management and prgram analyst resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Well-qualified Program Analyst with extensive Excel expertise and 4 years of analytical experience. Proficient in program operations and business needs, and successful at performing both qualitative and quantitative analysis. Known for accuracy and high-quality final results. I am 60% complete with a Bachelor of Science in Information Technology: Software Development degree. I use knowledge from these courses to build analytical tools for management and supervision, which gives them needed information at a glance.

  • Management Analysis Experience
  • Program Analysis Experience
  • Budget Analysis Experience
  • Administrative Analysis Experience
  • Data Analysis Experience
  • Advanced Excel: Visual Basics for Applications (VBA) Skills
  • Advanced Excel: Functions Skills
  • Advanced Excel: DataVis – Charts and Graphs Skills
  • Advanced Excel: Power Query Skills
  • Advanced Excel: Pivot Table Skills
  • Advanced Office 365 Skills
  • Advanced Business Objects Skills
  • Advanced Visio Skills
  • Computer Skills
  • Data Management
  • Critical Thinking
  • Good Work Ethic
  • Organizational Skills
  • Team Management
  • Feasibility Studies Background
  • Risk Assessment Expertise
  • Strategic Planning Abilities
  • Conflict Resolution
  • Problem Resolution
  • Planning & Organizing
  • Friendly, Positive Attitude
  • Supervision & Leadership
  • Flexible Schedule
03/2020 to Current Management and Prgram Analyst Orange County Fire Authority | Irvine, CA,
  • Utilize proficiency in all Microsoft products, including Visual Basic for Applications (VBA) coding language to create automated spreadsheets that assist in analyzing complex data sets and metrics used to identify and correct deficiencies, manning concerns, and workload imbalances.
  • Subject Matter Expert in the use of Microsoft Excel, including complex formulas and Power Queries, that collate data from multiple programs, databases and spreadsheets used in Engineering Division and Department Level data analysis. Provide mentorship to less experienced personnel to problem solve and share program expertise in building individualized spreadsheets.
  • Proficient in building complex data queries and reports using Business Objects, Microsoft ACCESS databases and Quality Performance System (QPS) that deliver weekly, monthly and yearly metrics and analysis to Branch Management and waterfront supervision.
  • Research and analyze complex data sets related to the effectiveness and efficiency of major administrative and personnel management operations, including the ability to track overtime, engineering qualifications, telework instances, project progress/health, promotions, staffing, and planning. Brief senior management on deficiency trends, audits and surveillance findings while advising effective correction actions and progress updates.
  • Modernize, digitize and automate antiquated processes, including the development and standardization of automated Engineering Property Pass generation/tracking and telework metrics used by all Engineering divisions.
  • Develop workforce planning reports that identify best practices and benchmarks used to determine effective manning levels, workloads and resources, including an automated Staffing Interface Dashboard (SiD) that tracks employee/project overtime totals, qualifications, manning, full-time equivalent (FTE) reports and telework days, saving Branch Managers 14 supervisor hours each day in time needed to gather and analyze this data individually.
  • Utilize various programs and data gathering techniques including the Shipyard Planning Execution Tracking Tool (SPETT), Advanced Industrial Management System (AIM), Consolidated Action Tracking System (CATS), QPS, and Lessons Learned/Opportunity for Improvement databases to provide monthly analytics on program health and negative trend identification. Quick to adapt to new programs and tools to aid in these enterprises.
  • Maintain proficient knowledge of various governing instructions related to Code 246 policies, principles and work practices. Ensure revision to Code 246 internal instructions, NAVSEA guidance and Universal Industrial Process Instructions (UIPI) are communicated to waterfront personnel via yearly refresher training updates.
  • Develop analytical proposals and recommendations to Branch Management aimed at driving process improvements via the creation and issuance of Training Bulletins, Interim Guidance Memorandums and enhanced training focus areas in test failure deficiency reporting.
  • Evaluate and track daily deficiency entries in QPS to determine applicable metric assignment, responsible organizations and severity levels. Coordinate with outside organizations to adjudicate incorrectly assigned discrepancies to ensure data fidelity and accurate culpability.
  • Employ various analytical techniques and concepts to interpret the effectiveness of current metric categories for Code 246 deficiencies within corporately tracked systems. Provide recommendations for process improvements related to metric categories utilized by multiple agencies in the Command.
  • Coordinate with PSNS oversight departments to provide Engineering health assessments and ensure appropriate corrective actions for deficiencies have been implemented, tracked and effectively applied.
