Management Assistant Resume Example
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MANAGEMENT ASSISTANT
Professional Summary
Strategic and creative management professional with extensive project experience ranging from concept design to business development. Detail-oriented with strong ability to effectively communicate with technology, executive, and business audiences. Talents include: analytical thinking, excellent customer service skills, project management, and negotiation skills.
Core Qualifications
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Experience
04/2014 to 05/2016
Management AssistantMaricopa County, Arizona － Goodyear , AZ
- Manage a fleet of 300 vehicles on a daily basis by maintaining relationships with accounts and resolving billing issues.
- Manage all major meetings with body shops, insurance agencies and dealerships.
- Develop and oversee tracking methods for resolving all customer and auto body shop related issues.
- Frequently employ conflict resolution tactics to maintain excellent customer service.
- Conducted business analysis and evaluations of our ERAC accounts to improve business operations.
- Successfully negotiate vehicle upgrades and extended rental service with clients.
- Ranked top 10 MVP in the region for management performance in 2014.
- Recognized as top regional performer 4 times within 6 months.
- Lead management team by developing creative solutions to improve customer service and increased revenue by 20%.
- Facilitate and lead training plans for all new employees.
- Optimize fleet management plans for quick and efficient service and maintenance.
- Brief senior management on business development, utilizing BOSS (Enterprise business account database).
02/2011 to 02/2012
Project Team LeadCaterpillar － Booneville , MS
- Analyzed client's business requirements via document and workflow analysis, workshops and interviews.
- Team lead for research and communications.
- Improved customer relations for Deet's Café via business analysis software, such as Microsoft Project.
- Effectively identified and reconciled errors within client data to ensure accuracy of operations requirements.
- Conducted cost benefit analysis and feasibility studies for client change implementation
- Organized and conducted client presentations.
- Presented and defended research findings for clients.
05/2011 to 07/2011
InternTrc Companies, Inc.
- Forecasted the financial market and examined Armenia's monetary policy; attended weekly open door board discussions.
- Analyzed and developed statistical research reports using STATA software.
- Collaborated on the Balance of Payments and inflation calculations.
- Conducted field research by collecting and analyzing financial data.
Education
May 2012
Bachelor's Degree: Economics and Management EIT (Entrepreneurship, Innovation, & Technology Management)Virginia Polytechnic Institute and State UniversityEconomics and Management EIT (Entrepreneurship, Innovation, & Technology Management) Dean's List Spring and Fall 2011
Languages
Fluent in Armenian, English and Russian.
Skills
Account Management, Client Relations, Technology Proficient, Invoicing
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Resume Overview
School Attended
- Virginia Polytechnic Institute and State University
Job Titles Held:
- Management Assistant
- Project Team Lead
- Intern
Degrees
- Bachelor's Degree : Economics and Management EIT (Entrepreneurship, Innovation, & Technology Management)
