Manager-Field Services Resume Example
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MANAGER-FIELD SERVICES
Professional Summary
Self-directed with adaptability to meet changing operational needs. Seeking to build on innate abilities and acquired skills with challenging new role in another industry. Excellent interpersonal skills. Works in a timely and efficient manner to see jobs through to completion. I am re-locating to the Sarona WI., area and looking for new opportunities.
Skills
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Work History
Manager-Field Services, 06/2009 to Current
Change Healthcare Inc. – Emeryville
Responsible for providing functional leadership and direction to all of the field technicians. Provide a strong focus on the team's ability to provide premier customer service. Exhibit a high level of professionalism in all internal and external interactions. Work with other teams within the company to maintain a good working relationship. While in this position I was required to approve invoices for the 4 companies under my management, as well as monitoring the work load of the technicians and moving work load as needed. Worked with contractors as well setting up construction projects as well as building maintenance work that was needed. More of the day to day operations were working with our mobile application to ensure work was getting assigned and moving work as needed. Also working with our trouble reporting system and making sure that everything was running smoothly and caring for issues that arose.
Change Healthcare Inc. – Emeryville
Responsible for providing functional leadership and direction to all of the field technicians. Provide a strong focus on the team's ability to provide premier customer service. Exhibit a high level of professionalism in all internal and external interactions. Work with other teams within the company to maintain a good working relationship. While in this position I was required to approve invoices for the 4 companies under my management, as well as monitoring the work load of the technicians and moving work load as needed. Worked with contractors as well setting up construction projects as well as building maintenance work that was needed. More of the day to day operations were working with our mobile application to ensure work was getting assigned and moving work as needed. Also working with our trouble reporting system and making sure that everything was running smoothly and caring for issues that arose.
Manager-Field Services, 09/2006 to 06/2009
Change Healthcare Inc. – Atlanta
This position was the same as the current, other than I had only two companies that I was responsible for, in 2009, I had two more companies added to my responsibility.
Change Healthcare Inc. – Atlanta
This position was the same as the current, other than I had only two companies that I was responsible for, in 2009, I had two more companies added to my responsibility.
Associate Manager-Technical Support, 11/2000 to 04/2006
Agiliti Health – California
Helped manage two of the TDS companies in conjunction with the general manager that the companies had at that time. My responsibilities were the outside cable plant, dealing with repairs and working with contractors to replace and add buried cable as needed. This required working with several other departments within the company. Maintained and recorded all paperwork associated with this and that payments were coded correctly. Also working with technicians to make sure they had the tools needed to perform their work, and to arrange workload as needed.
Agiliti Health – California
Helped manage two of the TDS companies in conjunction with the general manager that the companies had at that time. My responsibilities were the outside cable plant, dealing with repairs and working with contractors to replace and add buried cable as needed. This required working with several other departments within the company. Maintained and recorded all paperwork associated with this and that payments were coded correctly. Also working with technicians to make sure they had the tools needed to perform their work, and to arrange workload as needed.
Customer Service Technician, 09/1988 to 11/2000
Koch Industries, Inc. – Kennesaw
Koch Industries, Inc. – Kennesaw
Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary. Installed orders and repairs for the customer base.
Technician, 04/1981 to 10/1988
Urban Telephone – City
Service technician installing new telephone services and repairs, working with an 8 person team.
Urban Telephone – City
Service technician installing new telephone services and repairs, working with an 8 person team.
Education
Trade school: Telecommunications, 1980
WI Indianhead Technical College - City
WI Indianhead Technical College - City
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Resume Overview
School Attended
- WI Indianhead Technical College
Job Titles Held:
- Manager-Field Services
- Associate Manager-Technical Support
- Customer Service Technician
- Technician
Degrees
- Trade school : Telecommunications , 1980
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