Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
An analytical, proactive and energetic Human Resource Professional with eight years of progressive experience executing on strategic deliverables. A passionate and results driven HR professional who produces quality work with particular proficiency in the following areas: Benefits Compensation Employee Relations HRIS & Payroll Talent Acquisition Training
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Manager HR Business Partner, 11/2014 to Present
Financial Industry Regulatory Authority, Inc.Woodbridge, NJ,
  • Manages the weekend night operations of the Human Resource office.
  • Partner with Operations and Floor Leadership in the application and interpretation of human resources policies on personnel issues.
  • Coach Floor Leadership and teammates on employment conflicts and performance issues by providing the best HR practices.
  • Acts as subject matter expert in full spectrum of human resources.
Senior Human Resources Generalist, 09/2012 to 12/2014
LegrandDallas, TX,
  • Managed the day-to-day operations of the Human Resource office.
  • Responsibilities included delivering support and implementation of human resources areas such as employee relations, performance management, training and development, project management, employee engagement, and compliance.
  • Also recommended initiatives necessary to achieve organizational objectives.
  • Assisted with planning, developing, organizing, implementing, directing and evaluating the organization's human resource function and performance.
  • Assisted with developing the organization's plans and programs from the perspective of the impact on all employees.
  • Translate the strategic business plans into operational HR plans.
  • Advise senior management on the impact of long range planning of new programs and regulatory action as they impact the people resources of the organization.
  • Led organizational development and training initiatives by assisting with the design, development and implementation of innovative learning solutions, including partnering with Corporate Organizational Effectiveness on system-wide training and initiatives.
  • Manage and direct the coordination and delivery of all training and development programs and continually evaluate their effectiveness.
  • Assisted with developing appropriate programs, policies and procedures for effective management of the people resources of the corporation.
  • This includes employee relations, sexual harassment, employee complaints, external education and career development.
  • Directed and participate in the investigation and resolution of ongoing employee relations problems, develop and recommend appropriate steps for resolution.
  • Ensured the overall effective management of MHRI's total rewards program to include Education Assistance, SmarTrip, Leave, Flextime and Telecommuting Programs.
  • Conducted new hire orientation to include: new hire paperwork, new associate ID badges, review of benefits information and, enrollment.
  • Continuously assess the orientation program to ensure we are adequately meeting the needs of our new associates.
  • Conduct follow up with new associates on set intervals to monitor on-boarding process.
  • Maintained employee-related systems (i.e.
  • PeopleSoft, SiTEL, and StarPort).
  • Prepares and analyzes reports that are necessary to carry out the functions of the department and company.
  • Prepares periodic reports for management, as necessary or requested.
  • Developed and distributed all associate communications (i.e.
  • Things to Know, Manager's Message, HR and Wellness News).
  • Assisted with managing the budget and other financial measures of the Human Resources Department.
Human Resources Coordinator Junior Generalist, 10/2007 to 09/2012
Brixmor Property Group Inc.Orlando, FL,
  • Offer sound guidance and support to management and employees in the areas of benefits, recruitment, employee relations, training, and HRIS functions.
  • Highlights of key contributions are listed below: Created community college partnerships resulting in branding Verizon Wireless as an employer of choice and exceeding the 50% college hire goal for Associate Degree recipients Developed and implemented action plans to increase 401(k) participation rate from 69% to 81% Created initiatives to decrease the absenteeism rate from 17.0% to 9.75% Established effective employee engagement programs, reducing attrition by 9% Drove succession planning efforts resulting in a 33% increase in internally filled management positions.
  • Simplified and improved the tracking process for intermittent FMLA, Worker's Compensation Claims, Leave of Absence Requests, Employee Relations Investigations, Medical and Religious Accommodations Local project lead of Headquarters' initiatives for implementing system and process improvements (i.e.
  • Employment Locker, E-Verify Process, Manager Self Service, Online Terminations and Short Term Disability Automation) Project Coordinator of special events such as Diversity Day, Benefits Fair, Education and Career Fair Developed and maintained communication channels to increase HR visibility (i.e.
  • HR Target Vision and Weekly E-cards) Facilitated delivery of HR training programs, new hire focus groups, conduct exit interviews, and attend unemployment hearings.
  • Provided first level support of employee relation matters, and used judgment to give direction to employees or to involve higher level management.
Human Resources Coordinator, 05/2006 to 09/2007
SECU Credit UnionCity, STATE,
  • Provided support in the functional areas of recruitment, benefits administration, training and HRIS/payroll.
  • Highlights of key contributions are listed below: Performed full-life cycle recruitment for non-supervisory positions Partnered with Benefits Program Administrator and benefits broker (Willis) to make necessary plan design changes and negotiations to reduce original renewal rate with CareFirst from 48.4% to 20.5% Performed extensive audits of benefits invoices that resulted in savings for SECU and ensured employee coverage Created tracking system via Microsoft Excel for performance reviews, benefit invoices and benefit premiums paid by retirees and employees on designated leave Developed and implemented onsite wellness program.
Professional in Human Resources (PHR) HR Certification Institute (HRCI) January 2012 MS, Human Resource Development Towson University: , Expected in May 2009
- ,
BS: Business Administration, Expected in May 2006
Morgan State University - ,
Business Administration
Automation, Benefits, benefits administration, branding, budget, business plans, Coach, delivery, directing, direction, Employee Relations, special events, senior management, financial, focus, functional, HRIS, Human Resource, Human Resources, HR, interpretation, Leadership, managing, Microsoft Excel, office, negotiations, organizational development, organizing, Organizational, payroll, PeopleSoft, performance reviews, performance management, personnel, policies, project lead, project management, recruitment, sound, strategic, supervisory, training programs, Vision

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  • Morgan State University

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  • Manager HR Business Partner
  • Senior Human Resources Generalist
  • Human Resources Coordinator Junior Generalist
  • Human Resources Coordinator


  • Professional in Human Resources (PHR) HR Certification Institute (HRCI) January 2012 MS, Human Resource Development Towson University
  • BS

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