manager safety programs resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Proactive and meticulous Safety Programs professional with over 35 years of successful US Government experience in Commercial Motor Vehicle Safety and training. Proven record of sustained superior performance at all levels in a broad range of challenging assignments, including program management of FMCSA high visibility programs. Maintained an agency/industry/stakeholder wide reputation for integrity, ingenuity and technical excellence which has produced positive results in an ethical and professional manner. Routinely practice fairness, dedication to organizational core values and am one who "plays by the rules" to achieve institutional and organizational objectives. Consistently demonstrate the ability to bring together cultures where individuals have competing needs and views and align their motivations to develop high performing teams to achieve superior results. Possess recognized communication and team building skills that have resulted in building trusts and relationships with internal/external stakeholders. Demonstrated success in crisis management with an exceptional ability to access a situation and develop options or solutions that result in successful outcomes. Overarching goal is to provide the best decisive edge to effect reduction of crashes, injuries and fatalities involving large trucks and buses.

  • Project Oversight
  • Program Management
  • Leadership Techniques
  • Internal Policy Implementation
  • Public Safety
  • Regulatory Safety Compliance
  • Legal Compliance
  • Safety Audit Support
  • Compliance Training and Reporting
  • Operations Management
  • Conflict Management
  • Policy Enforcement
Work History
Manager, Safety Programs, 08/2015 - Current
  • Responsible for management of multifaceted, comprehensive National Program that covers Commercial Vehicle Safety, Criminal Interdiction and Federal Academy training programs. Program encompasses 90% of overall mission of National Training Center and is sole support for MCSAP Training Program used by all states nationally.
  • Manage design, development, and execution of motor carrier safety training to enhance capabilities of State and Federal commercial motor vehicle enforcement (CMVE) officers and investigative personnel. Training is in accordance with 49 CFR – Federal Motor Carrier Safety Regulations, Hazardous Materials Regulations and Out-of-Service Criteria. Provides organizational leadership to plan and implement national strategic training calendar and development opportunities for state CMVE officers •Immediate response to pandemic, spearheaded move from instructor-led training to combination of web-based and virtual training with blended delivery options.
  • Drove development and implementation of multi-phase Learning Management System (LMS) for online management of Safety Programs training. Software system allows for “just in time” training, testing, analysis, updates, tracking and delivery of training program
  • Considered a subject matter expert, based on proven ability to maintain awareness & knowledge of regulatory & legislative decisions/mandates/changes governing commercial motor carrier safety (CMCS); agency policies, procedures and state/local government and other government agency rules or regulations having direct impact on our training programs.
  • Maintain on-going relationships with external customers, partners, stakeholders, industry, and any others that affect ultimate scope of programs and/or projects administered through National Training Center.
  • Participate in and/or facilitate national meetings, workgroups, and planning conferences with all levels of federal and state officials and associations. Agency representative on CVSA Training Committee.
  • Routinely participate on agency rulemaking teams, planning and implementation, and policy development which directly impacts development of training courses, materials etc. on national level. Work closely with various federal, state, and local agencies, applying theories, concepts, principals, best practices, standards in development of training programs.
  • Direct multiple National teams responsible for design, development, and delivery of highly technical/complex training materials. Responsibilities include but are not limited to setting team goals, work assignments, review of technical quality of deliverables and overall performance assessment and work for team members. I forecast long range goals and develop performance measures of such, and independently adjust short term priorities as needed.
  • Lead subject matter expert in support of assigned agency contracting officer specific to management of training related on-going High Priority Grants.
  • Manage cadre of over 400 State (MCSAP) and Federal Associate Staff Instructors with technical expertise encompassing roadside and hazardous materials inspections, and investigations; oversee instructor and master instructor development course to include final approval of instructor status and nationwide instructional assignments
  • Orchestrated cooperative partnership between FMCSA and Mexico, specifically, Secretaria de Communicaciones y Transportes (SCT) and Policia Federal (PF) for purpose of design, development and implementation of North American Standards Part B training for law enforcement officers conducting roadside inspections of commercial motor vehicles in Mexico. Course materials, written in Spanish, were developed in accordance with FMCSR and Out-of-Service Criteria and incorporation of Mexico NOM. Conducted on-site instructor development and presented NAS Part B (Mexico) course. Result, over 500 SCT and PF law enforcement personnel trained and certified to conduct roadside inspections in Mexico - process is on-going, and mirrors roadside inspections conducted in United States.
  • Safety Programs has been credited with conducting over 500 courses certification to over 10,000 students annually.
  • Measurement of program success… simply "one life saved"
Transportation Specialist - Academy Manager, 06/2005 - 08/2015
  • Responsible for coordination and implementation of FMCSA Federal Training Academy
  • Managed 3-4 academy sessions per fiscal year with up to 25 students per session
  • As Program Manager, responsible for planning, organizing, leading, and controlling FMCSA Academy Program. Determine what needs to be done, who is going to do it, and when it needs to be done. Successfully defined and clarified scope of academy, developed program schedules, and have developed and routinely apply policies and procedures that directly support overall success of academy program.
  • Responsible for proper administration of all training materials by Associate Staff Instructors assigned to Academy.
  • Primary liaison to senior leadership and division personnel
  • Conduct routine orientation class conveying program requirements, agency policies and procedures
  • Serve as exam proctor for all exams and oversee grading process
  • Responsible for termination of students based on but not limited to exam failure, dishonesty during testing process, failure to comply with agency policy and procedures, unacceptable conduct and/or violation of ethics or discrimination policies.
  • Act as mediator between students, staff, instructors and/or counselors when interpersonal problems or disputes arise
