Strategic and creative management professional with extensive project experience ranging from concept design to business development. Detail-oriented with strong ability to effectively communicate with technology, executive, and business audiences. Talents include: analytical thinking, excellent customer service skills, project management, and negotiation skills.
Analytical & Creative Thinking
Multi-Task & Prioritize
Training & Development
Cost Benefit Analysis
Business Analysis & Development
04/2014 to 05/2016
Management AssistantEnterprise Rent A Car － Chantilly, VA
Manage a fleet of 300 vehicles on a daily basis by maintaining relationships with accounts and resolving billing issues.
Manage all major meetings with body shops, insurance agencies and dealerships.
Develop and oversee tracking methods for resolving all customer and auto body shop related issues.
Frequently employ conflict resolution tactics to maintain excellent customer service.
Conducted business analysis and evaluations of our ERAC accounts to improve business operations.
Successfully negotiate vehicle upgrades and extended rental service with clients.
Ranked top 10 MVP in the region for management performance in 2014.
Recognized as top regional performer 4 times within 6 months.
Lead management team by developing creative solutions to improve customer service and increased revenue by 20%.
Facilitate and lead training plans for all new employees.
Optimize fleet management plans for quick and efficient service and maintenance.
Brief senior management on business development, utilizing BOSS (Enterprise business account database).
02/2011 to 02/2012
Project Team LeadSmall Business Consulting － Blacksburg, VA
Analyzed client's business requirements via document and workflow analysis, workshops and interviews.
Team lead for research and communications.
Improved customer relations for Deet's Café via business analysis software, such as Microsoft Project.
Effectively identified and reconciled errors within client data to ensure accuracy of operations requirements.
Conducted cost benefit analysis and feasibility studies for client change implementation
Organized and conducted client presentations.
Presented and defended research findings for clients.
05/2011 to 07/2011
InternCentral Bank of Armenia
Forecasted the financial market and examined Armenia's monetary policy; attended weekly open door board discussions.
Analyzed and developed statistical research reports using STATA software.
Collaborated on the Balance of Payments and inflation calculations.
Conducted field research by collecting and analyzing financial data.
Bachelor's Degree: Economics and Management EIT (Entrepreneurship, Innovation, & Technology Management)Virginia Polytechnic Institute and State UniversityEconomics and Management EIT (Entrepreneurship, Innovation, & Technology Management) Dean's List Spring and Fall 2011