Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Diligent Operations Manager with 24 years of order management experience from order placement through final customer payment. Excels in high-volume atmospheres requiring multitasking skills and commitment to customer satisfaction. Showcases attention to detail and responds to shifting priorities across broad range of order fulfillment tasks to drive operational efficiencies.
Skills
Time Management
Processes And Procedures
Supply Chain Management
Order Management
Prioritization Skills
Customer Service
Special Projects
Vendor Portals
Business Administration
MS Excel
Bills of Lading
Work History
04/2018 to 06/2019Management SpecialistBooz Allen Hamilton Inc. | Philadelphia, PA,
Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing, and weight compliance.
Managed complex shipments of Missile Defense Agency sensitive equipment.
Coordinated resolution of issues with supply chain participants, including suppliers, sales brokers and carriers.
Directed logistics import and export operations, including shipping and receiving of wide range of products daily, including track and trace functions while monitoring shipment statuses and reporting any changes.
Researched and analyzed problems, interpreted regulatory guidance to ensure adequate support of land, air and sea requirements were adhered to.
Actively listened to customers' requests, confirming full understanding before addressing concerns with level of customer service that exceeds client’s expectations.
Devised and executed new and innovative approach for air movement of sensitive equipment reducing footprint at departure and arrival ports and awarded for saving over $300,000.
Maintained on-time and incident free movements of ground-based defense equipment in coordination with Israel's Cooperative Program Office, utilizing both commercial and DoD assets.
Subject matter expert for shipping and receiving all modes of hazardous materials in accordance with DoD and commercial directives.
Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
Communicated effectively with all stakeholders, including upper management, team members and customers to keep everyone informed.
11/2013 to 05/2019Senior Enlisted ManagerUnited States Air Force | City, STATE,
Lead and supervised 26-person team supporting presidentially mandated ballistic missile defense sites globally.
Identified and applied concepts, policies and practices of logistics management to new and legacy systems during sustainment phase of life cycle.
Created plans and communicated deadlines to ensure projects were completed on time.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Prepared variety of different written communications, reports and documents to ensure smooth operations.
Worked closely with senior leadership to maintain optimum levels of communication to effectively and efficiently complete mission essential projects.
Project lead for $2M logistics facility with US Embassy at two different locations shaping future layout and ensuring increased capacity for discreet cargo and equipment.
Subject matter expert for rapid transportation of non-standard foreign government hazardous materials safely from austere locations utilizing various methods.
12/2012 to 12/2013Air Terminal ManagerUNITED STATES AIR FORCE | City, STATE,
Responsible for daily operations of $21M dollar facility and administered leadership oversight of United States Forces Korea’s primary port of embarkation and debarkation of its 40,000 service members and dependents ensuring utmost courteous and polite treatment was given equally.
Managed 31 military, civilian, and multi-national independent contractor employees in planning and executing all airport functions
Provided operational program support and executive level briefings to senior management and General officer level personnel.
Liaison to Korean Immigration Services and US Customs.
Ensured all International border security procedures and requirements are adhered to.
Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Worked with tenants and individual departments such as traffic control and customs to keep operations smooth and efficient.
Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.
Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
Addressed urgent issues, including medical emergencies and flight operation obstacles, as both first responder and emergency management leader.
Collaborated with on-site personnel, including maintenance and air traffic control, to resolve problems and facilitate seamless operations.
Prepared variety of different written communications, reports and documents to ensure smooth operations.
Education
Expected in 05/2017BBA | Business Administration And ManagementUniversity Of Management And Technology, Arlington, VA, GPA:
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