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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Work History
09/2016 to Current Manager Flight Inspection Scheduling Subteam (FV-2186-K) Federal Aviation Administration | City, STATE, Flight Inspection Scheduling supervisor focal point for coordinating and flight operational oversight for the agency’s fleet of flight inspection aircraft, performing all operational communications associated with these functions.  This operation supports all flight inspection requirements for civil and DOD worldwide flight inspection requirements.  Authorizes and redirects flight inspection aircraft to meet priority National Airspace (NAS) needs and maintains knowledge of the location of all aircraft at all times.  Oversees and monitors all flights in progress.  Ensures information is relayed to crew members of situations that arise, which may impact the accomplishment of the mission. Oversees the coordination of mission changes, priorities, and deviations necessary to provide flight inspection support making the most efficient use of flight hours while maintaining safety.   Maintains the oversight of crew schedule resource forecasts and advises upper management of potential crew availability issues. Coordinates crew scheduling modifications, coordinates with training team and staff management concerning aircraft flight time, crew data, and aircraft availability.  Serves as the supervisory focal point in the Flight Inspection Scheduling Sub-Team for the Flight Inspection Team on Defense Readiness and National emergency information and initial actions for flight inspection activities. Supervises all DOD requirements in Support of the Flight Inspection Team combat flight inspection mission in accordance with existing memorandums of agreement. Receive classified messages of ship movements and shipboard facility data. Assures the flight inspection of U.S. military ships are accomplished within critical timeframes.   Serves as the supervisory focal point for Flight Inspection Team for After Accident/Incident responses and coordinates crisis response activities as contained in the FAA Aircraft Accident/Incident Management Handbook. Assists National Transportation Safety Board (NTSB), FAA investigator, Air Traffic Control, and Technical Operations in determining the necessary and extent of a facility flight check. Makes the necessary decisions and initiates the appropriate actions.   Defines, plans, and organizes assigned budget, staff, and other resources to accomplish objectives for more than one organizational unit/project/program. Manages budget and either reallocates resources among organizational units/ projects/programs or requests additional resources, as needed. Performs critical aspects of the budget planning process, including projecting short-term and long-term future needs and justifying resource requirements.   Work is typically governed by established policies, procedures, and organizational objectives that frequently leave room for discretion. Resolves all but unique problems without the intervention of higher level management.  Regularly called upon to identify problem areas and to develop and recommend new policies and procedures for resolution.  Has discretion to ensure the alignment of projects/programs with the tactical (short-term) objectives of the major subdivision.    Work activities typically impact directly on project/program objectives for more than one organizational unit and for the major subdivision.




07/2014 to 09/2016 Supervisor Airway Transportation System Specialist (FV-2101-J) Federal Aviation Administration | City, STATE, Serves as the supervisor for Airway Transportation Specialist assigned to the Oklahoma City Flight Inspection Field Office (OKC FIFO). Has responsibility for administrative duties to include approving leave and corrective/disciplinary actions as appropriate. Has responsibility for technical direction to include setting priorities, assigning tasks, monitoring and evaluating performance, and coaching and developing employee capabilities. Applies knowledge of the technical aspects of the work directed and applying directed policies and procedures manages resources to accomplish objectives for more than one organizational unit/project/program. Directs work of subordinate employees based on the objectives of the major subdivision or line of business. Performs planning process, including projecting short and long term future needs and if needed requests additional resources as required to complete routine and complex projects/programs based on organizational objectives. Regularly called upon to identify problem areas with training and job qualification currency with Airway Transportation Specialists assigned to the OKC FIFO. Recommends new policies/solutions to minimize training time. 



10/2011 to 07/2014 Airway Transportation System Specialist (FG-2101-14) Federal Aviation Administration | City, STATE, Serves as primary short and long range strategic coordinator for the Flight Inspection Services training department. Determines the technical training needs for all current assigned employees, newly hired employees, and members of the International Civil Aviation Organization (ICAO) who attend the International Flight Inspection course. Defines goals of the training department and flight inspection services field and staff offices based on current and projected workforce requirements. Suggests allocation of resources including personnel, flight inspection aircraft, and instructors to meet these training requirements. Leads the planning efforts to change Basic Flight Inspection Class curriculum based on older technology that supports the National Air Space (NAS) to the new technology that will support the NAS requirements for next generation of flights. Develops training requirements and methodologies for the next generation flight inspection system (NAFIS Phase I). Creates and conducts formal training plan for certification of all newly hired flight inspection mission specialists (FG-2101-13). Provides technical assistance to employees assigned to the Training Team to develop flight inspection courses. Provides on the job Training (OJT) to mission specialists for NAFIS Phase I in compliance with program requirements and in accordance with the flight inspection training program. Prepares, presents, and updates ground and in-flight lesson plans pertaining to flight inspection mission training. Evaluates flight inspection policies and procedures to develop effective training plans and courses. Conducts briefings that identify potential problems and improved training plans by adding the corrective actions to the training plans. Works with the Flight Inspection Services Standards Team to ensure training procedures follow policy guidelines and determined areas of deficiency for training product improvement. Serves as the lead technical point of contact for NAFIS Phase I flight inspection training program.

