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Manager, Dog Day Care Resume Example

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AH
MANAGER, DOG DAY CARE
Professional Summary

Industrious and enthusiastic manager proven to consistently exceed productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Accomplishments

Trained and showed my Samoyed to an AKC championship

Skills
  • Business planning
  • Staff Management
  • Strategic Planning
  • Operations management
  • Contract Management
  • Troubleshooting
  • Conflict resolution
  • Computer skills
  • Teamwork
  • Customer Service
  • Training & Development
Work History
05/2020 to CurrentManager, Dog Day CareVCA The Range Pet Lodge | Carmel, IN
  • Oversaw training of new employees on correct procedures, performance strategies and compliance requirements.
  • Supported hospital manager with customer service and client retention goal planning.
  • Managed all issues and provided excellent customer service, resulting in increased ratings on top of heightened reoccurring appointments.
  • Resolved customer complaints and reported issues to senior management.
  • Assisted upper management with reporting sales data, assessing employee performance and client retention.
  • Assisted with day-to-day operations of facility, including scheduling and customer service.
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Collaborated with departmental leaders and company executives to set and achieve financial goals and new client and client retention targets, striving to optimize customer satisfaction.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Prepared and recommended long-range plans for development of daycare department.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees, including training, mentoring and new hire documentation.
03/2020 to 05/2020Customer Service RepresentativeVCA Companion Animal Hospital | Indianapolis, IN
  • Accepted inbound calls from homeowners and contractors inquiring about safe digging.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Answered incoming calls and replied to emails to answer all client questions regarding pricing, accommodations and [Type] concerns.
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by [Number]%.
  • Maintained up-to-date knowledge of [Product or Service] and applied to customer interactions.
  • Answered [Number] inbound calls per [Timeframe] from existing and future policyholders to answer inquiries and discuss insurance options.
  • Took over [Number] inbound calls per day attentively listening to customers' questions and concerns and increasing customer base [Number]%.
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
  • Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
  • Resolved customer complaints promptly to retain customer loyalty.
  • Used [Software] to keep records of customer interactions, customer accounts and file documents.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Performed data entry and ensured completion of proper paperwork.
  • Payment Processing
  • Practiced high level of professionalism in regards to patient information to maintain confidentiality.
  • Welcomed and guided patients during appointments and managed patient flow through facilities and procedures.
01/2019 to 03/2020Dog TrainerVCA The Range Pet Lodge | Carmel, IN
  • Accustomed animals to training team members and established processes with strategic contact and firm but soothing tones.
  • Assessed animals and consulted with owners about suitability for desired use based on temperament, age and other factors.
  • Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
  • Acclimated every animal to feel of different harnesses and equipment by steadily increasing touches and overall use.
  • Employed positive reinforcement with animals, including using "clicker-training" method, voice rewards and food rewards.
  • Evaluated animals to determine temperaments, abilities and aptitude for training.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
09/2018 to 01/2019Kennel AttendantPet Suites | Noblesville, IN
  • Kept animals clean and free of contaminants to promote optimal health.
  • Maintained clean and organized boarding areas to promote animal wellbeing.
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Education
High School DiplomaOptions Charter School, Noblesville, IN, US, Noblesville, IN
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Resume Overview

Companies Worked For:

  • VCA The Range Pet Lodge
  • VCA Companion Animal Hospital
  • Pet Suites

School Attended

  • Options Charter School, Noblesville, IN, US

Job Titles Held:

  • Manager, Dog Day Care
  • Customer Service Representative
  • Dog Trainer
  • Kennel Attendant

Degrees

  • High School Diploma

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