manager of case management resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Results-focused nursing and case management professional with strength in leadership. Proactive leader with strengths in communication and collaboration with team members and inter-disciplinary members. Proficient in leveraging effective, patient/family focused discharge plans while remaining financially responsible. Community resource knowledge and established effective professional working relationships to promote postive patient outcomes post-discharge.

  • Organizational Skills
  • Relationship Building
  • Team Management
  • Reliable & Trustworthy
  • Good Work Ethic
  • People Skills
  • Supervision & Leadership
  • Team Building
  • Friendly, Positive Attitude
  • Critical Thinking
  • Problem Resolution
02/2017 to Current
Manager of Case Management Hca Lexington, MO,
  • Collaborated with multidisciplinary team to establish record of comprehensive patient care plans.
  • Streamlined discharge planning to create efficient, patient-centered care strategies.
  • Coordinated aspects of patient care by cultivating, overseeing and managing team of 40
  • Provides clinical oversight to the case management staff. Responsible for overseeing the daily operations of the team and coordination of department needs.
  • Completes
  • time cards and benefit records; interviews, hiring, training, coaching and mentoring in coordinating case management activities across the continuum.
  • Assists clinical teams with ongoing processes and special projects utilizing Lean Methodology
  • Promotes individual and department development and assists staff in maintaining educational requirements. Supervises all clinical activities related to patient care, establishing standards of care and documentation of such
  • Provides clinical guidance and assesses employee competency and maintains ongoing record of staffs’ performance and documentation including solicitation of input from others and completes department performance review processes.
  • Assists the Director with department budget needs. Maintains procedures and data quality monitoring plans and prepares reports.
  • Monitors data quality and productivity. Works with the Director to set quality and productivity standards, reports, and takes corrective action where appropriate.
  • Participates in the building of systems and processes to most effectively manage healthcare consumer needs (information systems, marketing, quality, and utilization management)
  • Collects objective data with regard to the clinical performance, behavior and self-development of each staff member.
05/2008 to 02/2017
Nurse Case Manager Unit Based and PCP Based Models Penn Medicine Lancaster General Hospital City, STATE,
  • Collaborated with physical and occupational therapists and physicians to develop exercise plans tailored to patient's specific needs.
  • Actively facilitated family, patient and inter-disciplinary meetings for discharge planning processes.
  • Assessed and reviewed patients for discharge and planning and integrated services for patients requiring home care, home infusion and durable medical equipment (DME).
  • Updated and maintained discharge plan of care with physician, members of healthcare team, patients and families.
  • Collaborated with physicians during medical rounds, updated treatment plans and provided plan of care to patients and families.
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
09/2003 to 05/2008
RN Staff Nurse Neuroscience Trauma-Step Down Unit Penn Medicine Lancaster General Hospital City, STATE,
  • Read physician orders and administered therapies, treatments and medications.
  • Explained treatment procedures, medication side effects, special diets and physician instructions to patients.
  • Reviewed physician orders and participated in medication management to optimize patient safety.
  • Maintained reports to provide oncoming shift with full patient status.
  • Collaborated with interdisciplinary healthcare professionals to create, implement and adapt individualized care plans.
  • Instructed patients, families and caregivers on diagnoses, chronic disease management and medication self-management.
Education and Training
Expected in 05/2015 to to
Master of Science: MSN in Clinical Systems Leadership
University of Arizona - Tucson, AZ
  • Academic Excellence Award
Expected in 05/2008 to to
Bachelor of Science: Nursing
Immaculata University - Immaculata, PA
  • Graduated Magna Cum Laude
  • Wagoner Nursing Medal which is awarded anually to a graduate in the nursing program who has demonstrated outstanding service to the community and the nursing profession
Expected in 05/2003 to to
RN Diploma :
Pennsylvania College of Health Sciences - Lancaster, PA

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Resume Overview

School Attended

  • University of Arizona
  • Immaculata University
  • Pennsylvania College of Health Sciences

Job Titles Held:

  • Manager of Case Management
  • Nurse Case Manager Unit Based and PCP Based Models
  • RN Staff Nurse Neuroscience Trauma-Step Down Unit


  • Master of Science
  • Bachelor of Science
  • RN Diploma

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