2008 to 10/2011 Mission Specialist Superintendent (SMSgt/E-8) United States Air Force | City, STATE,
Performed duties as a Mission Specialist Superintendent as well as conducted flight inspection duties as assigned by the Federal Aviation Administration (FAA) and providing FAA support with civil/military airspace and air traffic control systems. Certified to FAA and International Civil Aeronautical Organization (ICAO) standards to operate automated flight inspection system on board Challenger (CL-601/604) aircraft in support of the NAS and flight safety. Analyzed flight collected technical data to ensure accuracy and reliability of mobile and fixed navigational aids (NAVAIDS). Certified airworthiness of instrument Flight Rule (IFR) procedure development and terminal instrument procedures (TERPs). Served as the primary ground and airborne instructor for the US Air Force Flight Inspector program. Oversaw training program for USAF reserves and USAF active duty Mission Specialists and scheduled On the Job (OJT) training flights to ensure training requirements were met. Directly supervised 8 Mission Specialists and provided mentoring for 6 others. Served as the primary point of contact for the military flight inspection program. Recruited, hired, trained, and recommended to flight inspection management the best office placement for the newly hired mission specialist. Trained newly assigned Air Force Reserve and Active Duty personnel to perform all aspects of the Flight Inspection mission. Worked with FAA flight inspection scheduling to ensure training flights were productive as well as beneficial for FAA flight inspection ensuring flight hours were maximized to the fullest extent. Contributed to the personnel scheduling for FAA flight inspection requirements for contingency operations during Operation Iraqi Freedom and Operation Enduring Freedom to ensure personnel experience level would meet FAA requirements for scheduled contingency flight inspection missions.

08/2005 to 2008 Flight Inspection Scheduler/Dispatcher (FG-2101-13) Federal Aviation Administration | City, STATE, Coordinated flight dispatching, provided flight operational oversight activities for flight inspection aircraft in support of flight inspection mission and DOD worldwide flight inspection requirements. Authorized and redirected flight inspection aircraft to meet priority National Airspace System (NAS) needs and maintained knowledge of the aircraft location at all times while on itinerary. Ensured information was relayed to crew members of situations that arose, which may have impacted the accomplishment of the mission. Oversaw the coordination of mission changes, priorities, and deviations necessary to provide flight inspection support making the most efficient use of flight hours while maintaining safety. Maintained oversight of crew schedule forecasts. Coordinated crew scheduling modifications to employees due to operational considerations and ensured flight crew schedules were in accordance with current FAA directives. Coordinated with upper management, training team, and staff management concerning, aircraft flight time, crew data and aircraft availability. Upon crew request, calculated aircraft weight and balance, filed flight plans, and obtained weather and NOTAM information to assist flight personnel in determining the feasibility of conducting flight inspection aircraft missions into specific geographic areas. Assisted National Transportation Safety Board (NTSB) or FAA investigator, ATC, and Airway Facilities, in determining the necessary and extent of a facility flight check. If flight check was required, made the necessary contacts to initiate the appropriate actions.



