Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Summary
  • Experience in supporting Enterprise reporting using the Microsoft SQL Server and Raiser's Edge Enterprise Reporting Services
  • Experience in managing mission critical database environments
  • Experience in coordinating physical changes in computer databases
  • Experience in designing, testing, monitoring, maintaining and overseeing policies and procedures to ensure the integrity and availability of the relational databases and application software like Raiser’s Edge and ResearchPoint fund raising software
  • Experience in defining, managing, and securing the data resources of the organization to ensure data integrity to all users
  • Experience in information systems, including work with data security, data dictionaries and data modeling
  • Possesses working knowledge of database file structures and design with experience in information retrieval techniques, file access methods and control
  • Experienced IT professional with an impressive blend of technical expertise and people skills
  • Possesses excellent analytical and organizational skills; including the ability to prioritize and manage multiple tasks and use logic and analysis to troubleshoot software problems with attention in accuracy and details to adhere to deadlines
  • Possesses excellent organizational skills, self-motivation, timeliness, and ability to work in a team environment
  • Eligible to work in US as a permanent resident card holder

Expected in 2010 Master of Science | Software Engineering North Dakota State University, Fargo, ND GPA:
Expected in 2002 Master of Science | Computer Science Institute of Science & Technology (IST), Dhaka, GPA:
Expected in 2000 | Computer Science Institute of Science & Technology (IST), Dhaka, GPA:
Professional Experience
07/2014 to Current Management Analyst Department Of Housing And Urban Development | Buffalo, NY,
  • Responsible to provide solutions to meet the technology needs of the Office of Alumni Foundation; to maintain and manage Raiser's Edge, NetCommunity and other technology utilized by the department; to meet the data and reporting needs of the development and alumni relations program; to manage and direct the day-to-day technology needs of the department
  • Design and generate reports and queries; analyze, identify and correct integrity problems; and make recommendations to continually improve and maximize database utilization
  • Prioritize database projects and improvements in cooperation with end users to adhere to the deadline in an efficient manner
  • Analyze, develop, document, implement, review, update and maintain database procedures and coordinate data entry ensuring database integrity
  • Work as an effective communicator with Alumni Foundation staff and university communities to ensure that the data and information needs are met with the ability to work independently
  • Responsible for controlling, assigning, monitoring and maintaining roles and security access rights for all end users, ensuring database integrity and confidentiality to various areas of the database
  • Installs new database software and database software upgrades to ensure needed modifications and/or enhancements are addressed to provide for total integration with in-house systems
  • Work with a variety of staff members to facilitate projects, see them to completion, implement best practices and standardize the adoption of the database across the organization
  • Assists in the selection of hardware and software technology to ensure cost-effective purchasing
  • Achievements: Assistance in installing the new software, selection of the vendors to upgrade the database information to ensure cost-effective purchasing and presentation on monthly major gift officer report were praised by the peers
2012 to 06/2012 Director of Information Systems and Data Entry University Of Kansas | Lawrence, KS,
  • Was responsible for the accurate and timely recording and processing of all gifts and pledges received by the Alumni Foundation
  • Was accountable for organizing and managing the collection, maintenance, storage, and retrieval of all related documents, data gift entries including matching gifts, on-line giving, and processing credit cards
  • Entered all gifts properly into the Raiser’s Edge system to include campaigns, funds, and appeals. The receipt of all gifts, entered all pledges and sent out reminders properly; followed policies and procedures related to gift acknowledgement and gift acceptance
  • Analyzed, resolved and maintained integrity of the data stored in the Alumni Foundation database ensuring accuracy of the database
  • Created, compiled, and analyzed queries and reports on constituent data used by the Alumni Foundation staff and the University Administration to support the mission of MSUM
  • Achievement: Achieved employee of the month award among 300 employees as a recognition of my performance
04/2011 to 07/2011 Senior Geographic Associate Feed The Children | Atlanta, GA,
    Used source materials to create, update, and modify digital mapping databases maintaining compliance with database specifications and project requirements
  • Created and ran daily reports on the performance of all SVG file creators and Quality Controllers
  • Achievement: Promoted to work as a mentor for my peers at the very beginning of my employment
08/2009 to 2011 Graduate Research Assistant NDSU, Department Of Transportation And Logistics | City, STATE,
  • Conducted transportation related research working under the observation of a mentor and an advisor
  • Created reports on public transportation projects by meeting with the mentor on regular basis in the form of verbal presentation and written description
  • Design, develop and conducted survey on Fargo Metro Area Transit
  • Achievements: Paper written on challenges of University North Dakota public transit system and Russian transportation security systems were praised by the mentors and peers

11/2000 to 10/2006 Database Administrator Lakhsma Ltd. | City, STATE,
  • Installed, patched and upgraded SQL server; backed up, restored and migrated database; ensured database integrity and data integrity
  • Reviewed workflows and database procedures to make recommendations to the company staff regarding how to best store information
  • The position required working with other systems analysts and/or at times requires leading in managing relationships with marketing customers in a consulting role
  • Ensured all assigned problems and change tickets were resolved timely, worked with consulting vendor and other development teams to resolve problems
  • Designed, developed and created reports by MS SQL Server Reporting Services to represent the business and human resource data most effectively
  • Provided appropriate business requirement and technical documentation, maintained system integrity
  • Achievement: Promoted from junior database administrator to the database administrator within six months of service
Computer Skills

RDBMS: MS SQL Server, MS Access

Fund Raising Software: Raiser's Edge 7.1, Raiser's Edge 7.92

Others: MS Word, MS Excel, CSV files, Crystal Reports, Minitab, SAS, HTML, XML, Photoshop, Dreamweaver, Adobe Flash, MS Publisher, MS Project, MS Visio, ArcScripts, Visual Basic, Java, Python, ArcGIS 9.1, Inkscape, Survey Monkey

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School Attended

  • North Dakota State University
  • Institute of Science & Technology (IST)
  • Institute of Science & Technology (IST)

Job Titles Held:

  • Management Analyst
  • Director of Information Systems and Data Entry
  • Senior Geographic Associate
  • Graduate Research Assistant
  • Database Administrator


  • Master of Science
  • Master of Science

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