Central Processing Manager and outstanding performer within the Clinical Laboratory Operations. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of quality patient care and client satisfaction. Recognized for inspiring team members to excel and encouraging creative work environments.
Management Trouble shooting
Billing and Registration
Test Collection, Ordering and Processing
Building Effective Relationships
Lean Six Sigma
03/2016 to Current
Manager, Central ProcessingBaystate Medical Center – Springfield, MA
Manage two large departments in different geographical locations with combined staff of 75 employees, including two supervisors, two team leads
Expertise in inpatient and Outpatient specimen processing
Oversee the receipt, billing, test ordering, processing, and preparing of test ready specimens to the laboratory departments including Chemistry, Hematology, Cytology, Microbiology, Molecular and Flow Cytometry
Makes determinations on employee hiring, transfer, promotion, termination, wage changes, corrective actions and Performance Improvement plans.
Trained and guided team members to maintain high productivity and performance metrics.
Conduct monthly meetings in all areas to encourage participation and feedback
Coordinates with sales/marketing, client services and testing laboratory management for development and modification of existing and new facilities
Resource to staff, physician offices, technical laboratory areas and liaison to inpatient services, assisting in the resolution of issues related to specimen collection and processing.
Implements, maintains and updates procedure manuals.
Coordinates data and statistics collection for use in monitoring, organizing and maintaining efficient workflow.
Prepares budget for salaries, operating expenses and capital expenditures.
Monitors and controls expenses to stay within budget.
Oversees and develops monitors of QA, reviews Performance Improvement logs and trend reports.
Recommends and implements system changes. monitor improvements.
Prepares reports for Pathology Quality Committee.
Ensure compliance with departmental policies, applicable laws and regulations and maintains all requirements as dictated by various regulatory bodies, i.e JCAHO, CAP, MA Department of Public Health.
Oversees, develops educational programs, participates in educational programs affiliated with universities, colleges and technical schools.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand.
Performed yearly reviews assessing each employee's performance and developed improvement plans.
12/2009 to 02/2016
Supervisor of Accessioning, BRLBaystate Medical Center – Springfield, MA
Direct lab assistants and lead personnel, supervising the day to day functions of lab assistants
Conduct yearly performance reviews
Scheduling, orientation and training
Made recommendations for employee hiring, transfer, promotion, termination, wage changes and corrective actions
Perform all functions related to payroll
Maintenance and repair of all office equipment and systems
Maintain inventory of supplies and materials
Evaluation of new equipment and software.
Maintain safe work environment, documented and reported accidents
Prepare, implement, maintain and update procedure manuals
Coordinate data and statistics collection.
Collaborate with client offices, Client Services, Courier Services, and Account Management teams
Oversee Quality Assurance, reviews Performance Improvement logs and trend reports.
Recommend and implements system changes and monitors improvements.
Troubleshoot computer systems and interface problems.
07/2006 to 12/2009
Lead Lab Assistant, LCRIBaystate Medical Center – Springfield, MA
Oversight of operations including using multiple computer programs in performing outpatient, inpatient and STAT specimen registration and test ordering
Assisted Supervisor with monitoring of day to day activities, preparing schedules, payroll, supply inventory, performance evaluations, managing data in variouscomputer systems; coordinated new employee/student training activities, processing of laboratory specimens and ensured timely TAT
Prioritized work and maintained high productivity
Reported patient results, performed Call Backs to physicians.
03/2006 to 07/2006
Lab Assistant, LCRIBaystate Medical Center – Springfield, MA
Performed patient registration and test ordering using multiple computer systems for both outpatient, inpatient, and STAT specimens.
Maintained good client relations.
Answered direct calls, giving patient results
Demonstrated accuracy with strong attention to detail and maintained high level of productivity.
Performed add on requests.
Performed triage duties, including delivery of specimens to appropriate departments and retrieving specimens to and from pneumatic tube system.
Helped technical staff problem solve and resolve issues.
Some College (No Degree): Clinical Laboratory ScienceSpringfield Technical Community College - Springfield, MA
Computer Software Expertise
High level of knowledge of the following computer software systems: Atlas, CoPath, CIS, Sunquest, OnBase, Lawson, Salesforce, SRS, Peoplesoft, Workday, Invison