Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Friendly Management Assistant with commitment to excellence and more than 5 years of experience. Effective collaborator bringing excellent customer service and time management abilities. Talented in building relationships, managing records and optimizing procedures for maximum efficiency.

Skills
  • Leadership
  • Customer service
  • Responsible
  • Supervision
  • Adaptability
  • Excellent work ethic
  • Computer proficiency
Work History
03/2019 to Current Management Assistant First Realty Management | Somerville, MA,
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Explained services and products to customers in friendly and engaging way.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Drove sales and customer service while assisting guests with excellent service.
  • Executed sales and marketing initiatives to increase revenue for company.
  • Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
  • Managed multiple tasks in high-volume environment.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
07/2017 to 08/2018 Course Materials Manager Bank Of America Corporation | Syracuse, NY,
  • Upheld great standards of leadership for employees, consistently leading by example.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored over 5 employees' day-to-day activities and made plans to rectify issues resulting in customer satisfaction.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
01/2016 to 07/2017 Assistant Textbook Manager UNCP BOOKSTORE | City, STATE,
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Assisted customers by answering questions and fulfilling requests.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
06/2014 to 12/2015 Financial Services Representative State Employees Credit Union | City, STATE,
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Processed customer transactions accurately and efficiently.
  • Executed wire transfers, stop payments and account transfers.
Education
Expected in 05/2014 Bachelor Of Arts | American Indian Studies University of North Carolina At Pembroke, Pembroke, NC GPA:

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Resume Overview

School Attended

  • University of North Carolina At Pembroke

Job Titles Held:

  • Management Assistant
  • Course Materials Manager
  • Assistant Textbook Manager
  • Financial Services Representative

Degrees

  • Bachelor Of Arts

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