Proficient Telecommunications Manager with broad-range experience in voice and data network support and installation. Strong process management skills with outstanding ability to streamline implementations, configurations and operations.
Clear communication skills
Adherence to high customer service standards
Manager Network Services, 11/2012 to 12/2016 AT&T – Columbus, Ohio
Managed team of 15-20 employees
Leadership Communication Skills
Process Improvement Strategies
Strong Leadership Qualities
ATO Development Coach, 02/2014 to 02/2016 AT&T – Columbus Ohio
Direct support of the Area Manager and their managerial team.
Maintained compliance with company requirements.
Analyzed and interpreted complex data from multiple sources.
Completed management performance audits.
Service Technician/CSS, 01/2002 to 11/2012 SBC/AT&T – Columbus, Ohio
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of telephone lines, DSL, HICAP, U-verse and fiber to the premises.
Identified service improvement opportunities.
Service Technician, 04/1997 to 12/2001 Ameritech/SBC/Americast – Columbus, Ohio
Adapted and modified standard techniques, procedures and criteria to solve complex problems regarding the installation and repair of cable television in consumer's homes.
High School Diploma: 1995 Columbus West High School - Columbus, Ohio