  • Researched and led investigations into various areas to drive improvements and devise new processes.
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
  • Performed research and analyzed content of records to make disclosure determinations.
  • Devised new and improved records management programs to organize and protect data.
  • Offered input on key decisions and strategic plans, evaluating ongoing program data.
  • Identified opportunities for productivity increases with deconstruction of analyses and reports.
  • Advised on cost analysis, fiscal allocation and budget preparation.
  • Request job order funding based on project needs to ensure adequate budgeting for project workloads.
  • Manage and allocate daily project job order funding over 250 employees.
  • Analyze and audit overtime hours to ensure project budgets are maintained.
  • Review and report telework trends to management, ensuring local policies are met and not abused.
  • Maintain knowledge of travel funding codes and ensure travel voucher requests meet allowable expenditures.
10/2020 to 03/2022 Management Assistant Sentinel Technologies Inc | Hillside, IL,
  • Managed new hire trainings and onboarding to educated employees on company policies and procedures.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Implemented effective inventory control procedures and ordered items when stock was low.
  • Communicated updates and requirements between internal team members and clients to keep parties informed of project progress.
  • Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
  • Strengthened documentation traceability, developing organizational systems for contracts, records, reports and agendas.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Handled responsibilities successfully upon Division, Operations, and Branch manager's absence.
  • Analyzed data and prepared for compilation into reports to be distributed to other key stakeholders.
  • Tracked project performance data to generate reports and keep management informed of important trends.
  • Guided administrative and professional staff through computer and software problems.
  • Leveraged communication and problem-solving abilities to alleviate ongoing issues and promote conflict resolution.
  • Compiled and produced presentations and reports as directed by leadership team.
  • Stayed abreast of relevant administrative rules and regulations to keep organization compliant.
  • Employed statistical techniques to uncover actionable insights from data.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
01/2013 to 10/2018 Telecommunications Specialist Puget Sound Naval Shipyard | City, STATE,
  • Analyzed technical manuals and diagrams to determine proper connections for data communication lines.
  • Tested circuits of malfunctioning telecommunication equipment to isolate malfunction sources.
  • Routed cables and trunk lines from entry points to specified equipment, following diagrams.
  • Installed telecommunications and computer hardware, software, programs and applications to initiate functional operation.
  • Furnished advanced technical assistance to system users, troubleshooting telecommunications and related network system hardware, software and peripherals.
  • Configured automated network services to maximize reliability.
  • Modified existing software to meet specified needs and reduce costs.
  • Provided installation, service and maintenance for broadband internet and digital telephone service.
  • Briefed customers on equipment, usage and product specification.
  • Logged service calls and closed work orders by recording issues resolved and services provided.
  • Installed, set up and repaired devices and system components.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Assisted with developing long-term strategies to accommodate future needs of telecommunications network.
  • Identified opportunities to improve use and functionality of customers systems and provided recommendations.
  • Disassembled equipment, inspecting and tested wiring to locate and repair problems.
  • Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
  • Installed network interface devices and rearranged inside wiring.
  • Evaluated information provided and worked with customers to provide best possible solutions.
  • Measured, cut, spliced and installed wires and cables.
  • Designed wiring plans for new buildings and built renovations for data and voice communications.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
  • Coordinated trunk testing with phone vendors to troubleshoot possible problems.
Education and Training
Expected in 09/2011 to to Associate in Technical Arts | Machine Shop Technology Olympic College, Bremerton, WA GPA:
Expected in to to Bachelor of Science | Information Technology Capella University, Minneapolis, MN GPA:

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Resume Overview

School Attended

  • Olympic College
  • Capella University

Job Titles Held:

  • Management and Prgram Analyst
  • Management Assistant
  • Telecommunications Specialist


  • Associate in Technical Arts
  • Bachelor of Science

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