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manager of adult outpatient services resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Results-driven Manager of Adult Outpatient services bringing demonstrated record of progressive growth and accomplishment in the behavioral health industry. Proactive manager and strategic problem-solver with record of achieving challenging revenue goals while consistently building new business relationshipts and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.

Skills
  • Conflict resolution techniques
  • Staff relations and retention
  • Talent development
  • Skilled multi-tasker
  • Research ability
  • Focused on customer satisfaction
  • Customer Service
  • Deadline-oriented
  • Account management
  • Quality assurance controls
  • QA
  • Management of remote employees
  • Budgeting and finance
  • Multilingual
Education and Training
ROOSEVELT UNIVERSITY CHICAGO, IL Expected in 2014 Master of Arts : Clinical Professional Psychology - GPA :
UNIVERSITY OF ILLINOIS CHICAGO, IL Expected in 2010 Bachelor of Science : Biological Sciences and Psychology - GPA :
Experience
KENNETH YOUNG CENTER - Manager of Adult Outpatient Services
City, STATE, 04/2019 - Current
  • Manage an annual budget of $1.5 Million and a team of over 20 team members.
  • Coordinate day-to-day clinical operations and activities of adult therapists and intake and psychiatric support staff.
  • Act as a liaison between team and medical staff to ensure service coordination and continuity of care.
  • Oversee all functions of intake for adult and child and adolescent services.
  • Oversee all functions of the adult outpatient services and day to day functions of psychiatric services.
  • Oversee all functions of the Substance Use Prevention and Recovery program.
  • Lead team meetings and assure team participation in utilization and peer review.
  • Provide clinical and administrative supervision of employees including clinical direction and assistance with treatment planning,
  • Ensure that all clinical activities performed by the team are compliant with standards, policies and procedures of the organization.
  • Actively monitor individual team member’s productivity to assure that the team meets or exceed team productivity expectation.
  • Provide clinical team leadership, working with the Director of Behavioral Health, Adult and Community Living Divisions to develop a vision for the team and communicate this vision with the team.
  • Provide performance evaluations for all supervisees.
  • Identify training and development needs of team members and provide and participate in development of team training activities.
  • Participate in coordination, planning and development meetings between adult and child and adolescent services teams.
  • Submit, in a timely and accurate fashion, reports and data as required by KYC policies, practices and procedures.
  • Meet goals and objectives identified through the agency’s performance improvement process in conjunction with Director and other Adult managers.
  • Act as the primary liaison with the onsite pharmacy and oversee all aspects of the coordination of services.
  • Communicated department goals and worked with front-line supervisors to enhance revenue numbers and maintain timely submission for clinical documentation.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
KENNETH YOUNG CENTER - Supervisor of Intake and Medical Case Management
City, STATE, 08/2016 - Current
  • Provide initial intake screening and mental health assessments that identify service needs and recommend options for care.
  • Track intake information such as total number of calls per year, average calls per day and how long clients wait for an initial mental health assessment to present at Intake Meeting to make determinations about intake process.
  • Share and assure coverage for intake department.
  • Provide clinical and administrative supervision to staff providing medical case management and treatment services.
  • Provide individual, marital, group, or family therapy.
  • Provide case management services to assist clients and their families with access to needed benefits and services.
  • Provide coordinated care by initiating or participating in client centered consultation with internal and external providers involved in care or services.
  • Reassess and review treatment progress with clients and their families at proscribed intervals.
  • Assist in establishing effective communication between the Center, other social agencies serving clients, and the Community.
  • Meet agency quality and compliance standard by accurately completing clinical documentation and service reporting in a timely manner.
  • Become familiar with and utilization of outside resources as needed to provide comprehensive services to clients.
  • Understand the different funding sources available to the population served and the requirements for billing each of the funding sources.
  • Provide performance evaluations for full time and part time supervisees building on strengths and identifying ongoing growth/training needs.
KENNETH YOUNG CENTER - Medical Case Manager/Adult Therapist
City, STATE, 02/2014 - 08/2016
  • Provide face-to-face mental health re-assessment as needed but at least annually for medication only clients.
  • Facilitate client referrals for additional services consistent with assessed needs physician recommendation and/or client-desired outcomes.
  • Meet with medication only clients for treatment planning review and modification as needed but at least every 6 months.
  • Provide brief crisis intervention, stabilization services and supportive counseling to meds only clients.
  • Regularly consult with psychiatrists and other staff on specific client related clinical issues.
  • Provide back-up coverage for Clinical Services Administrative Assistant and Intake Counselor.
  • Receive input from the Manager and provide feedback regarding administrative issues.
  • Participate in weekly supervision, staff Development seminars, and team meetings as directed with Manager.
  • Complete all clinical documentation and required reports in an accurate and timely manner.
  • Monitor Medical Staff caseloads of 150+ clients.
KENNETH YOUNG CENTER - Adult Therapist, Clinical Intern
City, STATE, 07/2013 - 05/2014
  • Conduct treatment planning with clients who request counseling services and completes the required clinical documentation via the electronic record keeping system (CIS) on a timely basis.
  • Provide individual and group counseling to clients on a scheduled basis or through crisis intervention.
  • Act as a liaison between the client and/or community resources as needed.
  • Provide consultation and psychoeducation to clients seeking assistance with understanding and accepting their diagnosis.
  • Interact with staff and students in a professional and ethical manner.
  • Participate in weekly supervision and training with openness to learning and receiving feedback for optimal professional development.

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Resume Overview

School Attended

  • ROOSEVELT UNIVERSITY
  • UNIVERSITY OF ILLINOIS

Job Titles Held:

  • Manager of Adult Outpatient Services
  • Supervisor of Intake and Medical Case Management
  • Medical Case Manager/Adult Therapist
  • Adult Therapist, Clinical Intern

Degrees

  • Master of Arts
  • Bachelor of Science

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