, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Friendly Management Assistant with commitment to excellence and more than 5 years of experience. Effective collaborator bringing excellent customer service and time management abilities. Talented in building relationships, managing records and optimizing procedures for maximum efficiency.
Skills
Leadership
Customer service
Responsible
Supervision
Adaptability
Excellent work ethic
Computer proficiency
Work History
03/2019 to CurrentManagement AssistantFirst Realty Management | Somerville, MA,
Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Explained services and products to customers in friendly and engaging way.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Drove sales and customer service while assisting guests with excellent service.
Executed sales and marketing initiatives to increase revenue for company.
Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
Managed multiple tasks in high-volume environment.
Addressed guest complaints and resolved issues to promote satisfaction.
Responded quickly to customer inquiries, answering questions and offering insight into products.
07/2017 to 08/2018Course Materials ManagerBank Of America Corporation | Syracuse, NY,
Upheld great standards of leadership for employees, consistently leading by example.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Monitored over 5 employees' day-to-day activities and made plans to rectify issues resulting in customer satisfaction.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Educated staff on strategies for handling difficult customers and challenging situations.
Assisted customers with locating and choosing merchandise in any store department.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
01/2016 to 07/2017Assistant Textbook ManagerUNCP BOOKSTORE | City, STATE,
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Assisted customers by answering questions and fulfilling requests.
Submitted reports to senior management to aid in business decision-making and planning.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
06/2014 to 12/2015Financial Services RepresentativeState Employees Credit Union | City, STATE,
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Reconciled cash drawer and resolved discrepancies.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
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