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Management Consultant Resume Example

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MANAGEMENT CONSULTANT
Objective

Experience in the development and implementation of strategic, technology, and process improvement related projects in the financial industry. Main objective is to apply business performance management experience, presentation and communication skills, analytic and thought leadership abilities in a fast-paced work environment.

Summary

As a Management Consultant with Accenture, I have managed multiple financial based projects aimed at developing corporate strategy, executing client and data migrations, improving operational processes and developing / enhancing technology capabilities. I am an assertive, organized, and versatile individual with a data driven and thought leadership approach to project management, who is looking for an opportunity to work in-house with a cutting edge financial firm.


In addition to my project experience, I have a proven track record of developing and retaining strong client relationships by understanding business needs and delivering superior customer service. Over the past 7+ years, I have managed stakeholders at all organizational levels, and lead cross-functional teams in technical and business environments. I am accustomed to dealing with executive level associates for overall project status reporting and adapt rapidly to fast pace environments and complex organizations. I possess strong verbal and written communication skills with a demonstrated ability to communicate complex issues and ideas to all levels.

Core Competencies
  • Project Management Principles
  • System Development Life Cycle (SDLC)
  • Business Analysis
  • Business Process Improvement
  • Business Process Modeling
  • Change Management
  • Client data Management
  • Client Research and Training
  • Customer Relationship Management (CRM)
  • Effective Communication
  • Financial AML Regulatory Compliance
  • Operational Risk- Control and Audit Gap Analysis
  • Program Development
  • Thought Leadership
Experience
07/2010 to Current
Management Consultant ACCENTURE － New York, New York

Below are various projects ranging from core conversion to standard project management roles with premier financial institutions while with Accenture:


Mortgage Retention: Quality Control Project Manager  

Role Description: Served as an audit / risk mitigation project manager within the business controls team for a major banking institution.

  • Managed business process failures identified by line of business partners submitted to audit.
  • Met with project stakeholders to determine project background, root cause / gap analysis, and loan level / process impacts.
  • Developed standard / required documentation such as initial intake forms, milestone definition of success criteria, detailed project plans, change request documents, etc.
  • Managed the project stakeholders, project team, action items, and project schedule to accomplish deliverables.
  • Created / updated policies, procedures, control plans, FMEAs, process flows, and developed communications / training.
  • Lead / assisted in developing project plans and executive summary status reports and presented findings.
  • Provided daily / weekly updates to upper management, executive team, and project team members.

Core Conversion: Operations Implementation Project Manager 

Role Description: Served as a project manager on the Ops Implementation team supporting a major bank core conversion effort.

  • Interacted with VP / Directors of Operations and conversion testing teams on planning and supporting execution of Ops Conversion testing, defining and maintaining standardized testing tools and processes, tracking and reporting test progress and defects.
  • Managed the maintenance of test scripts in Quality Center and Change Management of test scripts.
  • Coordinated the collection of Operations requirements and test scenarios/scripts across all test phases across all functional tracks.
  • Supported vendor test involvement and coordination activities.

Marketing: Lead Management Project Manager 

Role Description: Developed a centralized repository to store small businesses lead information captured throughout the sales-funnel process via multiple sales channels for a major credit card company.

  • Represented the digital division during multiple phases, which included initial scope definition, high-level business requirements, current and future state process flows, project definition phase, and change control management throughout the project.
  • Worked with marketing team and Legal/Compliance to determine business needs for a centralized repository, which included defining, classifying, optimizing, closing, and lead fulfillment.
  • Developed cost benefit analysis of various lead management development options for executive level decisioning.
07/2006 to 07/2010
Account Management Project Manager - Assistant Vice President WELLS FARGO ADVISORS, LLC － Saint Louis, MO
  • Led team of analyst in the development and implementation of client on-boarding projects throughout project life cycle, including inventory prioritization, scope identification, requirement evaluation, functional design, testing, communication, implementation, and post implementation support.
  • Partnered with business channels, compliance department, IT and other stakeholders to identify change opportunities and develop strategic action plan.
  • Managed new account opening form projects, including major effort to restructure the client account package, which improved the client experience and reduced operational document processing by 66%.
  • Implemented changes to Operations, Front Office, and On-line System processes to increase the client document acceptance rating from under 80% to 96%.
03/2002 to 07/2006
Account Opening Operations Project Manager / Business Analyst - Officer WACHOVIA SECURITIES, LLC － Richmond, VA
  • Acted as liaison and coordinator between business units and technology to identify solutions for existing operational problems.
  • Served as a client on-boarding and non-financial client data subject matter expert on systems, training, policies/procedures, and various projects/mergers.
  • Managed project risk through comprehensive mitigation assessment and planning techniques.
  • Coordinated analysis, support, and testing efforts during quarterly system upgrade events.
Education
2006
B.S: Business Management and Administration Virginia Commonwealth University (VCU) － Richmond, VA, USA
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Resume Overview

Companies Worked For:

  • ACCENTURE
  • WELLS FARGO ADVISORS, LLC
  • WACHOVIA SECURITIES, LLC

School Attended

  • Virginia Commonwealth University (VCU)

Job Titles Held:

  • Management Consultant
  • Account Management Project Manager - Assistant Vice President
  • Account Opening Operations Project Manager / Business Analyst - Officer

Degrees

  • B.S : Business Management and Administration

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