Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

A tenacious and collaborative leader that strategically transforms and operates a successful Community Reinvestment Act and Fair Lending program by improving communication and reporting; developing a Community Empowerment Framework; and building strong dedicated teams with measurable performances and stakeholder satisfaction.

  • Business Planning
  • Community Development Strategist
  • Execution-Focused Leadership
  • Financial Educator
  • Operational-Focused Leadership
  • Process Management
  • Regulatory Compliance
  • Relationship Builder
  • Relationship Nuture
  • Strategic Partnership
Work History
Manager- Community Reinvestment Act, 03/2019 to Current
Ameriprise Financial ServicesCity, STATE,

As the CRA Program Manager, I am responsible for administering all aspect of CRA compliance by identifying and managing CRA Risk, as directed by the Chief Credit Officer and CRA Officer.

VP, CRA Officer and Fair Lending Officer, 05/2017 to 03/2019
FNB CorporationCity, STATE,

Reporting to the Corporate Responsibility Executive, I was responsible for providing operational focused relationship building by broadening the understanding of CRA and Fair Lending to the business lines by leveling partnerships with nonprofits and the OCC to maximize impact within the LMI community.


  • Developed Uniformed CRA Program: Created a consistent CRA message across all markets; designed CRA proxies for community identification; and simplify CRA and fair lending reporting
  • Increased Operating Efficiency: Identified and resolved process issues to encourage smoother procedures, more efficiency, and fewer workflows by maximizing the utilization of back office staff.
Senior Regulatory Review Officer, 03/2014 to 05/2017
Bancorpsouth BankCity, STATE,

Served as the Subject Matter Expert and resource for the quality assurance function of the retail bank. In this position, I worked with for the line of business (regional/district/ market presidents; regional loan managers, loan officers, and loan operations) for CRA and HMDA compliance; CRA community Development identification; regulation B and ECOA; and flood (SFHA) reporting.


  • Increased Department Efficiency by 30%: Designed a training manual and department procedures to increase productivity by developing Q&As; streamlined and uniformed the review processes, and developed regulatory competence of team members
  • Building Rapport and Trust: By being assertive with mutual attentiveness, reliability, and consistency
Non-Profit Engagement Manager, 08/2010 to 05/2015
Centerplate IncCity, STATE,

Cultivated and bridged relationships between nonprofits and the private sector for capital attainment and volunteerism, respectfully. My duty was to establish strong and nurturing relationships with nonprofits by maximizing support and awareness of Centerplate through civic, government, professional organizations.

Bachelor of Arts: Biochemistry , Expected in 05/2016
University of Mississippi - Oxford, MS ,
Certification-Pursuing : Certified Financial Education Instructor (CFEI)-, Expected in 12/2019
National Financial Educators Council - Online,

The FINRA approved financial literacy designation develops the psychological and behavioral components of personal finance and psychology utilizing research-based educational standards.

Community & Service Affiliations
  • CommonBond Communities, LLC (Community Advisory- Board Member) in IA, MN, and WI, (2019- Present)
  • Charm City Community Development Organization (Board Member) in Baltimore, MD (2017-Present)
  • United Way Community Investment Committee of Middle Tennessee (Board Member) in Franklin, TN (2017-2019)
  • Big Brother Big Sisters Organizaton (Individual Contributor) in Nashville, TN (2017-2019)
  • LeBonheur Children's Hospital (Fundraiser Lead) in Memphis, TN (2010-2016)
  • Mr. Cogeniality - Awarded by Delta Sigma Theta Sorority
  • Philip Sousa Award -

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School Attended

  • University of Mississippi
  • National Financial Educators Council

Job Titles Held:

  • Manager- Community Reinvestment Act
  • VP, CRA Officer and Fair Lending Officer
  • Senior Regulatory Review Officer
  • Non-Profit Engagement Manager


  • Bachelor of Arts
  • Certification-Pursuing

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