Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Experienced and self motivated catalog manager with over 18 years of valuable, diversified industry experience with eCommerce technologies to include Ariba, SAP and Jaggaer. Results oriented with a proven track record of success implementing global content strategies designed to drive spend and transactions through approved catalog processes. Recipient of multiple awards for Procurement process improvement initiatives.

  • Ariba (Guided Buying, Buyer)
  • SAP
  • Jaggaer (SciQuest)
  • Catalog Management (PunchOut, CIF, cXML)
  • Procure to Pay
  • Procurement
  • Content
  • ERP
  • Issue resolution
  • Self Motivated
  • Goal oriented
  • Process Improvement
  • Team player
  • Effective communication skills
  • Integration
  • Project Delivery
  • Strategy
  • Customer satisfaction
  • Data analysis
  • EProcurement
08/2009 to Current
Manager, Buy Goods & Services GlaxoSmithKline Pharmaceuticals City, STATE,

Improved the working relationship between the customer and supplier to automatically provide a passage to sourced products, suppliers and the ordering process on a global basis (Ariba/SAP)

  • Managed global rollout of Ariba and the enablement of 600+ B2B catalogs in 18 months on the Ariba platform for over 20,000 requisitioners in 60+ global markets including North America, Europe, LATAM and APAC with $9.3 billion annual spend.
  • Developed and executed content strategies for 40+ global markets based on transaction and spend analysis which led to 50%+ transactions; $4.6 billion spend through catalogs across a range of categories at multiple sites.
  • Chaired weekly meetings with Ariba, Jaggaer, GSK management and suppliers to identify opportunities for improvement, establish milestones and tailor catalog projects to individual markets.
  • Interfaced with stakeholders/customers to seek input to ensure needs were met as well as improved the quality of procurement services and processes.
  • Worked successfully with team members to deliver project requirements, develop solutions to meet scheduled deadlines, accomplish goals and address issues related to our product and services.
  • Applied strong leadership and problem solving skills to enforce procedures and maintain team efficiency to meet demands resulting in strategic resolutions.
  • Devised communication strategies to optimize reach and engagement with stakeholders and customers regarding availability of catalog content.
  • Managed outsourced personnel on daily catalog activities to include catalog data loads, supplier enablement and issue resolution.
04/2004 to 08/2009
Procurement Content Manager GlaxoSmithKline Pharmaceuticals City, STATE,

Owner of all content used by Category Managers to drive sourcing initiatives.

  • Facilitated the analysis of category spend, leveraging the eProcurement system by analyzing spend and transaction data and collaborating with category managers to improve performance metrics.
  • Responsible for a 15% increase in catalog transactions from 35% in 2005 to 50% in 2009 by utilizing transaction data analysis and strategic catalog implementations.
  • Led catalog content implementation strategy for China, resulting in 38 hosted catalogs within a 12 month period.
  • Integrated Pcards within the Ariba system resulting in 12 implementations, 52,000+ PO transactions and $13.5 million in Pcard spend by the end of 2009.
  • Updated and maintained commodity code files in Ariba, moving 400+ commodity codes from GSK8 to GSK6 codes while mapping to applicable GL accounts.
  • Partnered with vendor business and technical contacts as well as internal technical and business liaisons to implement Ariba Supplier Network status updates within GSK’s Ariba system resulting in 9 cXML suppliers providing PO updates back into Ariba within a 12 month period.
  • Supported the implementation of the Consumer Healthcare division into Ariba to include setup of 85 catalog suppliers and the linking to GSK’s Application Installation Tool for software.
01/2002 to 04/2004
Catalog Manager (Procurement) GlaxoSmithKline Pharmaceuticals City, STATE,

Performed all eProcurement supplier integration and catalog management activities for GSK’s Ariba implementation.

  • Responsible as the catalog lead for the implementation of Ariba in both the US and UK.
  • Completed Ariba catalog implementation within 8 month period meeting established timelines for go live date.
  • Established a supplier adoption process to ascertain list of suppliers to be on-boarded in initial stage of Ariba implementation.
  • Conducted supplier forums with 70-80 suppliers to kick off supplier on-boarding process.
  • On boarded 29 catalogs into Ariba realizing a 51% increase over implementation target.
  • Coordinated all catalog activities including catalog configuration, loading, validation, approvals and publication.
  • Ensured supplier catalog configuration and ad-hoc supplier additions met technological design and contract standards.
  • Maintained commodity code table structure and catalog hierarchy containing 400+ commodity codes.
  • Educated Sourcing Group Managers on the supplier adoption and catalog management process through presentations and individual meetings.
  • Educated suppliers on catalog format, preparation and delivery requirements.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
01/1994 to 12/2001
Early Career GlaxoSmithKline Pharmaceuticals City, STATE,

Operations Analyst (Procurement) 2001-2002, Associate Buyer (Procurement) 1999-2001, Contracts Coordinator (Procurement) 1997-1999, Project Cost Coordinator (Engineering) 1996-1997, Administrative Specialist (Engineering) 1994-1996

Education and Training
Expected in
Bachelor of Arts: Marketing
North Carolina State University - Raleigh, NC

Certified Purchasing Manager, C.P.M Certification Accredited Purchasing Practitioner, A.P.P. Certification

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  • Early Career


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