(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

To apply my Healthcare Quality and Process Improvement Management experience to a professionally challenging position. I am seeking a position that will allow me to support ongoing healthcare improvement work currently underway at the state and national level. I would like to be a part of improving our patient's quality of care and outcomes, while supporting the medical professional's ability to efficiently and cost effectively provide quality of care while remaining viable.

Education and Training
University of Washington Seattle, WA Expected in BA : Industrial Psychology Economics and Business - GPA : Industrial Psychology Economics and Business Toyota LEAN Production System - Boeing and Virginia Mason Medical Center, Leadership Development Change Management Conflict Management, Facilitation and Effective Communications
Skill Highlights
  • 21 years in Health care management including 7 years of Hospital Quality and Accreditation experience, facilitating cross divisional efforts to successfully pass regulatory quality surveys and overseeing subsequent process improvement work.
  • Experience with public

speaking, team development

and change management.

  • 10 years of Human Resource Generalist experience including staff development, training and coordination across 3 clinics Lean Performance Improvement facilitation work Management of various medical service lines including Radiology and Laboratory services Demonstrated ability to learn new skills and disciplines to increase professional flexibility in the ever changing Health care industry.

Professional Experience
Abbott Laboratories - Manager Quality
Forest, VA, 2007 - Current
  • Supervised the Quality department providing regulatory and performance improvement support across all divisions of the public hospital district.
  • Successful annual accreditation surveys from the Joint Commission, DNV and DOH including the direction and facilitation of all follow up improvement work and outcomes measurement.
  • Provided oversight for the Lean PI rollout, the Infection Control program and supported improvement efforts related to areas such as Eliminating Healthcare Acquired Infections and WSHA's Partnering with Patients.
  • Coordinated the regulatory data collection, presentation and education efforts around Meaningful Use, Physician Quality Reporting System and Value Based Purchasing payment incentive programs for the hospital district.
Comcast - Project Manager
, , 01/2006 - 01/2007
  • Coordinated the creation of the electronic medical record team, developed the "Request for Proposal" and managed the selection process involving multiple clinics, hospital departments and key community stakeholders.
  • Facilitated the group in agreeing on attributes needed for an overall electronic community healthcare system.
  • Successful Rural Healthcare Clinic application, receiving a perfect score on the Dept.
  • of Health inspection to improve the clinic's reimbursement structure.
Lennar - Clinic and Project Manager
, , 01/2004 - 01/2006
  • Responsible for the daily operations and supervision of staff across 7 departments utilizing Lean principles.
  • Scrutinized clinic's multi-million dollar budget, successfully identifying errors and inaccuracies, saving clinic operations over 1 million dollars in unnecessary expenses.
  • Developed service lines to meet growing access to special services needs for the people of Clallam County.
Virginia Mason Medical Center - Human Resources Generalist
City, , 01/1994 - 01/2004
  • Responsible for all staff and physician recruitment, training and benefit administration including retirement accounts.
  • Conducted all human resources functions for up to 3 remote clinic satellites, in close coordination with Seattle medical center and clinic management teams.
  • Advertised, screened, interviewed, hired and conducted new hire orientation for all clinics staff.
  • Provided team development, staff training, counseling and performance improvement support to management teams.
  • Successfully supported clinics in developing a stable and productive workforce to deliver high quality medical care to the patients.

Professional: Continuous quality of care improvement

Personal: Gardening, Hiking and Cooking

budget, Change Management, Conflict Management, counseling, data collection, DOH, direction, human resources, team development, Leadership Development, access, Proposal, Purchasing, Quality, receiving, recruitment, Reporting, staff training, supervision
Additional Information
  • Past United Way Board Member Professional references and additional employment history available upon request.
Professional Affiliations

Access to Health Care Coalition

United Way

Past member of the Workforce Development Council

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Resume Overview

School Attended

  • University of Washington

Job Titles Held:

  • Manager Quality
  • Project Manager
  • Clinic and Project Manager
  • Human Resources Generalist


  • BA

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