Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Results-oriented person adept at analyzing and improving Record and Registration outcomes and procedures. Talented program developer and director with 13 years of higher education experience.

  • Organization and Time management
  • Collaboration
  • Analytical skills
  • Compassion
  • Flexible & Adaptable
  • Data management
  • Good listening skills
  • Leadership
Work History
Management Analyst, 08/2016 - Current
Department Of Housing And Urban Development Jackson, MS,
  • Develop and maintain academic schedules in Curriculum Management including weekly audits to insure accuracy in the schedule and coding
  • Participate on the Executive Sub-Committee (ESC) for the Academic Affairs and Standards Committee (AASC) to assist in determining changes to curriculum for the college and making sure that prerequisites and courses are inclusive to students.
  • Structured procedure for AASC with the Provost so that changes in Curriculum can be rolled out monthly and provide communication of those changes to campus.
  • Create and Monitor web content while working with IT to insure accuracy of NHCC degree programs.
  • Build and maintain degrees on a weekly basis in EAB/Navigate.
  • Assistant Lead in new Schedule Builder Implementation Team with other members in the Advising and Registration Office(s)
  • Maintain testing and course prerequisites for classes while working across departments in the Academic and Student Services Areas and assist to monitor registration edits in ARSA
  • Monthly meetings with the Administrative Assistants to ensure their work is clear and concise and to assist with any trouble shooting
  • - Provide leadership as the encoder in DARS/uAchieve
  • Process and manage consortium classes and student enrollment
  • Created degree programs in AgileGrad for student degree assessment and plan creation.
  • Create degree programs in EAB/Navigate to assist students and advisors with degree planning and scheduling
  • Assist colleagues by generating ad hoc reports for program and course specific enrollment
  • Construction Technology coordinator to support the faculty and students with the technical courses based on union membership.
  • Worked across departments to create a schedule for Concurrent Enrollment and was a contact for registration management for the program
  • Build college catalog annually and update the website after changes are made in a program
  • Detailed technology skills in Access, Hobsons Connect and Retain, ISRS, ImageNow, ARSA, eServices and eTranscript.
  • Gathered and input information in Program Navigator to get new degree programs approved by the System Office
  • Clear understanding of MnState policy and Academic Affairs
Customer Service Specialist, Senior, 09/2012 - 07/2016
State Of Minnesota Altura, MN,
  • Lead the North Hennepin Community College Information Center and assist all of the office staff with interpreting data and problem solving for Student Affairs.
  • Manage rotating team of 7-15 student workers for the Admission and Outreach Office – Coordinated schedules, provided training, reviews, and discipline.
  • Ensures quality and consistent customer service to our patrons and stakeholders
  • Accurately manage a 65K budget for the Student Ambassador Program
  • Process, track, and analyze data for transfer suspensions and transfer financial holds
  • Coordinate staff schedules at the Information Center and remotely in our Center for Business and Technology
  • Maintain room reservations in EMS for department meetings and special event room coordination
  • Process all special admissions applications and review DARS reports for program eligibility
  • Review marketing material and program information
  • Experience maintaining a solid rapport with colleagues and know how to clearly outline and convey expectations
Administrative Office Specialist, Intermediate, 03/2008 - 09/2012
North Hennepin Community College City, STATE,

  • Answer incoming calls from current and prospective students as well as the general public
  • Greet and assist customers and welcome them into the school
  • Set up appointments for prospective students to meet with Admissions Representatives to learn more about our school and what we have to offer
  • Set up high school group visits of up to 100 students to the school to have Admissions Representatives give them information on why college is important
  • Manage the Student Ambassador Program to give tours of our school and handle congratulations calls to newly admitted students
  • Developed the policies and procedures manual for Student Ambassadors and front desk student workers
  • Continually update the Student Ambassador tour manual in order to reflect the most current information
  • Manage the Image Now scanning position
  • Enter prospective students into the Hobsons Connect database
  • Process both online and paper Admissions Applications
  • Manage departmental purchase orders
  • Manage the SAP process for incoming transfer students to NHCC
  • Place the appropriate holds on students in ISRS if they have a transfer suspension, financial hold or orientation hold
  • Assist Admissions Specialist with processing incoming Nursing Applications
  • Read and reply to emails sent to the Admissions or Information Center email address in a timely manner
  • Respond to any questions in the “Ask Us” database for Admissions
  • Respond to all voicemail messages promptly
  • Make sure all program sheets are up to date and ready for distribution
  • Created a “Front Line” group for representatives from each department to come together and speak about what is going on in each area in order to create transparency amongst departments.
Associate of Arts: Liberal Arts And General Studies, Expected in 05/2011
Anoka Ramsey Community College - Coon Rapids, MN,
Associate of Arts: Liberal Arts And General Studies, Expected in 05/2017
North Hennepin Community College - Brooklyn Park, MN,
Bachelor of Science: Independent Study, Expected in
Metropolitan State University - St. Paul, MN,

My degree focus is Psychology of Leadership in a Multicultural Environment. I am currently 23 credits into the degree and have 20 credits left to graduate.

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School Attended

  • Anoka Ramsey Community College
  • North Hennepin Community College
  • Metropolitan State University

Job Titles Held:

  • Management Analyst
  • Customer Service Specialist, Senior
  • Administrative Office Specialist, Intermediate


  • Associate of Arts
  • Associate of Arts
  • Bachelor of Science

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