management consultant resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Driven Management Consultant and Conflict Resolution Specialist who excels at facilitating dialogue, stakeholder engagement, process improvement, and mediation. Works collaboratively with contractors and government employees to ensure all parties achieve their desired outcome.

  • Mediation
  • Analytical Thinker
  • Creative Problem Solver
  • Program Management
  • Data Collection and Analysis
  • Facilitator

Earned award for managing 9 work streams. I ensured all stakeholders and leaders communicated with each other to discuss challenges and successes. Promoted to Senior Consultant after 2 years working within the company.

Volunteer with Booz Allen Hamilton to teach Girl Scouts conflict resolution skills.

07/2011 to Current
Management Consultant Gap International Springfield, PA,

Federal Emergency Management Agency (FEMA) - Senior Planner for the Nuclear and Radiological Interagency Annex.

•Coordinate with interagency partners to develop a response plan for a nuclear or radiological attack

•Manage interagency focus groups, guide them through a decision-making process, which will be incorporated into the Annex. Listen, provide feedback and direction, when the group reaches points of conflict and/or a road block.

Defense Threat Reduction Agency (DTRA) - Cooperative Threat Reduction (CTR)

•Facilitate dialogue with the team to troubleshoot challenging situations and come to resolution

•Serve as lead for knowledge management efforts for GNS

•Developed a relationship management tool to monitor stakeholder relationships (over 100 stakeholders) for the Global Nuclear Security (GNS) program; developed a communications plan for the team use with key stakeholders;

•Facilitate dialogue with the team to troubleshoot challenging situations; serve as lead for knowledge management efforts for GNS

•Lead coordinator for 9 implementation activity teams, which are the core of the Strategic Plan for CTR, focus areas include: through process improvement, performance management and developing a strategic workforce plan

•Conducted employee interviews, compiled and analyzed the results, and presented findings and recommendations to management resulting in a Conducted Strategic Workforce Planning for two branches within the Office of the Secretary of Defense – Policy and Acquisitions

oInterviewed 27 people, analyzed the results; presented findings, conclusions, and recommendations on a path forward for the client

•Developed a process map for the CTR travel process (17 stakeholders, 193 steps); utilized a crosswalk analysis tool to validate the process with the clients, which led to the development of an automated tool and improved the process for the client

Federal Emergency Management Agency (FEMA), Response Directorate, Earthquakes

•Provided readiness planning, technical assistance and project management services for the development of a 50 page document, “Earthquake Annex of the Federal Interagency Operations Plan (FIOP)”

•Coached and consulted with client Collaborated with the client and key stakeholders to conduct all-source research and analysis to develop 12 comprehensive Fact Sheets for12 seismic zones, which were utilized within the Annex

•Analyzed the results of the adjudication and made the appropriate changes to the Annex

•Provided quality assurance and oversight for all client deliverables for the Lead Earthquake Planner

02/2011 to 07/2011
Office Coordinator Arrowhead Pharmaceuticals, Inc. Madison, WI,

•Fact checked documents and undertook research for various projects within the organizations

•Compiled notes during meetings and drafted communication documents for various clients

•Updated databases and provided logistical support such as organizing meetings

•Planned travel arrangements and coordinated calendars for up to 15 staff members

•Coordinated logistics, registration, and agendas for events with up to 100 people

08/2010 to 01/2011
Office Coordinator Ascential Seattle, WA,

•Identified potential customers and drafted proposals to enhance client outreach

•Maintained company database of over 1,000 clients and performed quality checks on data

•Informed clients about the organization and specific products

•Managed the packing and shipping department

08/2007 to 04/2009
Research Assistant/Mediator Dechert Llp Boston, MA,

•Designed a research plan to identify terrorism educational programs worldwide

•Conducted research/analysis on terrorism and counterterrorism, which was included in a published paper, “Has the War on Terrorism Changed the Terrorist Threat?”

•Mediated about 20 cases in Small Claims Court

08/2008 to 11/2008
Intern/Mediator Mediation Works Inc. City, STATE,

•Assisted in the strategic development of MWI mediation services throughout the country by identifying and contacting mediators

•Collected and organized data for 150 mediation cases

•Contacted over 50 clients to collect information about their customer experience utilizing MWI’s standard survey of questions

•Completed 40 hour training to be a Certified Mediator

08/2006 to 06/2007
Paralegal Buttafuoco, Arce, And Price City, STATE,

•Assisted Senior Partner in Arbitration/Mediation, Insurance Law, Workers Compensation and Real Estate, by organizing and prioritizing cases

•Conducted legal research and drafted legal documents

•Liaison to clientele and attorneys in efforts to resolve conflicts and organize/update cases

05/2004 to 2006
Paralegeal Hahn & Howarth City, STATE,

•Assisted Senior Partner in conducting research/analysis on Case Law

•Drafted legal documents and prepared cases for trial and/or mediation

•Managed over 50 cases; served as liaison to attorneys, clients and courts

Expected in 2009 to to
Master of Arts: Conflict Resolution
University of Massachusetts - Boston, MA
Expected in 2004 to to
Bachelor of Arts: Political Science/History/Journalism
University of Delaware - Newark, DE
Expected in 2003 to to
Certificate in Public Policy: Public Policy
American University - Washington, DC

I was a part of the Washington Semester Program at AU during Spring of 2003. I took the Public Policy Program, a class in journalism, and I interned for the Corporation Counsel.

Expected in 2006 to to
Select One: Peacebuilding
American University - Washington, DC

I was a part of the Peacebuilding and Development Institute at American University during the Summer of 2006.

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Resume Overview

School Attended

  • University of Massachusetts
  • University of Delaware
  • American University
  • American University

Job Titles Held:

  • Management Consultant
  • Office Coordinator
  • Office Coordinator
  • Research Assistant/Mediator
  • Intern/Mediator
  • Paralegal
  • Paralegeal


  • Master of Arts
  • Bachelor of Arts
  • Certificate in Public Policy
  • Select One

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