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Management Analyst II Resume Example

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MANAGEMENT ANALYST II
Summary

Quality-focused Data Entry Operator offering 18 years of experience in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team-player with outstanding communication skills, patience, and flexibility in working with others.

Skills
  • Excellent communication
  • Ability to train others effectively
  • Work very well independently
  • Great listening
  • Ability to type 70 words per minute
  • Critical thinking
  • Data entry
  • Microsoft Office software
  • Organizational
  • Problem solving
  • Reporting
  • Researching
  • Teamwork
  • Files and records management
  • Records management abilities
  • Efficient time management
Experience
Management Analyst II, Company Name, August 2016-August 2019City, State
  • Charged with inputting, tracking and researching critical and non-critical incident reports from internal and external providers in proprietary database.
  • Reported on trends.
  • Compiled data for weekly reports to management.
  • Exceeded goal numbers each month
  • Set up a more efficient process for completing the incident reports.
  • Completed numerous special projects given by management.
  • Trained peers and management in incident reporting procedures.
  • Complied with all of the applicable Federal, State, and Department rules, practices, procedures and regulations including but not limited to 42CFR and HIPPA.
  • Recognized by management for providing exceptional customer service.
  • Reviewed established procedures to assess areas in need of improvement.
Medical Records Clerk , Company Name, September 2014-August 2016City, State
  • Reviewed and evaluated medical records and reports for completeness and conformity with standards; resolved deficiencies in information.
  • Indexed and filed medical records and reports
  • Prepared medical records to be archived.
  • Completed special projects given by management.
  • Complied with all of the applicable Federal, State, and Department rules, practices, procedures and regulations including but not limited to 42CFR and HIPPA.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Observed confidentiality and safeguarded all patient-related information.
  • Obtained information by contacting appropriate personnel.
  • Disseminated information to correct department, individual or outside location.
  • Consolidated diverse medical records.
  • Purged outdated files.
  • Scanned incoming documentation.
  • Pulled patient records and transferred information to appropriate parties.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Logged all requests for medical records into spreadsheets.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Provided respectful assistance to all parties, including healthcare providers, staff members and legal personnel.
  • Updated daily logs to track information movements.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Set up client charts and documented information in various company software.
  • Wrote reports, emails, memoranda, letters and releases.
Contractor Bankruptcy Department, Company Name, July 2013-July 2014City, State
  • Preformed data entry, record keeping and coding.
  • Completed numerous special projects given by management.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Utilized Excel to compile data gathered from various sources.
Senior Operations Representative, Company Name, July 1998-May 2010City, State
  • Charged solely with maintaining the files for cardholder's inquires and disputes.
  • Supported both the Customer Service and Operations departments during my tenure.
  • Preformed data entry in proprietary databases.
  • Recorded and tracked all received sales receipts from retailers.
  • Received numerous special projects and added responsibilities, including training management/peers and performing quality reviews on peers.
  • Earned a cruise to the Bahamas for perfect quality, accuracy, and production.
  • Earned reputation for good attendance and hard work.
  • Provided respectful assistance to management and peers.
Education and Training
Some College (No Degree)Biology And Liberal Studies, , Wesley College, CityState
High School DiplomaMountain View Jr./Sr. High School, , CityJune 1993
Activities

United States Coast Guard Auxiliary(2008-2014)
Flotilla Staff Officer—Communications Services
Updated the local flotilla's website, monitoring national and regional websites for news items and member training opportunities.
Assisted Public Affairs Officers as Photographer for meetings, Boating Safety events, and Public Education Classes-acting as administrator and test-checker.
Appointed as chair of the Social Committee in 2009, responsible for organizing flotilla social and fellowship events.

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Resume Overview

School Attended

  • Wesley College
  • Mountain View Jr./Sr. High School

Job Titles Held:

  • Management Analyst II
  • Medical Records Clerk
  • Contractor Bankruptcy Department
  • Senior Operations Representative

Degrees

  • Some College (No Degree)
    High School Diploma

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