Ambitious worker eager to contribute developed knowledge in process technician role. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Fluent in Hindi and Punjabi.
- Technician
- Staff development
- Sales Techniques
- Issue and conflict resolution
- People skills
- Active listening
- Tri-lingual
- Standard operation procedures
- Quality control analysis
- Safety management
- Data entry
- Tool use
- Training & development
- Flexible schedule
Poughkeepsie, NY, 10/2021 - Current
-Preform and operate SEM tools to obtain the best optimal images and data following a strict detailed instruction.
- Run cross section and top view samples, identifying the pattern of interest and providing what is requested in the job with the best image quality.
- Safely preform filling of the LN2 into the tool, align the beam and run software alignment tests to determine optimized condition to image at and get the best quality images.
- Follow proper check-in and check-out procedures of jobs to make sure no IP is lost and help document with images of the sample box with the samples inside to make it easier to be retraceable to see where something might have gone wrong or been misplaced.
-Retrieve FOUP's from other tools or stocker to complete requests from engineers.
- Coordinate with other team members and operators of other tools in the lab to ensure that jobs are completed on both tools in a timely manner when requesting to take the FOUP to run.
- Load and run wafers based on the request submitted.
- Create and modify adders klarf files to ensure smooth running on tool and data transfer to a shared folder between tool and engineers.
- Basic troubleshooting when tool is down or if jobs are constantly failing.
- Identify problem put tool down and call for service
- Modify and run recipes based on the jobs needs.
- Send out an update email daily to ensure everyone is in the loop with the status of their jobs as well as the status of the tool.
- Reach out and communicate to engineers if anything is missing or wrong with their jobs and attempt to find the best solutions on how to handle the situation all while keeping management in the loop for additional assistance if needed.
Johnson City, TN, 10/2018 - Current
- Audit the safe making sure all the money is present and that the safe is even.
- Handled over $15,000 in funds each day in fast-paced theater environment.
- Put out money for the cashiers for them to be able to operate and hand any change necessary to the customers.
- Keep track of all incoming and out going money.
- Count and prepare deposits at the end of the day with all the money that has accumulated throughout the day to give to the bank.
- Schedule interviews, do orientations, explain the overall operations of the company, work to enhance the employee relations and give assistance if needed to resolve any issues between employees, their needs, and things they are not satisfied with.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Reviewed employee performance every 6 months and delivered constructive feedback to improve weaknesses.
- Cross-trained in every store role to maximize operational knowledge.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Created weekly schedules for employees to keep every shift well-staffed during holidays and busy periods.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Studied existing procedures and policies to offer optimal leadership to employees and theater operations when standing in for absent managers.
- Spearheaded training initiatives to improve employee performance and bottom-line business results.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
R3 Dry Dc Jacksonville, FL, 06/2017 - Current
- Proposed and informed the customers about the new Movie Club Membership.
- Detailed and outlined the difference of prices with and without MovieClub to help the customer get a better understanding of what they will be getting out of MovieClub if they sign up.
- Talked about all the benefits of the program and how much value they get for only $9.99.
- Read customer's body language and know when to upsell the membership.
- Provided accurate and detailed descriptions of services, facility features and hours of operation.
- Met, greeted and assisted guests and provided directions to specific departments and buildings.
- Collaborated with teammates to create positive environment for customers.
- Guided potential customers through signups and registration processes to deliver smooth onboarding.
- Engaged with and acquired new customers to drive new business development.
Groton, CT, 11/2016 - 10/2018
- Operated cash register, processing efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Provided customers with special information regarding chosen show or upcoming releases.
- Checked system for seat availability and provided customers with available options.
- Entered customer information into POS system and promoted accuracy by repeating information obtained to customer.
- Informed customers of deals or discounts and calculated amount of cash owed against tickets bought.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Counted cash at shift end and tallied to reconcile with tickets sold.
- Resolved issues with cash registers, card scanners and printers.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Helped customer locate and select appropriate merchandise throughout store.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted with purchases, locating items and signing up for rewards programs.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Trained new employees in cashiering procedures, offering assistance in resolving technical issues alongside any issues with customers.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Resolved issues regarding customer complaints and escalated worsening concerns to managers for remediation.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Stayed up to date on current item discounts to support promotions.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and ticket orders.
- Accurately handled over $1000 of payments daily in cash and credit cards payments for movie tickets and merchandise products.
- Processed returned items in accordance with store policy.
- Monitored merchandise availability in store, on shelves and in orders to accurately answer customer questions.
- Processed customer payments quickly and returned exact change and receipts.
- Managed ticket returns professionally and quickly to maintain customer satisfaction.
City, STATE, 07/2016 - 05/2017
- Monitored students in class to help supervise, enforce rules and support lead teacher.
- Prepared, duplicated and collated teaching materials to help students better understand learning concepts.
- Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
- Managed daily attendance and reported absences and tardies to teacher for parental notification.
- Distributed and collected tests and homework to collate and prepare for grading.
- Distributed classroom materials and supplies such as pencils, paper and art materials..
- Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
- Delivered exemplary instructor support by assisting with curriculum development, administering tests and grading papers.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
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School Attended
- James Logan High School
- Chabot College
Job Titles Held:
- Process Technician
- Manager
- Movieclub Ambassador
- Box Office Cashier
- Teacher Assistant
Degrees
- High School Diploma
- Some College (No Degree)
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