  • Provide students, staff, instructors and/or counselors with counsel regarding difficult life events and family, educational and financial problems as they arise
  • Conduct needs assessment of projected hiring; environmental factors, logistics; material requirements (to include course material updates/changes); instructional staff (to include instructor development needs) and travel/per diem requirements (for staff and students), academy location (conference sites) prior to formulation of annual budget request. Based on approved funding; schedule all academy activities in accordance with established policy/procedures. Responsible for independently monitoring all funds to ensure expenditures do not exceed allocation.
  • Formulate and maintain on-going Memorandum of Understanding with federal, state, and local law enforcement personnel involved with providing roadside task force activities with academy students.
  • Independently create academy training programs and curriculum to include preparation of lesson plans, training aids and training materials based on my determination of required courses and instruction.
  • Evaluate student progress, create, prepare, and submit annual program goals, objectives, and activity schedules.
  • Oversee daily academy program activities to include planning, scheduling, instruction, and on-going curriculum development.
  • Responsible for supervision of academy students, counselors, instructors, and administrative personnel.
  • Determined organizational structure of program team, identifying roles, responsibilities and positions and services to be provided by external entities. Communicate clearly instilling team motivation and resolve conflict as needed. Provided academy team direction and assign work assignments accordingly. Coordinate all activities across different organizational functions both internal/external to FMCSA.
  • Academy Program kept on track by employing simple three-step process: oversee daily academy program activities of planning, scheduling, instruction and on-going course development; if deviations are discovered, determine cause and take immediate corrective action to address.
  • Maintain professional academy atmosphere free of discrimination and reprisal while providing encouragement and inspiration to academy students, counselors, instructors, and other related academy staff/personnel.
  • Project manager for on-going academy redesign
Motor Carrier Safety Specialist - Special Agent, 06/1997 - 06/2005
  • Safety professional responsible for planning, scheduling, and executing complex safety investigations of commercial motor carriers, operating in interstate commerce, identified to be in non-compliance of FMCSR and/or HMR.
  • Conducted safety investigation through personal interviews, examination of various records and documents while making comparison with other known facts. This allowed for determination if motor carrier is complying or whether violations found indicate deliberate and conscious disregard of applicable regulations. Safety investigation conducted in accordance with CFR 49 Commercial Motor Vehicle Laws and Hazardous Materials Regulations
  • Determination made, based on evidence gathered, whether prosecution was warranted and if evidence collected is sufficient to support enforcement action
  • Developed and prepared enforcement cases specific to serious violations of FMCSR and HMR.
  • Developed and prepared corrective action plans to effect compliance, short of issuing enforcement action.
  • Effectively executed all aspects of new entrant safety audit process for new motor carriers
  • Conducted accident investigations involving commercial motor vehicles and operators
  • Conducted Level I roadside inspections on commercial motor vehicles, reviewed driver’s documentation, insurance, shipping papers, manifest and economic permitting during highway operations. Inspections conducted on-site at carrier facility, roadside or at fixed scale facility.
  • Introduced highway safety programs that promoted safety initiatives established by FMCSA to other federal agencies, state governments, and industry groups.
  • Collateral Duty: Associate Staff Instructor for FMCSA, National Training Center, analyzed, developed and instructed on-going courses to include Investigative Safety Analysis, New Entrant Safety Audit and Enforcement Procedures to over 500 federal Safety Investigators, Safety Inspectors, Safety Auditors, and State Motor Carrier Safety Assistance Program (MCSAP) Officers and Contractor New Entrant Auditors.
  • Provided expertise guidance relative to motor carrier safety regulations, compliance, and enforcement programs, and new or modified programs affecting motor carrier industry and legislation governing commercial motor carrier safety, in development and implementation of technical/professional training courses. Course development to included lectures, presentations, performance demonstrations, and on-the-job sessions.
  • Conducted training needs assessments and job task analyses to ensure optimal training was developed. In addition, prepared and evaluated associated training plans, course control documents and lesson plans to ensure proper compliance with established agency directives and/or training program guidance.
  • Participated in National Security initiatives by independently conducting Safety Security Visits and facilitating group security safety meetings.
  • Served as representative for FMCSA Kentucky Division at local meetings, trade shows, and other assemblies involved in transportation safety.
  • Served as counselor for FMCSA Safety Inspector Academy, provided expertise knowledge of FMCSR and HMR and facilitated individual and group counseling session. Developed web-based self-study program which provided daily work projects and assignments for 25 students.
  • Mentored newly hired Safety Investigators, Border Investigators, Border Auditors, Border Inspectors, MCSAP Officers and New Entrant Auditors providing authoritative guidance on and interpretation of, applicability of complex agency regulations to include FMCSR and HMR, and offered problem solving techniques and solutions.
  • Possessed expert knowledge in applying full range of FMCSA laws, regulations, precedent setting decisions, and interpretations applicable to motor carrier safety programs
  • Maintained annual Certification to conduct Safety Investigations, Safety Audits, and all Levels of Roadside Inspections
  • Investigated criminal activity through combination of document research and interviews
  • Inspected evidence and researched allegations to determine accuracy of statements
  • Prepared reports, kept investigation records and maintained all case-related paperwork
  • Coordinated with other agencies during multi-jurisdictional investigations
  • Trained new agents in investigative procedures and legal requirements
  • Created and filed reports on investigative activities
  • Interviewed witnesses and carrier officials
Bachelor of Arts: Business Administration And Management, Expected in
University of Phoenix - On-line,
Status -

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Manager, Safety Programs
  • Transportation Specialist - Academy Manager
  • Motor Carrier Safety Specialist - Special Agent


  • Bachelor of Arts

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