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Management in Training Resume Example

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MANAGEMENT IN TRAINING
Professional Summary

Experienced manager with over 15 years of experience in management and customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Work History
Captain Joe's Seafood - Management in TrainingJesup, GA03/2020 - Current
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Drove operational improvements which resulted in savings and improved profit margins.
H&r Block Inc. - Tax PreparerBaxley, GA09/2017 - 05/2019
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Maintained high-quality control standards by reviewing internal tax preparation documents for missed tax benefits.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Offered clients recommendations to reduce tax liabilities.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals.
  • Prepared US, multistate and international tax returns for business clients.
  • Completed and filed returns with tax departments at local, state and federal levels.
Subway - General Manager of OperationsBaxley, GA09/2016 - 02/2017
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Conducted performance reviews each quarter, offeringpraise and recommendations for improvement.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
  • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
  • Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
Sonic Drive In - Management SpecialistJesup, GA08/2003 - 05/2016
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Generated reports of findings to help management with making key decisions.
  • Tracked and analyzed reports to determine needed improvements.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored social media and online sources for industry trends.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Oversaw training and onboarding process for all newly hired employees.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Allocated executive tasks and managed complex calendars and administrative functions.
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
Skills
  • Unit training management
  • Staff management or new hire training
  • Account management and updating
  • Business operations management
  • Inventory management and ordering
  • Staff hiring and management
  • Staff training and development
  • Administration management
  • Personnel training and development
  • Customer and personnel training
  • Office inventory management
  • Retail inventory management
  • General management and administration
  • Filing system management
  • Background in supervision and management
Education
06/2001Altamaha Technical CollegeJesup, GAGed: Business And Managerial Economics
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Resume Overview

Companies Worked For:

  • Captain Joe's Seafood
  • H&r Block Inc.
  • Subway
  • Sonic Drive In

School Attended

  • Altamaha Technical College

Job Titles Held:

  • Management in Training
  • Tax Preparer
  • General Manager of Operations
  • Management Specialist

Degrees

  • Ged : Business And Managerial Economics

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