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manager organizational change management resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Results-focused management professional offering 16 years of progressive leadership experience in organizational change management, merchandising, and project management. Ability to transform high-potential staff into outstanding leaders who understand what is critical to financial and operational success. Organized and diligent, with excellent written, oral and interpersonal communication skills, and strong leadership and relationship-building skills.

Highlights
  • Change management
  • Staff development
  • Inventory control
  • Cross-functional team management
  • Complex problem solving
  • Calm under pressure
  • Training and organizational effectiveness
  • Assortment Planning
Experience
2013 to Current
Manager: Organizational Change Management Captech Richmond Tysons Corner, VA,
  • Work with enterprise wide groups in Finance, Merchandising, Property Development, and Security to drive change management for new system and business process implementations.
  • Focus on core change management processes such as audience analysis, impact analysis, role design, organizational design, site readiness, training, and communication to ensure end user adoption.
  • Developed and led five change management team members across ten different projects. Guided them in change management principles and best methods, resulting in full and successful implementation to over 1000 end users.
  • Represented Target at the national Association of Change Management Professionals 2014 conference and am an active participant in the Target Change Management Network.
2012 to 2013
Project Manager - Business Intelligence and Analytics Target Corporation City, STATE,
  • Managed a team of Business Process Consultants focused on delivering key Business Intelligence projects for core merchandising reporting and analytics.
  • Oversaw functional reporting project initiatives in relation to Space and Store Segmentation, Unsaleables, Vendor, and Guest insights.
  • Delivered Microstratgy reporting capabilities for Unsaleables, helping to identify $70 million for expense optimization
2011 to 2012
Project Manager - City Target Supply Chain Target Corporation City, STATE,
  • Managed a team of Business Process Consultants focused on enhancing and developing Target's just in time replenishment systems that reduced backroom inventory and streamlined supply chain processes across all stores, with specific emphasis on City Target.
  • Drove executive level project meetings to profitably deliver on supply chain needs, review system financial costs and benefits, and communicate key project milestones.
11/2009 to 2011
Sr Group Manager - Seasonal and Segmented Supply Chain Strategies Target Corporation City, STATE,
  • Led and developed a team of experts that developed, communicated, and executed key Target strategies related to Back to School, Back to College, and 4th Quarter Flow, with a focus on supply chain and store efficiency and communication.
  • Identified core business opportunities for Target's Segmentation strategies related to African American and Hispanic assortments, high and low volume store inventory flow, and climate/seasonal assortment and flow.
03/2007 to 10/2009
Sr Manager - Merchandising Planning Operations, Replenishment Team Target Corporation City, STATE,
  • Managed a team of company experts that developed and supported merchandising processes for inventory flow and replenishment and instock maintenance.
  • Led Target's yearly process of identifying the company's yearly instock goals. Engaged SVPs, Divisionals, and Directors in ensuring goals were correctly aligned ti Merchandising areas.
  • Drove company inventory processes for Ads, Salesplans, and special events.
10/2005 to 03/2007
Manager - Best Company Ever, Product Design and Development Target Corporation City, STATE,
  • Worked cross functionally, leading a Buyers, Vendors, Design, Marketing, and Presentation teams to develop and implement an actionable process to minimize lead times from trend concept to actual product in store. This process reduced lead times by an average of 3 weeks.
  • Developed tools and processes for Merchandising teams to more effectively and efficiently develop product assortments.
  • Engaged executive leaders in Product Design and Development processes, to ensure consistency in the development and approval of seasonal trends.
2004 to 10/2005
Buyer - Greeting Cards Target Corporation City, STATE,
  • Developed and managed a $500 million+ greeting card business. This included assortment development, vendor relations, marketing campaigns, and financial planning.
  • Led the process for identifying segmented sales and store opportunity, by developing assortments for the following guest segments: Affluent, Children, Snowbird, African American, and Hispanic.
  • Implemented Target's first category conversion to scanned based trading (SBT), resulting in Target realizing an $80 million decrease in average inventory across 2004-2005.
11/2002 to 2004
Manager - Merchandise Planning Operations, 4th Quarter Flow Target Corporation City, STATE,
  • Drove all Target supply chain initiatives for the 2003 Holiday season to ensure a successful inventory flow to maintain instock levels and drive sales.
  • Partnered with key resources and executives across the company in: Distribution, Stores, Store Ops, Merchandising, and Marketing on strategy implementation and communication.
2000 to 11/2002
Manager - Men's Activewear, College, and Pro Target Corporation City, STATE,
  • Managed a merchandising team of five business analyst that maintained purchase orders and inventory levels fir Men's Activewear and Sportswear.
  • Developed and maintained financial plan and forecasts to ensure buyers and business analysts were driving sales, controlling inventory, and minimizing markdowns.
  • Monitored and analyzed college and professional sporting teams to develop team product assortments and flow inventory. Focused on chase/cancel process to drive sales and minimize markdowns.
1999 to 2000
Sr. Business Analyst - Cosmetics Target Corporation City, STATE,
  • Drove sales, managed inventory, developed financial plans, built planograms, and partnered with vendors on the following categories: teen cosmetics, nail care, fragrance, and cosmetic bags.
08/1997 to 1999
Business Analyst - Ready-to-Wear, Denim Target Corporation City, STATE,
  • Drove sales, managed inventory, and partnered with vendors on the following womens categories: Cherokee, Lee, Chic, and Wrangler
Education
Expected in 1997 to to
Associate of Arts: Political Science and Business
University of St. Thomas - St. Paul, MN
GPA:

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Resume Overview

School Attended

  • University of St. Thomas

Job Titles Held:

  • Manager: Organizational Change Management
  • Project Manager - Business Intelligence and Analytics
  • Project Manager - City Target Supply Chain
  • Sr Group Manager - Seasonal and Segmented Supply Chain Strategies
  • Sr Manager - Merchandising Planning Operations, Replenishment Team
  • Manager - Best Company Ever, Product Design and Development
  • Buyer - Greeting Cards
  • Manager - Merchandise Planning Operations, 4th Quarter Flow
  • Manager - Men's Activewear, College, and Pro
  • Sr. Business Analyst - Cosmetics
  • Business Analyst - Ready-to-Wear, Denim

Degrees

  • Associate of Arts

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