Manager, Strategic Business Process Consulting resume example

Managed portfolio management team in development of business processes and operational efficiency planning by identifying, analyzing, directing, and implementing business initiatives to achieve strategic business goals and drive change management throughout Credit Union Solutions organization.

• Managed and mentored 8 direct reports to execute against Annual Operating Plan objective.
• Established standardized demand management process that enabled business to identify more quickly, assign, prioritize, and work on higher impactful projects resulting in $2.1M additional revenue and reduced portfolio backlog by 59%.
• Program manager for multiple cross-functional projects aimed at increasing utilization resulting in increase of billable hours by 23%, productive non-billable hours by 28%, and decreased administrative hours by 22%.
• Led several initiatives to clean-up portfolio data resulting in 25% reduction of orders with no revenue and 33% reduction of orders with no estimated time to completion which allowed business to align resources, capacity plan, and correctly price out projects more accurately.
• Revised conversion intake process by assigning preliminary tasks to clients and removing non- value work from SMEs to reduce cycle time by 10% and improving customer experience.

Led and facilitated various high-level, cross-functional process improvement initiatives as well as serve as internal consultant expert that translated challenging, ambiguous concepts into conclusions with team members across multiple functions.

• Developed new standardized process for over/under-billing issues within RHPS which generated over $3.9M in additional revenue.
• Led multiple cross-functional projects focused on reducing number of credits issued back to customers resulting in 61% reduction.
• Discovered several top revenue generating customers were paying RHPS by credit card and led effort to switch these customers to bank draft saving company $450k in credit card fees.
• Managed and mentored 50+ Green Belts in completion of 170+ projects resulting in validated savings of $6M+.
• Collaborated with Sales and Legal to expedite initial contract payments from Outpatient Pharmacy customers resulting in additional revenue of $146k.

Drove sustainable process improvement, led cross-functional team projects, provided reporting, and conducted presentations to C-Level executives, and implemented Six Sigma Quality initiatives within GECA Structured Lending platforms (Healthcare Financial Services, Corporate Finance Lending, Bank Loan Group, Sponsor Finance, and Equity) with annual sales of over $1.4B and ~ 1,200 employees.

• Cross-functional, cross-platform project leader responsible for driving process improvement of 85% cycle time reduction for Anti-Money Laundering on-boarding process.
• Streamlined AML on-boarding process through standardization of applications, eliminating number of send backs between Risk and AML teams from median average of 2 to zero, and established new, faster screening process for all ‘low risk’ deals which is 90% of customer base.
• Developed new customer identification program guidelines for borrowers resulting in 80% less work for AML and Risk teams.
• Simplified GECA Collateral Monitoring Procedures for Investment Analyst Team by reducing unnecessary / duplicative sample sizes per audit by 20%.