Likeable Business Analyst with effective communication skills, broad client engagement experiences, and extensive background in Adobe Experience Manager.
Adobe Experience Manager Content Author certified
Atlassian Jira, HipChat, Confluece
HP Quality Center
03/2015 to Current
Manager, Business AnalystRosetta － Cleveland, Ohio
Primary technical liaison for a global business platform team to 9 US based brands and 3 EU based brands.
Builds relationships with both the brand and business teams, marketing, merchandising, ecommerce, buyers, offshore resources, contractors, developers, quality assurance, and project managers.
Supports ongoing improvement of the content management system across 4 development environments.
Leads both initial and continuous trainings for onboarding onto the platform and subsequent feature enhancements.
Maintains accurate and up to date user guides and content authoring documentation.
Authors acceptance criteria for changes and improvements to the platform and works with Information Technology to develop, test, and implement changes.
Works directly with brands during wireframe creation to ensure that functionality follows the confines of the platform and meets all client requirements.
Troubleshoots ad-hoc Production issues, works to solve the issue with the development team, and parlays any system issues to architecture team.
Communicates system changes to 40+ platform users with live demos on a monthly basis.
Participates in biweekly scrum planning, scrubbing, demo, and retrospective meetings, and daily stand ups as part of an Agile software development team
Clients served: The North Face, Timberland, Vans, Jansport, Reef, Lucy, Smartwool, Lee, Wrangler.
07/2012 to 03/2015
Senior Associate, Business AnalystRosetta － Cleveland, OH
Wrote functional requirements and executed QA of category and landing pages for Lenovo Convertibles mobile site.
Gathered business rules for landing pages and microsites housed in Teamsite, Liferay, SiteCore, Wordpress, and Adobe AEM.
Developed a template for AEM content authoring guides now used across all implementations of the platform at Rosetta.
Conducted on site user training sessions for digital strategy, commerce, merchandising, and brand marketing teams tasked with maintaining content on the site
Clients served: ADT, Allegion, American Hospital Association, City Club of Cleveland, Citizens Bank, Lenovo, Teflaro.
10/2010 to 07/2012
Associate, Business AnalystRosetta － Cleveland, OH
Worked with key stakeholders to determine functional requirements and support the defect take down process of an a eCommerce project with the goal of reducing credit card fraud.
Worked with a team of 5 Quality Assurance engineers to regression test a custom built multimillion dollar enterprise CMS and rules engine
Clients served: Safeguard Properties, T-Mobile.
Education and Training
Bachelor of Arts: Marketing, Management, Human ResourcesBALDWIN-WALLACE UNIVERSITY － Berea, OhioMarketing, Management, Human Resources