A proven leader with over 16 years' experience in the IT industry, my strengths include the ability to lead and motivate a customer-centric technical team. As a Six Sigma and ITIL Foundations certified manager, my technical background enhances my ability to manage client expectations, and organizational priorities contributing to timely and accurate project completion.
Strategy and Planning
2013 Performance award, remote site expansion and new facility fit up, MedImpact, San Diego, CA
2010 Performance award, building fit up and 500 person staff relocation, MedImpact, San Diego, CA
2005 Twice awarded Peer-to-Peer Award for Service, Northrop Grumman, San Diego, CA
2004 TAP Award, 6 Sigma Project Completion, Northrop Grumman, San Diego, CA
HIPAA, SSAE 16, OIG and DOD compliance support. Windows 95-7, MS Office including Project, Visio, Remedy and SalesForce CRM tools, TrendMicro & McAfee Anti-virus, PointSec and Bitlocker Encryption.
Checkpoint and Cisco VPN, RSA Token, OWA, HTML, proprietary and 3rd party application support, Belarc, Express Metrics, Active Directory, Exchange Administrator, Remote Desktop, Tivoli Endpoint Manager, Cisco IP Phone and IP Communicator, Dell, HP and Lenovo workstation and laptop hardware, and numerous supporting peripherals.
2014 Project Management Essentials, UCSD-Extension, San Diego, CA
2013 Transformational Leadership, UCSD-Extension, San Diego, CA
2011 Annual Family Assistance Training-Disaster and Bereavement Counseling, San Diego, CA
2009 MedLeader, Management Training, Medimpact, San Diego, CA
Companies Worked For:
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