I enjoy working with people and have strong interpersonal skills. I can work well under stressful conditions and am a reliable, hard-working employee. I have worked in many different industries including health care, manufacturing and government. My roles have included working as a systems programmer, systems analyst, data analyst, programming manager and project manager. I have also worked in customer service posistions.
Technical Skills Programming Languages: Assembler, Basic, C, COBOL, DCL, FORTRAN, Pascal, SAS, SQL, Perl Software Applications: Access, ACT, Autocad, Excel, INGRES, Lotus 1-2-3, Lotus Notes, Powerhouse, Powerbuilder, Powerpoint, Word, WordPerfect Hardware: AS/400, DEC, Hewlett-Packard, IBM PCs, IBM Mainframes, Macintosh PCs Operating Systems: DEC Alpha, MS-DOS, OS/400, VMS, UNIX, Ultrix, VAX/VMS, Windows, Windows NT
Managed the county-wide team that interfaced with Knox County elementary and middle schools staff to set up in-school clinics to vaccinate students for influenza. Coordinated with Knox County School officials and local school leadership. Served as county-wide point of contact for issues resolution. Provided Human Resources support for county-wide team, including orientation, evaluation, coaching, recruitment and retention. Prepared reports for Knox County Health Department on overall vaccination rates. Maintained overall school vaccination schedule and identified staffing needs. Worked as part of the leadership team on continual improvement strategies and activities. Developed and managed components of the online system for parent submission of online influenza vaccination consent forms. Supervised the team that reviewed influenza consent forms and managed vaccination clinics. Defined procedures for setting up school-located clinics. Developed and administered training for team members. Planned supplies for vaccination clinics.
Instructed online college students in learning the Systems Development Life Cycle Methodology. Lectured on the overall process of implementing packaged and custom software solutions. Assisted students in understanding the course materials and graded assignments. Taught online students SQL development. Assisted students in debugging code. (August - December, annually) Interfaced with a sub-set of Knox County elementary and middle schools to schedule and conduct school-located influenza clinics. Distributed influenza consent forms, reviewed influenza consent forms for completeness, managed clinic logistics and helped conduct school influenza vaccination clinics. Analyzed and tracked university data to identify trends and variances. Produced university web pages depicting public and private university data. Gathered and entered data as needed for analysis. Designed and wrote SAS programs to perform statistical analysis of university data. Identified new techniques for department data management. Defined required data structures. Attended administrative management meetings to present new concepts and requirements. Worked with individual departments to facilitate valid data gathering. Implemented office-wide data backup system. Demonstrated an ability to work independently and helped improve overall office productivity.
Worked as part of the senior management team to define product line direction. Prioritized conflicting business needs. Demonstrated strong leadership and teamwork skills. Managed business unit product lines. Identified emerging customer requirements. Developed product strategies. Defined content and features of OHS EH&S products. Assisted in management and implementation of product software releases. Developed and assessed product financial models. Assisted in product sales. Assisted in hardware setup and implementation for Sales force. Developed and conducted training courses for Sales force. Managed large client outsourcing contracts. Managed key client relationships. Demonstrated highly effective customer relationship building skills. Quickly gained customer confidence. Assisted in management of strategic software development projects. Guided project scope definition and control. Approved program specifications for implementation. Reviewed project timelines and tasks. Actively performed risk mitigation activities.
Participated in the preliminary analysis and design for the conversion of a U.S. Armed Forces Preventative Maintenance System from a batch to an on-line system. Performed and documented user interviews, performed current systems analysis, created conceptual design documentation, and designed and developed a prototype for the new system. Assisted in database software selection.
Masters of Business Administration, Emphasis in Management, June 1988; The University of Tennessee; GPA = 3.5
B.S. in Computer Science, Minor in Business Administration, June 1986; Tennessee Technological University; GPA = 3.5
Systems Development, Systems Analyst, Programmer, Staffing, Relationship Building, Software Development, Instructor, Database Design, Documentation, Application Architecture design, Process Improvement, Product Testing, Project Management, Program Management, Project Scheduling, Proposal development, Risk Assessments, Human Resources, Recruitment, Project Manager, Statistical Analysis, Conceptual Design, Design Documentation, Systems Design, MBA
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