management assistant resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Website, Portfolio, Profiles
  • www.JessicaClaire.comm
Professional Summary

Accomplished Management Assistant with 40+ years experience addressing various business office needs through an organized project management approach. Proficient in maintaining stringent inventory allocation, file and document management needs, technical issues, and timelines. Diplomatic and professional when communicating as a liaison or leader. Stellar time management and multitasking expertise.

  • 2020 received “Splendid Self-Sufficiency” nomination for Process Improvement using Trello; which lead to management of SOP, and a reduction in loss of Institutional Knowledge for our two Departments.
  • 2018-2021 Achieved three (3) complete website rebuilds through effective facilitation with a team of student office assistants.
  • Achieved increased time and document storage efficiencies by developing Department Google Calendars and Shared Folders, then onboarding faculty.
  • Designed and launched new infrastructure for space management, resulting in a 25% increase in office space for the Department faculty.
  • Collaborated with faculty in the development of PR-413, a front office project turned course design to train students in the art of Public Relations; ultimately contracting us as a client for our events.
  • Achieved an Adjunct position teaching Project Management for the Department of Media Arts through effective efforts mentioned above.
  • Project Management; planning and development
  • Administrative support; Professional and Courteous
  • Advanced problem solving
  • Strong Organizational Skills and Meticulous Attention to Detail
  • Policy and procedure modification
  • Supply Inventory Control
  • Document Coordination, Control, and Recordkeeping
  • Technical Writing
  • Schedule Management
  • Staff Development and Training
  • Regulatory & Safety Compliance
  • Quality Assurance and Attention to Detail
  • Team Management and Supervision
  • Complex Problem Solving
  • Cross-Functional Collaboration & Team Building
  • Remote Work Coordination
  • Database Maintenance
  • Meeting Coordination and Support
  • Facilities Maintenance
Work History
Management Assistant, 10/2014 to Current
LandorChicago, IL,
  • Facilitated communication between internal and external project stakeholders to keep all parties well-informed.
  • Diffused tense situations and conflicts by employing Conflict Resolution and Mediation skills.
  • Managed tasks for Department Head and Business Manager when they were unavailable.
  • Effectively supported faculty and front office team meetings, taking in-depth notes and disseminating minutes to all attendees.
  • Managed calendars for the Media and Communication Departments, along with the Department Head calendars to strategically coordinate meetings, appointments and events.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency, in addition to creating and maintaining detailed administrative processes and procedures to drive efficiency and accuracy.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Counseled departmental leaders to determine issues and deliver solutions to individualized problems and concerns.
  • Arranged events by overseeing logistics, budgets, venue selection and activity / event planning, including some associated travel and logistical arrangements.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
  • Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Writer / Publisher, 01/2013 to Current
Self Employed WriterCity, STATE,
  • Wrote and self-published four works of fiction and non-fiction as a freelance and ghost writer.
  • Worked on creative initiatives with local authors from concept to completion, including brand messaging, campaigns and creative brainstorming.
  • Conducted over 500+ hours of research on memoir and healthy food lifestyle topics to increase knowledge in subject.
  • Interviewed individuals by phone, video chat and in person to write memoir stories for a publication.
  • Wrote 2000 word assignments according to instructions for healthy living magazine.
Information Developer / Tech Writer, 11/2011 to 01/2013
Aquent StudiosCity, STATE,
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Proofread copy written by colleagues to correct spelling, punctuation and grammar.
  • Wrote and implemented technical manuals for distribution to printer facilities.
  • Organized material to research and complete writing tasks.
Bachelor of Arts: Triple Communication /Journalism And Mass Comm, Expected in 05/2010 to Boise State University - Boise, ID

honors May 2010, Creative Writing Published; Eclectic Collage Vol II

BSU Mediation Certificate; Alternative Dispute Resolution (ADR: , Expected in to Boise State University - Boise, ID

BSU Mediation Certificate; Alternative Dispute Resolution (ADR) Student Organizations / Volunteer Work Vice President of CMFO (Conflict Management Student Organization); Boise State University Mediation Internship with Ada County Court House Accolades

No Degree: Fiction Literature @ Research Conference, Expected in to Weber State University - Ogden, UT,

Fiction short-story accepted to National Undergraduate Literature Conference; Addiction User Guide accepted to the Undergraduate Research Conference; Boise State University

No Degree: Wind Energy Research, Expected in to Boise State University - Boise, ID

Recipient of (2)Annual Ted Trueblood Scholarships for Wind Energy

  • BUILD Training - in progress
  • PM Training – Tools; Execution, Control, and Change Management; Advanced Topics: in progress
  • Excel Training – Experienced user, with follow up training: Excel Productivity, Level 1; Intermediate, Level 2; Data Analysis, Level 3: in progress
  • SmartSheets – familiarity
  • Certified Small Claims Mediator, ADR (Alternative Dispute Resolution)

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Resume Overview

School Attended

  • Boise State University
  • Boise State University
  • Weber State University
  • Boise State University

Job Titles Held:

  • Management Assistant
  • Writer / Publisher
  • Information Developer / Tech Writer


  • Bachelor of Arts
  • BSU Mediation Certificate; Alternative Dispute Resolution (ADR
  • No Degree
  • No Degree

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