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Management Assistant Resume Example

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MANAGEMENT ASSISTANT
Professional Summary
Strategic and creative management professional with extensive project experience ranging from concept design to business development. Detail-oriented with strong ability to effectively communicate with technology, executive, and business audiences. Talents include: analytical thinking, excellent customer service skills, project management, and negotiation skills.
Core Qualifications
  • Project Management
  • Customer Service
  • Conflict Resolution
  • Negotiation
  • Analytical & Creative Thinking
  • Multi-Task & Prioritize
  • Microsoft Project
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Outlook
  • Training & Development
  • Cost Benefit Analysis
  • Change Management
  • Business Analysis & Development
Experience
04/2014 to 05/2016
Management AssistantEnterprise Rent A Car － Chantilly, VA
  • Manage a fleet of 300 vehicles on a daily basis by maintaining relationships with accounts and resolving billing issues.
  • Manage all major meetings with body shops, insurance agencies and dealerships.
  • Develop and oversee tracking methods for resolving all customer and auto body shop related issues. 
  • Frequently employ conflict resolution tactics to maintain excellent customer service.
  • Conducted business analysis and evaluations of our ERAC accounts to improve business operations.
  • Successfully negotiate vehicle upgrades and extended rental service with clients.
  • Ranked top 10 MVP in the region for management performance in 2014.
  • Recognized as top regional performer 4 times within 6 months.
  • Lead management team by developing creative solutions to improve customer service and increased revenue by 20%.
  • Facilitate and lead training plans for all new employees.
  • Optimize fleet management plans for quick and efficient service and maintenance.
  • Brief senior management on business development, utilizing BOSS (Enterprise business account database).
02/2011 to 02/2012
Project Team LeadSmall Business Consulting － Blacksburg, VA
  • Analyzed client's business requirements via document and workflow analysis, workshops and interviews.
  • Team lead for research and communications.
  • Improved customer relations for Deet's Café via business analysis software, such as Microsoft Project.
  • Effectively identified and reconciled errors within client data to ensure accuracy of operations requirements.
  • Conducted cost benefit analysis and feasibility studies for client change implementation
  • Organized and conducted client presentations.
  • Presented and defended research findings for clients.
05/2011 to 07/2011
InternCentral Bank of Armenia
  • Forecasted the financial market and examined Armenia's monetary policy; attended weekly open door board discussions.
  • Analyzed and developed statistical research reports using STATA software.
  • Collaborated on the Balance of Payments and inflation calculations.
  • Conducted field research by collecting and analyzing financial data.
Education
May 2012
Bachelor's Degree: Economics and Management EIT (Entrepreneurship, Innovation, & Technology Management)Virginia Polytechnic Institute and State UniversityEconomics and Management EIT (Entrepreneurship, Innovation, & Technology Management) Dean's List Spring and Fall 2011
Languages
Fluent in Armenian, English and Russian.
Skills
Account Management, Client Relations, Technology Proficient, Invoicing
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Resume Overview

Companies Worked For:

  • Enterprise Rent A Car
  • Small Business Consulting
  • Central Bank of Armenia

School Attended

  • Virginia Polytechnic Institute and State University

Job Titles Held:

  • Management Assistant
  • Project Team Lead
  • Intern

Degrees

  • Bachelor's Degree : Economics and Management EIT (Entrepreneurship, Innovation, & Technology Management)

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