Manage and handle highly confidential information with utmost discretion Extensive experience in the healthcare sector ranging from clinical care and the financial aspects of insurance and regulatory mandates. Effective in managing cross-functional teams as it relates to the healthcare industry and its effectiveness on building relationships within organizations. Excellent communication and interpersonal skills. Effective in communicating and influencing at all levels within an organization. Detail oriented and resourceful in the completion of tasks with the ability to multi-task effectively. Demonstrated ability to function effectively as a team player and a as an individual contributor. Effective in analyzing data to achieve desired outcomes. Effective in managing employees of all levels to achieve organizational goals.
- Streamline
- Hiring
- Leadership
- Supervisory
- Teamwork
Bethlehem, PA, 01/2009 - 04/2011
- Supervised department administrative staff In conjunction with Outpatient Clinical Leadership.
- Carried out supervisory responsibilities honoring organizationās policies and applicable laws.
- Responsibilities included interviewing, hiring, and training employee planning assigning, and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving, problems, in conjunction with Program Director.
Winton, NC, 01/2011 - 01/2020
- Working with agencies to help foster life skills in conjunction with state and federal laws Pertaining to disabilities.
- Teaching coach citizens with nonviolent mental challenges, to be able to function in society.
- Skills to maintain personal or family relationships Functions in social settings Perform at work or school Learn at level expected for their age and intelligence Participate in other important activities.
- Coaching on self-advocacy Medication tracking.
- Weekly money paycheck budgeting meetings.
- Monthly meetings with contracted agencies.
- Treated clients and families with respect and dignity.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Guided clients in effective therapeutic exercises prescribed by psychologist Managed monitored psychiatric medications prescribed for client.
- Worked with agencies mental health team to help Developed goal-oriented and activity therapy groups to improve clients' level of functioning.
- Utilized free form discussion to support clients in meeting therapeutic goals.
- Documented behaviors of client to help doctors formulate assessments and developed treatment plans.
- Provided comprehensive updates to help formulate treatment plan
Prescott Valley, AZ, 03/2007 - 10/2009
- Manage multidisciplinary team of practice representatives, medical assistants and administratorās that provide patient assistance, obtain referralās and prior authorizations from insurance companies to ensure that patient billing is maximized and to streamline process of outpatient care.
- Utilizing resources to implement changes to improve organization performance.
- Worked with department Administrative Director to trained staff members to appreciate teamwork for centralized system for outpatient clinic.
- Assisted with department budget.
- Mentored staff on performances to improve quality improvement.
- Provided workflow analysis.
- Managed Unit/Department issues.
- Manage staff to oversee patient registrations and intakes, appointments, referrals etc.
- Train staff to recognize pertinent information in systems to ensure that patient billing information is complete and accurate.
- Conducted weekly staff meetings.
- Train staff in entering encounter information through CCC Responsible for reconciliation of all co-pays that are collected each business day.
- Interviewed, trained, and evaluated potential employee.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for regulations.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Increased patient satisfaction scores by 97% within 1 year.
- Developed close working relationships with front office and back office staff.
- Supervised team of 11 office personnel.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
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School Attended
- Cambridge College
- Massasoit College
- University of Massachusetts
Job Titles Held:
- Management Coordinator
- Mental Health Provider
- Practice Manager
Degrees
- Masterās Degree
- Certificate in Nutrition ā
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