management analyst resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Results-oriented person adept at analyzing and improving Record and Registration outcomes and procedures. Talented program developer and director with 13 years of higher education experience.
Skills
Organization and Time management
Collaboration
Analytical skills
Compassion
Flexible & Adaptable
Data management
Good listening skills
Leadership
Work History
Management Analyst, 08/2016 to Current Department Of Housing And Urban Development – Jackson, MS,
Develop and maintain academic schedules in Curriculum Management including weekly audits to insure accuracy in the schedule and coding
Participate on the Executive Sub-Committee (ESC) for the Academic Affairs and Standards Committee (AASC) to assist in determining changes to curriculum for the college and making sure that prerequisites and courses are inclusive to students.
Structured procedure for AASC with the Provost so that changes in Curriculum can be rolled out monthly and provide communication of those changes to campus.
Create and Monitor web content while working with IT to insure accuracy of NHCC degree programs.
Build and maintain degrees on a weekly basis in EAB/Navigate.
Assistant Lead in new Schedule Builder Implementation Team with other members in the Advising and Registration Office(s)
Maintain testing and course prerequisites for classes while working across departments in the Academic and Student Services Areas and assist to monitor registration edits in ARSA
Monthly meetings with the Administrative Assistants to ensure their work is clear and concise and to assist with any trouble shooting
- Provide leadership as the encoder in DARS/uAchieve
Process and manage consortium classes and student enrollment
Created degree programs in AgileGrad for student degree assessment and plan creation.
Create degree programs in EAB/Navigate to assist students and advisors with degree planning and scheduling
Assist colleagues by generating ad hoc reports for program and course specific enrollment
Construction Technology coordinator to support the faculty and students with the technical courses based on union membership.
Worked across departments to create a schedule for Concurrent Enrollment and was a contact for registration management for the program
Build college catalog annually and update the website after changes are made in a program
Detailed technology skills in Access, Hobsons Connect and Retain, ISRS, ImageNow, ARSA, eServices and eTranscript.
Gathered and input information in Program Navigator to get new degree programs approved by the System Office
Clear understanding of MnState policy and Academic Affairs
Customer Service Specialist, Senior, 09/2012 to 07/2016 State Of Minnesota – Altura, MN,
Lead the North Hennepin Community College Information Center and assist all of the office staff with interpreting data and problem solving for Student Affairs.
Manage rotating team of 7-15 student workers for the Admission and Outreach Office – Coordinated schedules, provided training, reviews, and discipline.
Ensures quality and consistent customer service to our patrons and stakeholders
Accurately manage a 65K budget for the Student Ambassador Program
Process, track, and analyze data for transfer suspensions and transfer financial holds
Coordinate staff schedules at the Information Center and remotely in our Center for Business and Technology
Maintain room reservations in EMS for department meetings and special event room coordination
Process all special admissions applications and review DARS reports for program eligibility
Review marketing material and program information
Experience maintaining a solid rapport with colleagues and know how to clearly outline and convey expectations
Administrative Office Specialist, Intermediate, 03/2008 to 09/2012 North Hennepin Community College – City, STATE,
Answer incoming calls from current and prospective students as well as the general public
Greet and assist customers and welcome them into the school
Set up appointments for prospective students to meet with Admissions Representatives to learn more about our school and what we have to offer
Set up high school group visits of up to 100 students to the school to have Admissions Representatives give them information on why college is important
Manage the Student Ambassador Program to give tours of our school and handle congratulations calls to newly admitted students
Developed the policies and procedures manual for Student Ambassadors and front desk student workers
Continually update the Student Ambassador tour manual in order to reflect the most current information
Manage the Image Now scanning position
Enter prospective students into the Hobsons Connect database
Process both online and paper Admissions Applications
Manage departmental purchase orders
Manage the SAP process for incoming transfer students to NHCC
Place the appropriate holds on students in ISRS if they have a transfer suspension, financial hold or orientation hold
Assist Admissions Specialist with processing incoming Nursing Applications
Read and reply to emails sent to the Admissions or Information Center email address in a timely manner
Respond to any questions in the “Ask Us” database for Admissions
Respond to all voicemail messages promptly
Make sure all program sheets are up to date and ready for distribution
Created a “Front Line” group for representatives from each department to come together and speak about what is going on in each area in order to create transparency amongst departments.
Education
Associate of Arts: Liberal Arts And General Studies, Expected in 05/2011 to Anoka Ramsey Community College - Coon Rapids, MN, GPA:
Associate of Arts: Liberal Arts And General Studies, Expected in 05/2017 to North Hennepin Community College - Brooklyn Park, MN, GPA:
Bachelor of Science: Independent Study, Expected in to Metropolitan State University - St. Paul, MN, GPA:
My degree focus is Psychology of Leadership in a Multicultural Environment. I am currently 23 credits into the degree and have 20 credits left to graduate.
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