manager delivery services resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Visionary leader with ability to see business operations as systems working to meet organizational goals. Committed to safe, efficient, and sustainable field service operations. Tireless and tenacious in achieving the results that truly matter to business success through respect, collaboration, and acumen.

  • A, B, and C level executive suite communication, presentation, and advisement
  • MRO oversight, supervision, budgeting, and continuous improvement
  • Power system operations, construction, asset maintenance, compliance, and reliability
  • RRO compliance, procedural documentation, and process oversight
  • Vegetation management
  • Work tracking, inventory control, CMMS/database systems
  • Transmission line and electronic control enclosure design
  • Manufacturing operations and support
  • Three dimensional design tool use and administration
  • Proven ability to communicate across national, political, socioeconomic, technical, and cultural boundaries to produce results
Work History
04/2009 to 06/2021 Manager, Delivery Services Taco Bell Hq | Irvine, CA,
  • Worked directly with C suite executives and board
  • Directed field construction and maintenance operations of 75+ employees on 34.5kV to 345kV transmission system (solar sites, transmission/distribution substations, lines, vegetation, inventory, fleet) to support organization needs in rapidly changing situations, ensuring full regulatory compliance, safe operations
  • Work tracking and inventory management via CMMS (IBM's MAXIMO)
  • Highly developed problem solving skills used to identify and address potential problems associated with regulatory compliance, system reliability, and operational readiness
  • Worked directly with compliance, system operator, engineering, and environmental compliance staff to develop best in class operational procedures related to FAC-003, PRC-005, etc.
  • Assisted and worked directly with other providers on BES with operational concerns and procedures related to reliability and compliance
  • Actively participated in NATF, DOE task force on resiliency, and other groups to promote security, readiness, and compliance of BES
  • Functional knowledge of transmission operations, some distribution operations, and functions that support them; planning, design, construction, operation, and maintenance
05/2006 to 04/2009 Transmission Engineer Nbc Universal | Naples, FL,
  • 34.5kV to 161kV transmission line design, siting, construction oversight, and support (AutoCad, PLS-CADD)
  • Professionally communicated and amicably resolved property owner concerns regarding equipment siting across 15K square mile area
  • Developed strong working knowledge of operation and regulatory requirements through self motivation and after hours study
  • Managed time effectively to meet project design goals while balancing travel throughout southern Indiana to project sites
  • Utilized advance computing skills to develop in house automation of computer aided design software and three dimensional modeling still in use today
12/1989 to 05/2006 Designer / Value Engineer Otis Elevator Company | City, STATE,
  • Design and process support for facilities in U.S. and Mexico in manufacture of new products bridging both geographic and cultural divides through effective communication from remote locations
  • Analyzed product design, manufacturing, field installation to identify design opportunities to minimize non-value added activities
  • Identified over $1M in cost reductions through simple value stream analysis of manufacturing processes
  • Designed electro-mechanical control enclosures and extrusions for use in North America (Pro-Engineer, AutoCad)
  • Designed replacement components for national service center operations
  • Provided administrative and testing expertise for three dimensional model change management for operations in North America
Expected in 01/2004 Bachelor of Science | Networks And Telecommunications University of Phoenix, Tempe, AZ GPA:
Expected in 05/2000 Associate of Science | Electronics Technology Ivy Tech Community College of Indiana, Bloomington, IN, GPA:
  • Drove lost time incidents in a multi-skilled trades environment to zero covering a 15K square mile operating area in 8 local offices
  • Saved over $625K in labor costs through efficiency efforts pushing down overtime rates by nearly 20%
  • Maintained a flat operations and maintenance budget over a 12 year period despite 14% asset growth and 10% grown in geographic coverage area
  • Administered labor agreement and maintained good working relationships with bargaining unit over a 12 year period
  • Implemented a three dimensional transmission design software application single handedly
  • Developed an automation tool for catenary curve calculation and placement with computer aided design tool
  • Developed inventory structure and aided in implementation, testing, and roll out of IBM MAXIMO inventory module
  • Drove inventory transaction error rates from 33% to 0.6%
  • Designed elevator control enclosure capable of assembly with only 6 screws, driving down assembly time and cost
  • Implemented a successful vegetation management program that led to limited or no audit scope inquiries from regional reliability organization (Reliability First Corporation)

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Resume Overview

School Attended

  • University of Phoenix
  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Manager, Delivery Services
  • Transmission Engineer
  • Designer / Value Engineer


  • Bachelor of Science
  • Associate of Science

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