Manager Community Reinvestment Act resume example

Reporting to the Corporate Responsibility Executive, I was responsible for providing operational focused relationship building by broadening the understanding of CRA and Fair Lending to the business lines by leveling partnerships with nonprofits and the OCC to maximize impact within the LMI community.

Achievements

• Developed Uniformed CRA Program: Created a consistent CRA message across all markets; designed CRA proxies for community identification; and simplify CRA and fair lending reporting
• Increased Operating Efficiency: Identified and resolved process issues to encourage smoother procedures, more efficiency, and fewer workflows by maximizing the utilization of back office staff.

Served as the Subject Matter Expert and resource for the quality assurance function of the retail bank. In this position, I worked with for the line of business (regional/district/ market presidents; regional loan managers, loan officers, and loan operations) for CRA and HMDA compliance; CRA community Development identification; regulation B and ECOA; and flood (SFHA) reporting.

Achievements

• Increased Department Efficiency by 30%: Designed a training manual and department procedures to increase productivity by developing Q&As; streamlined and uniformed the review processes, and developed regulatory competence of team members
• Building Rapport and Trust: By being assertive with mutual attentiveness, reliability, and consistency

Cultivated and bridged relationships between nonprofits and the private sector for capital attainment and volunteerism, respectfully. My duty was to establish strong and nurturing relationships with nonprofits by maximizing support and awareness of Centerplate through civic, government, professional organizations.