management analyst resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Onsite Test Lead with experience in Insurance, IT business vertical

  • Currently Working as Management Analyst in Client location of United States
  • Exposure to Policy Admin System and claims, Billing and Document Management system applications in Personal line of business (Insurance Domain)
  • Good knowledge to Financial Budgeting, forecasting, variance, monthly billing closure reporting and invoicing in SAP Tool.
  • Good Knowledge of Customer master, Contract Master/Sales order creation, Project WBS creation and Resource assignation in SAP Tool.
  • Good Knowledge to JIRA test management tool and confluence tool.
  • Specialties – Planning and reporting, Defect Metrics, Data analyze and requirement analysis.
  • Worked as Business Analyst in application of Novell IDM for user certification of provisioning and de provisioning process,
  • Worked in multiple projects like SAP data integrity, Application Recertification, Data Migration from system to system.
  • Analytical
  • Invoicing and billing
  • SAP
  • MS Office
  • Reporting and documentation
  • Defect resolution
  • Test planning
  • Forecasting and planning
  • Requirements gathering
  • Test Management Tool Like JIRA, ALM
  • Financial reports
  • Accounts payable and receivable
  • Project coordination
Work Experience
Management Analyst, 07/2019 - Current
Department Of The Interior Colonial Beach, VA,
  • Serves as Onsite QA Lead in Insurance domain providing Oversight and management of the Project QA estimation, Test Strategy, Test Plan, Test Scenarios, Reviewing Test Cases, Test execution, Coordination of UAT support, Defect Management, Metrics & Reports on Daily basis as well as weekly basis.
  • Ensure that, all the required test infrastructure is set up / verifying the Test Setup (Access to Target application, Test Management Tools, Defect Management Tools, Configuration Management)
  • Utilizing system development methodologies and system testing methodologies like SDLC, STLC, Agile scrum to Analyze, Develop, Test, Deploy and Maintain project throughout its life cycle
  • Coordinate with Stakeholder for perform Functional testing deliverables, Non-Functional testing/Performance Testing support and QA support for build Deployment activities
  • Mentoring new resources at Onshore/ Offshore on Application life cycle development tools like JIRA to Generate Test Summary Report, Defect leakage Metrics, RCA analysis and Execution Productivity. Create use case documents based on the business requirement
  • Participate in planning sessions/Scrum meeting and ensure to raise the risk of deliverables and provide the Mitigate solution of the risk.
  • Ability to go beyond project requirements and suggest value additions that will benefit the project and organization (either Mphasis or client)- This includes creating Knowledge Management Portals, Application Understanding document and Integration flow charts
Functional Test Lead, 08/2010 - 06/2019
Infosys Ltd San Antonio, TX,
  • Requirement analysis- Analysis of the Business Requirements Document and the Functional Requirements documents to help Service Provider understand the business context of system under test and draw-up the right approach to System Testing.
  • Identification of all deliverables- This includes identifying daily deliverables to PM. Daily Test execution status, Test results, Defect updates and tracking.
  • Analyzing the requirement and documentation for Application enhancement of application up gradation and enhancement.
  • Participate User Stories workshop with business stakeholders for requirement gathering
  • Scheduled UAT show & tell demo session with UAT Business user to provide the confident and get the sign off approval without UAT effort involvement.
  • Handled the Embedded testing process for successful deliverables
  • Worked as Business analyst in AIG client for Requirement Gathering, Data analysis and Business requirement document
  • Single Point of Contact for the functional clarifications raise by the team and acts a bridge between technical team and end users
Finance Executive, 01/2006 - 08/2010
Planar Systems, Inc. Austin, TX,
  • Directly Involved in SAP Financial activities as monthly billing activities like customer master creation, contract master/Sales order creation, project code creation and resources assignation, Rate card creation, Invoicing process, ageing report, revenue analysis etc
  • Forecasting / Planning, preparing revenue forecast for different business units and gap analysis for business revenue pushers & Drainers.
  • Analyze the KPI which directly impact on project margin. Provide possible measures for cost optimization.
  • Directly Involved in operational management reports like variance analysis, Margin improvement, utilization, leave analysis, cost analysis, project profitability and expenses analysis, Margin Pushers/drainers
Education and Training
MBA: Finance, Expected in 06/2010
Bharathidasan University - TN,
Status -
  • Major in finance
Bachelor of Arts: Commerce, Expected in 05/2004
Madras University - TN,
Status -
  • Major in commerce
  • Appreciated by client and Management in December 2020 for successful delivered of Newly implemented product and started the new business program in personal line of business
  • Appreciated by Client and Management in May 2020 to deliver the project before the timeline and saving the cost of 400 hour efforts.
  • Received appreciations from the client in November 2019 for Successful deliverable of transfer of policy and claims data without any business impacts.
  • Recognized as Employee of the month in 2018 for outstanding performance and successful completion of Project.
  • Recognized as Employee of the month in 2013 for Successful completion of SAP migration Project.
  • As part of Continuous Service Improvement Group, worked on JIRA Confluence Framework for business improvement.
  • Implemented JIRA Dashboard to create the flexibility to the client for seeing the Daily execution status and Outstanding defects status without any dependencies.
Organizational and External Training
  • Successful completion of Organizational training in Agile Testing
  • Successful completion of Organizational training in Selenium training
  • Completed training in SAP ECC6.0 FICO module
  • Registered and Preparing for IIBA ECBA certification

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Resume Overview

School Attended

  • Bharathidasan University
  • Madras University

Job Titles Held:

  • Management Analyst
  • Functional Test Lead
  • Finance Executive


  • MBA
  • Bachelor of Arts

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