Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Management Analyst with over 5 years of experience in working with Program Managers and the Program Administrator on analyzing trends in order to solve problems within the agency. Excellent reputation for attention to detail in creating tools to assist in resolving problems and improving customer satisfaction. I would like an opportunity to utilize my experience in analyzing data trends, problem solving, leadership skills, and detailed personality.


· Analytical skills

· Adaptability

· Critical thinking

· Leadership

· Problem Solving

· Organization and Time management

· Proficiency in using Excel and Tableau to obtain and analyze data

· Intermediate level of proficiency in using Power BI to transform and analyze data

Work History
01/2017 to Current Management Analyst IV City Of Houston, Tx | Houston, TX,
  • Evaluated current processes to develop improvement plans.
  • Collected, organized, and modeled data using Tableau, Excel, Advanced Find data, and Power BI to assess business trends.
  • Deployed performance metrics derived from raw company data to track improvements in efficiency of performance and workload.
  • Monitored implementation of Visual Management systems in ten sections throughout the Region to ensure adherence to standard work and sustainability.
  • Led Accountability and Business Review discussions to assist Program Managers in problem solving by identifying trends and modeling techniques to develop countermeasures for their section using Lean principles.
  • Presented new initiatives to Program Specialists with detailed direction to avoid miscommunication and allow for effective implementation.
  • Developed and trained Program Specialists to learn how to analyze and interpret data for their Section to effectively align with their Program Manager on strategies to improve outcomes.
  • Coached business leaders on understanding trends noted in the data, problem solving, and developing countermeasures with their teams in order to obtain the desired outcome.
  • Restructured procedures through coordination with Program Managers and Lean Coaches to create and execute projects.
10/2015 to 01/2017 Program Specialist 22Nd Century Technologies | Bellevue, WA,
  • Analyzed data and developed charts and spreadsheets in Excel to represent the status of the section relating to DCS goals and policy guidelines for timeliness.
  • Utilized data trends to drive problem solving discussions with Program Manager and supervisors.
  • Worked with Program Manager, supervisors, and specialists to increase data validity by reducing errors when entering information into the database.
  • Facilitated and participated in discussions with Program Managers and supervisors pertaining to investigation and ongoing workload equalization within the Geo region.
  • Communicated current agency policy and procedure to train and educate staff on best practice and family engagement.
  • Developed and implemented Visual Management for the Section to allow for sustainable management by establishing benchmarks and targets based on trends.
  • Documented data and completed accurate updates to case records.
09/2014 to 10/2015 Child Safety Specialist IV Department Of Child Safety | City, STATE,
  • Performed acting supervisor duties to assist the unit during supervisor absence and assisted supervisor by providing clinical supervision to staff.
  • Mentored, trained, and accompanied other Specialists on visits which are anticipated to be unusually difficult or confidential.
  • Managed a caseload that includes high profile, complex cases and follow through with ensuring safety and permanency for children.
  • Performed regular DCS Specialist duties.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
07/2011 to 09/2014 Department of Child Safety Specialist Department Of Child Safety | City, STATE,
  • Managed over 45 children and visited each child in placement monthly to ensure safety and attended Child Family Team meetings to ensure services are in place concerning their specific needs.
  • Examined and analyzed documents, case records, and associated materials.
  • Interviewed children, parents, service providers, and others to gather and assess needs and provide informational resources.
  • Developed, implemented, and monitored case plans with children and families based on the family's needs.
  • Wrote reports to the court in order to provide updates about the family and their participation in the provided services as related to their case plan.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used Microsoft Word and other software tools to create documents and other communications.
Expected in 2011 Bachelors of Arts | Psychology, Sociology Arizona State University, Tempe, Arizona GPA:

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School Attended

  • Arizona State University

Job Titles Held:

  • Management Analyst IV
  • Program Specialist
  • Child Safety Specialist IV
  • Department of Child Safety Specialist


  • Bachelors of Arts

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