2002 to 08/2005 Airway System Transportation Specialist (FG-0301-13) Federal Aviation Administration | City, STATE, Served as a liaison between Technical Operations and Flight Inspection crews. Duties included briefing flight inspection crews and maintenance actions performed and status of facilities. Determined whether systems or services maintained by Technical Operations required flight inspection services to minimize service interruptions to restore services for the safe and efficient operation of the National Air Space (NAS). Provided appropriate service based on the required system and service certification required by Technical Operations policy and guidelines. Working with the flight inspection schedulers, directed work for timely restoration of services throughout the area of geographic responsibility. Coordinated with Operation Control Centers for the scheduling of flight inspections ensuring proper maintenance support for these critical services would be available. Worked directly with System Support Centers and FAA contractors with new equipment installations and modifications and committed flight inspection resources to NAS operations. Served as liaison between Terminal Enroute Procedure Specialist (TERPS) and flight inspection crews. Duties included tracking newly developed flight procedures and assigning priorities based on the needs of the NAS. Coordinated with regional engineers, technical operations, and TERPS concerning new airport projects. Served as one of the focal points for Flight Inspection Services accident/incident responses and coordinates crisis response activities as contained in the FAA Aircraft Accident/Incident Management Handbook. Assisted National Transportation Safety Board (NTSB) or FAA investigator, ATC, and Airway Facilities, in determining the necessary and extent of a facility flight check. If flight check is required, makes the necessary contacts to initiate the appropriate actions.
2001 to 2002 Airborne Electronics Technician (FG-0856-12) Federal Aviation Administration | City, STATE, Evaluated and certified navigational aids and signals in space within the National Airspace System using expeditious data and equipment analysis techniques to accomplish the flight inspection mission. Maintained currency with all aircraft types within the fleet to accurately operate and assess performance of all onboard flight inspection equipment. Troubleshoot onboard aircraft equipment to determine if discrepancies were due to aircraft equipment or poor facility performance of ground and satellite based navigational aids. Analyzed and evaluated facility and airport technical data to determine accuracy. Served as Mission Instructor providing training and technical guidance to newly assigned Airway Transportation System Specialist in equipment operation, data analysis, facility performance, and mission accomplishment.
03/1997 to 2001 Airborne Electronics Technician United States Air Force | City, STATE, In-flight evaluated and certified navigational aids within the National Airspace System using expeditious data and equipment analysis techniques to accomplish the flight inspection mission. Maintained currency with all aircraft types within the fleet to accurately operate and assess performance of all onboard flight inspection equipment. Troubleshot onboard flight inspection equipment to determine if discrepancies were due to aircraft equipment or poor facility performance of ground and satellite based navigational aids. Analyzed and evaluated facility and airport technical data to determine accuracy. Served as Mission Instructor providing training and technical guidance to newly assigned Airway Transportation Systems Specialists in equipment operation, data analysis, facility performance, and mission accomplishment.
09/1994 to 03/1997 Airfield Systems Maintenance United States Air Force | City, STATE, Served as assistant work center supervisor responsible for operation and maintenance of fixed Instrument Landing System (ILS) and tactical navigational aids (TACAN), automated weather observation equipment. Maintained proficiency on several systems to accurately sustain and access performance, to include Instrument Landing System and Tactical Air Navigation. Analyzed, evaluated, and implemented proposed equipment and policy changes, and improvements to technical data. Conducted and supervised training on system performance and maintenance actions to restore facility operation.

09/1990 to 09/1994 Airfield Systems Maintenance United States Air Force | City, STATE, Responsible for maintenance and upkeep of a mobile tactical air navigational (TACAN) for USAF tactical deployments. Maintained system readiness using Preventive Maintenance schedule, maintaining a technical order library and ensuring supply kits were available for USAF readiness program.
05/1986 to 09/1990 Airfield Systems Maintenance United States Air Force | City, STATE, Responsible for the reliability, performance, and certification of Instrument Landing System (ILS) and Tactical Air Navigational (TACAN) in support of aircraft operations for Yokota AB, Japan. Also maintained weather RADAR along with weather equipment located at Camp Zama, Japan. Obtained information derived from technical orders, special test equipment and applied technical knowledge to assess system operation and quality of service. Conducted all system Preventive Maintenance Inspections (PMI) routines as well as Pre-Flight and Post Flight Inspection facility data compilation and analysis. Resolved out of tolerance conditions, recognizes alternative systems, potential equipment reconfiguration and executed timely restoration of systems to minimize air traffic service interruption to ensure flight safety.
Education
Expected in 2004 Bachelor of Science | Business Management Park University , Parkville, MO United States GPA:
  • Graduated Cum Laude


Expected in 1996 Associate of Applied Science | Electronic Systems Technology Community College of the Air Force , Maxwell AFB, AL GPA:
Certifications

Commercial Aircraft Dispatchers License, Part 121, June 2005

Flight Inspection Airway Transportation Systems Specialist, November 1998

Navigational Aids Equipment Specialist Keelser AFB, MS  United States Technical or Occupational Certificate 06/1986

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Resume Overview

School Attended

  • Park University
  • Community College of the Air Force

Job Titles Held:

  • Manager Flight Inspection Scheduling Subteam (FV-2186-K)
  • Supervisor Airway Transportation System Specialist (FV-2101-J)
  • Airway Transportation System Specialist (FG-2101-14)
  • Mission Specialist Superintendent (SMSgt/E-8)
  • Flight Inspection Scheduler/Dispatcher (FG-2101-13)
  • Airway System Transportation Specialist (FG-0301-13)
  • Airborne Electronics Technician (FG-0856-12)
  • Airborne Electronics Technician
  • Airfield Systems Maintenance
  • Airfield Systems Maintenance
  • Airfield Systems Maintenance

Degrees

  • Bachelor of Science
  • Associate of Applied Science

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