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manager project delivery resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Results-oriented and high-energy professional with a talent for leading by example and inspiring peak performance. Over 25 years diversified experience in management, financial industry, new product development, information systems integration and development, program and project management. Customer focused with excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Project Manager well-versed in all aspects of project management from inception to completion. Excels in recruitment and talent acquisition, as well as process re-engineering and improvement.

Highlights
  • Project development and lifecycle
  • Risk management
  • Quality assurance and control
  • Strong analytical skills
  • Document management
  • Excellent problem solving skills
  • Conflict resolution
  • Relationship and high performing team building
  • Project Management Systems
  • Detail-oriented
  • Client/customer-focused
  • Change management
  • Microsoft Suite and Window platforms
  • Budgeting and forecasting
  • Unsurpassed work ethic
  • Productivity improvement
Education and Achievements
University of Maine at Fort Kent Fort Kent, Maine Expected in Bachelor of Science : Business Administration And Computer Application - GPA :

Double Major: Business Management, Computer Science

Concentration: Administrative, Accounting, Computer Structure, Programming

, Expected in : - GPA :

Academic Excellence Computer Application Award,1994

Religious Education Teacher, 2005 - 2011

Assistant Soccer Coach, 2004 - 2008

Town of Eagle Lake Selectmen, 1993 - 1996

Community Development Building Grant Committee, 1993 -1996

Community Development for Small Business Loans, 1996 - 1997

Aroostook County Chapter of Credit Unions, President, 1987 -1993

Villanova University, Expected in 2015 PMP : Project Management Professional Certificate - GPA :

9 Month Concentration:

  • Essentials of Project Management -Dec'13
  • Mastering Project Management - Feb'14
  • PMP Exam Preparation - Sept'14
  • Advanced Strategic Project Management- Jan'15
Villanova University, Expected in 2010 Certificate Program : Six Sigma Certificate Program - GPA :

9 Month Concentration:

  • Certificate in Lean Six SIgma Black Belt
  • Master Certificate in Six Sigma - HealthCare
  • Certificate in Six Sigma Green Belt - HealthCare
  • Certificate in Lea Six Sigma
Key Accomplishments


Instrumental in re-structuring of Project Delivery Model to improve delivery to our clients and reduce costs of professional leadership services in order to provide adequate support for shifting priorities and faster delivery cycles. While building transparency and consistency into portfolio planning, designing innovative execution methods, and driving learning and development within two years Client Project Delivery's portfolio doubled in number of projects as revenue barring initiatives.


Managed the improvement plan, schedule and performance of the Client Project Delivery Project Manager. Eastern Maine Medical Center Stroke Program.


Instrumental in managing and improving third part vendor relationships in order to deliver efficiency, profitability and consistency across Client Project Delivery. Managed the integrations plan, schedule, resources, and performance measures in order successfully implement Client projects.

Experience
Cost Plus World Market - Manager, Project Delivery
Aurora, CO, 11/2017 - 03/2023
  • Member of Leadership Team
  • Led team of 7-12 Project Managers to delivery products and services to our clients.
  • Recruitment, development, engagement and retention of professional project managers in order to sustain a high-performing strategic Project Delivery Model.
  • Plans, directs, and coordinates activities of Project Management to ensure that project goals are accomplished within the prescribed time frame and funding parameters.
  • In conjunction with senior administration and affiliate project managers, develops project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources.
  • Works with project leads and staff to educate them as to best practice project management tools and techniques, and reinforces the utilization of these tools and techniques through feedback and demonstrated leadership. Shares evaluation of these staffs’ skills with appropriate managers/directors.
  • Directs the Project Management staff in order to complete the project work assigned to Client Project Delivery.
  • Organizes and monitors departmental programs and services consistent with the goals and objectives of Co-op Solutions.
  • Managed project/program portfolio
  • Project Manager for the following projects:
L3harris - Project Manager
Fort Wayne, IN, 02/2010 - 08/2011
  • Project Manager for Information Systems and Lean house-wide projects. Project included: EMMC work request process, EMMC Information System Down Time, BMVS and Lean Education
  • Project Manager for Bedside Medication Verification System project. (1.4 M) Capital Improvement Project. Project duration 18 months. Maintain plan, schedule and governance structure (Steering, Core, 10 Task Teams). Successfully went live on time with initial launch. Seamless implementation which reflected 100% customer satisfaction and rated as the best clinical IS solution that went live at EMMC. Critical performance target measures achieved on day one of go-live and sustained through proceeding roll-out phases.
  • Plan, direct, and coordinate assigned IS and lean project activities to ensure that organizational project and strategic goals are accomplished within the prescribed time frame and funding parameters.
  • Coordinates the development, refinement and implementation of assigned project work using standardized project management tools and techniques.
  • Develop and maintain project documentation and coordinates project activities with operations managers to ensure goals and requirements are met.
  • Prepares and presents the statement of work and project proposals for identified clients.
  • Works with clients and staff to educate them as to usage of new software and best practice and techniques.
  • Reinforces the utilization of these tools and techniques through feedback and demonstrated leadership.
  • LEAN Intensive Instructor and member of the EMMC PMO LEAN team. Assist with the development and implementation of EMMC Lean intensive course work and the transformation of Lean methodology within organizational culture.
City Of Seattle, Wa - Consultant, Project Manager/Business Analyst
City, STATE, 2003 - 06/2004
  • Integrated two surgery software support divisions into one in order to deliver efficiency, profitability and consistency across the entire department Lead/managed the Surgery Support operations integration.
  • Updated and revised the support process documentation in order to ensure standard and consistent performance across product lines.
  • Responsible for the overall managerial responsibilities of the Surgical and Practice Management Software divisions servicing over 3,900 nationwide facilities.
  • Successfully implemented a 3 Tier support structure in order to improve client response time, voice mail and abandon call rates.
  • Streamlined processes within the department resulting in continuous improvement of work flow and improved service to customers.
  • Created structure and flow of the ACD Call queues and rolled out processes to agents.
  • Built Call Management system reports for daily, monthly and year-to-date reporting needs.
  • Implemented training processes and several knowledge bases for new.

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Resume Overview

School Attended

  • University of Maine at Fort Kent

Job Titles Held:

  • Manager, Project Delivery
  • Project Manager
  • Consultant, Project Manager/Business Analyst

Degrees

  • Bachelor of Science
  • PMP
  • Certificate Program

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