LiveCareer-Resume

manager dog day care resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Industrious and enthusiastic manager proven to consistently exceed productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Skills
  • Business planning
  • Staff Management
  • Strategic Planning
  • Operations management
  • Contract Management
  • Troubleshooting
  • Conflict resolution
  • Computer skills
  • Teamwork
  • Customer Service
  • Training & Development
Education
Options Charter School, Noblesville, IN, US Noblesville, IN, Expected in High School Diploma : - GPA :
Accomplishments

Trained and showed my Samoyed to an AKC championship

Work History
Univar Solutions Inc. - Manager, Dog Day Care
Mobile, AL, 05/2020 - Current
  • Oversaw training of new employees on correct procedures, performance strategies and compliance requirements.
  • Supported hospital manager with customer service and client retention goal planning.
  • Managed all issues and provided excellent customer service, resulting in increased ratings on top of heightened reoccurring appointments.
  • Resolved customer complaints and reported issues to senior management.
  • Assisted upper management with reporting sales data, assessing employee performance and client retention.
  • Assisted with day-to-day operations of facility, including scheduling and customer service.
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Collaborated with departmental leaders and company executives to set and achieve financial goals and new client and client retention targets, striving to optimize customer satisfaction.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Prepared and recommended long-range plans for development of daycare department.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees, including training, mentoring and new hire documentation.
Petco - Customer Service Representative
Elko, NV, 03/2020 - 05/2020
  • Accepted inbound calls from homeowners and contractors inquiring about safe digging.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Answered incoming calls and replied to emails to answer all client questions regarding pricing, accommodations and [Type] concerns.
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by [Number]%.
  • Maintained up-to-date knowledge of [Product or Service] and applied to customer interactions.
  • Answered [Number] inbound calls per [Timeframe] from existing and future policyholders to answer inquiries and discuss insurance options.
  • Took over [Number] inbound calls per day attentively listening to customers' questions and concerns and increasing customer base [Number]%.
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
  • Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
  • Resolved customer complaints promptly to retain customer loyalty.
  • Used [Software] to keep records of customer interactions, customer accounts and file documents.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Performed data entry and ensured completion of proper paperwork.
  • Payment Processing
  • Practiced high level of professionalism in regards to patient information to maintain confidentiality.
  • Welcomed and guided patients during appointments and managed patient flow through facilities and procedures.
Vca Antech, Inc. - Dog Trainer
Fox River Grove, IL, 01/2019 - 03/2020
  • Accustomed animals to training team members and established processes with strategic contact and firm but soothing tones.
  • Assessed animals and consulted with owners about suitability for desired use based on temperament, age and other factors.
  • Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
  • Acclimated every animal to feel of different harnesses and equipment by steadily increasing touches and overall use.
  • Employed positive reinforcement with animals, including using "clicker-training" method, voice rewards and food rewards.
  • Evaluated animals to determine temperaments, abilities and aptitude for training.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
Pet Suites - Kennel Attendant
City, STATE, 09/2018 - 01/2019
  • Kept animals clean and free of contaminants to promote optimal health.
  • Maintained clean and organized boarding areas to promote animal wellbeing.
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.

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Resume Overview

School Attended

  • Options Charter School, Noblesville, IN, US

Job Titles Held:

  • Manager, Dog Day Care
  • Customer Service Representative
  • Dog Trainer
  • Kennel Attendant

Degrees

  • High School Diploma

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