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Manager Quality Resume Example

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MANAGER QUALITY
Professional Summary

To apply my Healthcare Quality and Process Improvement Management experience to a professionally challenging position. I am seeking a position that will allow me to support ongoing healthcare improvement work currently underway at the state and national level. I would like to be a part of improving our patient's quality of care and outcomes, while supporting the medical professional's ability to efficiently and cost effectively provide quality of care while remaining viable.

Education and Training
BA: Industrial Psychology Economics and Business University of Washington Seattle, WA Industrial Psychology Economics and Business Toyota LEAN Production System - Boeing and Virginia Mason Medical Center, Leadership Development Change Management Conflict Management, Facilitation and Effective Communications
Skill Highlights
  • 21 years in Health care management including 7 years of Hospital Quality and Accreditation experience, facilitating cross divisional efforts to successfully pass regulatory quality surveys and overseeing subsequent process improvement work.
  • Experience with public

speaking, team development

and change management.

  • 10 years of Human Resource Generalist experience including staff development, training and coordination across 3 clinics Lean Performance Improvement facilitation work Management of various medical service lines including Radiology and Laboratory services Demonstrated ability to learn new skills and disciplines to increase professional flexibility in the ever changing Health care industry.

Professional Experience
Manager Quality 01/2007 to Current Olympic Medical Center Port Angeles, Wa
  • Supervised the Quality department providing regulatory and performance improvement support across all divisions of the public hospital district.
  • Successful annual accreditation surveys from the Joint Commission, DNV and DOH including the direction and facilitation of all follow up improvement work and outcomes measurement.
  • Provided oversight for the Lean PI rollout, the Infection Control program and supported improvement efforts related to areas such as Eliminating Healthcare Acquired Infections and WSHA's Partnering with Patients.
  • Coordinated the regulatory data collection, presentation and education efforts around Meaningful Use, Physician Quality Reporting System and Value Based Purchasing payment incentive programs for the hospital district.
Project Manager 01/2006 to 01/2007 Olympic Medical Center/Olympic Medical Physicians
  • Coordinated the creation of the electronic medical record team, developed the "Request for Proposal" and managed the selection process involving multiple clinics, hospital departments and key community stakeholders.
  • Facilitated the group in agreeing on attributes needed for an overall electronic community healthcare system.
  • Successful Rural Healthcare Clinic application, receiving a perfect score on the Dept.
  • of Health inspection to improve the clinic's reimbursement structure.
Clinic and Project Manager 01/2004 to 01/2006 Virginia Mason Medical Center
  • Responsible for the daily operations and supervision of staff across 7 departments utilizing Lean principles.
  • Scrutinized clinic's multi-million dollar budget, successfully identifying errors and inaccuracies, saving clinic operations over 1 million dollars in unnecessary expenses.
  • Developed service lines to meet growing access to special services needs for the people of Clallam County.
Human Resources Generalist 01/1994 to 01/2004 Virginia Mason Medical Center Port Angeles
  • Responsible for all staff and physician recruitment, training and benefit administration including retirement accounts.
  • Conducted all human resources functions for up to 3 remote clinic satellites, in close coordination with Seattle medical center and clinic management teams.
  • Advertised, screened, interviewed, hired and conducted new hire orientation for all clinics staff.
  • Provided team development, staff training, counseling and performance improvement support to management teams.
  • Successfully supported clinics in developing a stable and productive workforce to deliver high quality medical care to the patients.
Interests

Professional: Continuous quality of care improvement

Personal: Gardening, Hiking and Cooking

Skills
budget, Change Management, Conflict Management, counseling, data collection, DOH, direction, human resources, team development, Leadership Development, access, Proposal, Purchasing, Quality, receiving, recruitment, Reporting, staff training, supervision
Additional Information
  • Past United Way Board Member Professional references and additional employment history available upon request.
Professional Affiliations

Access to Health Care Coalition

United Way

Past member of the Workforce Development Council

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Resume Overview

Companies Worked For:

  • Olympic Medical Center
  • Olympic Medical Center/Olympic Medical Physicians
  • Virginia Mason Medical Center

School Attended

  • University of Washington

Job Titles Held:

  • Manager Quality
  • Project Manager
  • Clinic and Project Manager
  • Human Resources Generalist

Degrees

  • BA : Industrial Psychology Economics and Business

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