Manager-Field Services, 06/2009 to Current
TDS – Madison WI
Responsible for providing functional leadership and direction to all of the field technicians. Provide a strong focus on the team's ability to provide premier customer service. Exhibit a high level of professionalism in all internal and external interactions. Work with other teams within the company to maintain a good working relationship. While in this position I was required to approve invoices for the 4 companies under my management, as well as monitoring the work load of the technicians and moving work load as needed. Worked with contractors as well setting up construction projects as well as building maintenance work that was needed. More of the day to day operations were working with our mobile application to ensure work was getting assigned and moving work as needed. Also working with our trouble reporting system and making sure that everything was running smoothly and caring for issues that arose.
Manager-Field Services, 09/2006 to 06/2009
TDS – Madison WI
This position was the same as the current, other than I had only two companies that I was responsible for, in 2009, I had two more companies added to my responsibility.
Associate Manager-Technical Support, 11/2000 to 04/2006
TDS – Madison WI
Helped manage two of the TDS companies in conjunction with the general manager that the companies had at that time. My responsibilities were the outside cable plant, dealing with repairs and working with contractors to replace and add buried cable as needed. This required working with several other departments within the company. Maintained and recorded all paperwork associated with this and that payments were coded correctly. Also working with technicians to make sure they had the tools needed to perform their work, and to arrange workload as needed.
Customer Service Technician, 09/1988 to 11/2000
TDS – Madison WI
Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary. Installed orders and repairs for the customer base.
Technician, 04/1981 to 10/1988
Urban Telephone – Shawano WI
Service technician installing new telephone services and repairs, working with an 8 person team.
