VB.net; process optimization strategies, planning and implementation; automation tools; automation best practices and guidelines; understanding of benefits and benefits design - Health, Dental, Vision, Life, STD, LTD, LTC, Legal; knowledge of business analysis processes and guidelines; knowledge of Business Intelligence - implementation strategies, best practices, and training strategies; knowledge of call center processes and workflow and optimization opportunities, CMS (Center of Medicare and Medicaid Services) - knowledge of organization, compliance regulations; knowledge of CPT codes - uses in identification of diseases and common procedure categories; Knowledge of Client Management processes and strategies; Knowledge of best practices in Data Analysis along with decision trees and FAQs, training on reading commonly seen data, identifying discrepancies in numbers, building on current data sets to get full 365 analysis; Knowledge of identification processes for diseases by diagnosis; Knowledge of ETL processes, best practices, training strategies, improvement plans, tuning capabilities; knowledge of XML; knowledge of food safety and food safety processes; Knowledge of ICD-10 and ICD-9 codes; ability to build complex primary keys; ability to design and create a Data Warehouse from a number of sources with a number of dimensions/universes; Knowledge of data regulations and inspection requirements; knowledge of Health, Life, Property and Casualty insurance - held licenses in the past; knowledge of SQL coding logic and efficiency, ways to optimize queries, SPs, and scripts; Lotus Notes, knowledge of Medicare processes, files and workflow; knowledge of Medicaid processes, files and workflow; Macros in Excel and Access; MS Access, MS Excel, Excel, MS Outlook, MS PowerPoint, MS Word, MS Visio, Oracle; Knowledge of Pivot tables in Excel; Knowledge and ability to conduct presentations and the best way to structure PowerPoint decks; Knowledge of processes improvement strategies; Knowledge of protocol implementation strategies; Knowledge of quality control planning, design, and implementation; Knowledge of sales strategies, analysis, and optimization; Knowledge of script building and best practices; Knowledge of troubleshooting strategies, best practices, and troubleshooting trees.