•Natural leadership skills with an emphasis on teamwork
•Maintain highly rated sales and service revenue ranking throughout region/nation
•2nd in command and responsible for multiple Hertz Retail locations (profit and losses)
•Ranked 1st in overall personal sales this quarter in Orange County
•Recognized for delivering outstanding Customer Service
•Responsible for daily rental contracts and vehicle inspection
•Build and maintain guest relations with local hotels, insurance companies and body shops
•Administrative support duties including: Knowledge of M/S Office, Excel, Lotus Notes and internal rental software applications.
•Payroll processing, employee scheduling, cash logs, banking deposits and operation statements
•Branch key holder (Locks and Safe)
•Collections: Overdue and Ageing
•Marketing, Pricing, customer care survey's and responses
•Manage Fleet: track depreciation, ensure demand is met daily
•Assisted in development of hard copy filing and documentation system for various trades and disciplines during sequenced phases of project construction. Office duties included filing of paper work and preparation of documentation for invoicing. Warehouse duties included assisting of loading and unloading of delivery and receiving trucks, lifting heavy boxes and driving a fork lift.
•Maintained open communications with customers via phone and email. Gathered confidential information, and prepared comprehensive written reports. Utilized software/information systems to access customer case files. Applied departmental policies pertaining to the security of customer's confidential information.
•Sales and Customer Service. Replenishing stock, lifting heavy boxes and supplies. Instrument repair and tuning.
•Assisted in all office duties, interfaced with managers and staff. Used software programs such as Microsoft Word, Excel, Outlook, and Adobe Acrobat on a daily basis. Maintain complex records, prepare detailed reports. Assisted with the preparation and distribution of incoming and outgoing mail, scan/copied documents. Responsible for supervision and training.
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