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management analyst resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Administrative office professional with and excellent organizational and interpersonal skills in Office Management, Teamwork, Communication, and Customer Service. Twenty-five years of experience of sound knowledge of Human Resources procedures, payroll processes and strong customer service principles. Experience improved by a post-secondary education with Major Concentrations in Computer Applications for Business, Social Health; Public Politics and Communication. Creative and innovative thinker in seeking innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and daily operations. Self-motivated and Committed hard worker, enthusiastic in developing projects and eager to accept new challenges in a team work environment. Ability to excel in a fast-paced environment; communicate effectively at all levels; manage competing priorities; and adapt readily to new challenges.
Highlights
  • Multi-tasking
  • Professional and mature
  • Time management
  • Microsoft Office Suite
  • Adaptive team player
  • Microsoft Office proficiency
  • Human resources understanding
  • Analytical problem solving
  • Ability to prioritize
  • Employee training and development
  • Customer service-oriented
  • Payroll
Accomplishments
  • Developed annual training sessions for upper level management staff
  • Developed advanced physical filing system to handle high-volume paperwork needs for growing department.
  • Served as key contributing member to Management Services and County Leadership Teams.

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Experience
01/2014 to Current Management Analyst Department Of The Interior | Banning, CA,

Responsibilities:

 

  • Direct and manage the work of office staff; performs related work as assigned responsibilities, coordinate and manages human resource and/or payroll transactions using various systems.
  • Serve as Subject Matter Expert for questions regarding the handling of human resources transactions and support HR Labor Relations with confidential and sensitive matters as needed.
  • Identify alternatives and makes recommendations regarding such matters as organizational structure and policy and procedure modifications.

Accomplishments:

  • Implemented Payroll and HR policies resulting in consistency of retrieving and storing sensitive data and assuring compliance with company policy.
  • Improved "imputing processes" by working with the IT department to categorize divisions using distinctive check route codes resulting in quick retrieval of data for reports and analysis.
  • Developed departmental resources policy and procedure, and establish criteria for use that was implemented permanently.
  • Created script and recorded VM Msg for over 30 park locations, providing information and detail specific to each location.
  • Established and maintained forms for changing information in personnel files.  
01/2008 to 01/2014 Administrative Coordinator Ac Transit | Oakland, CA,

Performed technical administrative, organizational, budgetary, coordinative and other staff support related to a variety of County operations, have programmatic responsibility in a specific areas of payroll and HR matters, direct the work of office support staff; performs related work as assigned.

Responsibilities:

  • HR and Payroll departmental liaison ensuring proper application of job postings, promotions and payroll matters
  • Responsible maintaining accurate personnel records and files for over 300+ employee using an internal database
  • Provide administrative support to the leadership team, as needed.
  • Plan and develop on-the-job trainings for employees
  • Responsible for bi-weekly payroll for salaried/hourly employees.

Accomplishments

  • Created script and recorded VM Msg for over 30 park locations, providing information and detail specific to each location.
  • Established and maintained forms for changing information in personnel files.
  • Manually entering in over 4500 time cards annually with minimal errors or need for payroll correction.
01/1997 to 01/2008 Executive Secretary/Clerk Typist/Receptionist Washtenaw County | City, STATE,

Held several clerical/support positions within Washtenaw County Government.

Performed a variety of clerical tasks which require an understanding of departmental operations, a high degree of accuracy, and a limited amount of independent judgment.

Responsibilities:

Manage voice messaging system for Admin office phone.

Ordering Office Supplies, and Copier repairs and services Provide liaison and staff support to a variety of committees and commissions Prepares and files various documents, applications and issues permits.

Checks for accuracy and completeness of information, attaches necessary verifications and related records, and processes to other employees as necessary to determine acceptance or rejection.

Answers the telephone and assists walk-in visitors by ascertaining needs, explaining departmental policies and procedures, initiating necessary paperwork, or referring them to other staff members.

Type correspondence, reports, documents, newsletters and other material according to established procedures or specific instructions.

Accomplishments Created custom certificates, cards and passes for departmental use resulting in tracking donations to various facilities to include in annual budgets.

created standardized forms or overall departmental use organize departmental activiities to promote team building among staff.

Education
Expected in 2014 to to Bachelor of Arts | Business, Social Health; Public Politics and Communication EASTERN MICHIGAN UNIVERSTIY, Ypsilanti, Michigan GPA:
Expected in 2012 to to Associate of Science | General Studies Washtenaw Community College, Ann Arbor , MI GPA:
Expected in to to Associate of Science | , , GPA:
Technical Skills and Qualifications
MS Access, MS Excel, Microsoft Office, office, Microsoft Office 2000, Microsoft Office XP, Outlook, Outlook Express, PowerPoint, MS Word
Additional Information
  • *Available to work full-time starting January -2017 *Recognized with Certificates of Appreciation for 25 Years & 20 Years of confirmed and loyal service to County Government and Community *Recipient of the 2015 United Way Poppenger Award

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Resume Overview

School Attended

  • EASTERN MICHIGAN UNIVERSTIY
  • Washtenaw Community College

Job Titles Held:

  • Management Analyst
  • Administrative Coordinator
  • Executive Secretary/Clerk Typist/Receptionist

Degrees

  • Bachelor of Arts
  • Associate of Science
  • Associate of Science

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