Management In Training resume example with 16 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Experienced manager with over 15 years of experience in management and customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Unit training management
Staff management or new hire training
Account management and updating
Business operations management
Inventory management and ordering
Staff hiring and management
Staff training and development
Administration management
Personnel training and development
Customer and personnel training
Office inventory management
Retail inventory management
General management and administration
Filing system management
Background in supervision and management
Work History
03/2020 to Current
Management in TrainingMicciantuono & Company – Newton, MA,
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Drove operational improvements which resulted in savings and improved profit margins.
Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Maintained high-quality control standards by reviewing internal tax preparation documents for missed tax benefits.
Prepared written responses or tax return amendments to resolve state and federal notices.
Offered clients recommendations to reduce tax liabilities.
Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals.
Prepared US, multistate and international tax returns for business clients.
Completed and filed returns with tax departments at local, state and federal levels.
09/2016 to 02/2017
General Manager of OperationsBooz Allen Hamilton Inc. – Arlington (1550 Crystal Dr Suite 300) Non-Client, VA,
Designed modern employee recognition program which boosted productivity and improved morale.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Implemented policies and standard operating procedures for continuous improvement.
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
08/2003 to 05/2016
Management SpecialistSonic Drive In – City, STATE,
Assisted various departments with change by communicating new improvement plans and expectations.
Generated reports of findings to help management with making key decisions.
Tracked and analyzed reports to determine needed improvements.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Monitored social media and online sources for industry trends.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Drove operational improvements which resulted in savings and improved profit margins.
Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Oversaw training and onboarding process for all newly hired employees.
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Allocated executive tasks and managed complex calendars and administrative functions.
Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
Education
Expected in 06/2001
Ged: Business And Managerial Economics Altamaha Technical College - Jesup, GA GPA:
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