Management Analyst Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Capable Management Analyst with proven history of enhancing operations. Proficient in best practices, leadership strategies and employee motivation to boost productivity and job performance. Well-coordinated in addressing problems, investigating root causes and implementing successful resolutions.

  • Worked with Military, Contractors, and Government Agencie
  • Active Government SECRET Security Clearance
  • Excellent verbal communication and Writing skills
  • Extremely well organized and able to meet deadlines
  • Proficient in MS Office Suite
  • Expert in the Billing Information Processing System (BIPS)
  • Completed Training on the Configuration Accounting Information Retrieval System (CAIRS)
Work History
10/2017 to Current
Management Analyst Indian Health Service Boston, MA,
  • Operating in a lead Billing Analyst role by guiding and directing the monthly flow of the Billing Information Processing System (BIPS) processing, troubleshooting system issues, and manage vendor and BCO data. Manage all output products and check for quality assurance
  • Coordinate with Base Communications Office (BCO) staff at all locations to obtain, populate, and validate all additions, moves, and changes to inventory associate with or in support of BCO billing services within BIPS
  • Prepares billing data for over 20 different bases monthly. Providing timely and reliable technical advice and assistance to internal and external customers and vendors in reference to financial and billing concerns. Advice is given, based on good knowledge of proper applications of COMNAVIDFOR M-2066.1. Ongoing and continued assistance in the development of the BIPS database
  • Manage and balance workloads, set priorities and ensuring deadlines are met. Reviews work to ensure acceptable standards, and coordinating work related matters with personnel at the Departmental level
  • Provide training to new analysts on the billing process and other aspects of the division
  • Liaisons with vendors in order to resolve discrepancies concerning billing/Accounts Payable/Receivables, preparing reports and making recommendations for resolving order and billing concerns
01/2013 to 01/2017
Logs and Record Tech City Of Mckinney Mckinney, TX,
  • Oversaw, supervised and delegated day-to-day operations with the Logs and Records work center as well as emphasized professional training and personal well-being of each clerk
  • Performed a variety of clerical, administrative, and managerial duties including answering telephone inquiries, taking messages, and transferring calls to appropriate individuals with a high level of accuracy
  • Responsible for the management of aircraft logbooks, Aeronautical Equipment Service Records and Aircraft Discrepancy Books in support of Fleet Carrier Landing Practice and Carrier Qualifications
  • Provides Maintenance Control with up-to-date aircraft maintenance reports, periodic inspections cycles and component replacement reports required to provide safe and airworthy aircraft. Informs management of any issues and complaints to ensure resolution and compliance with all Navy policies and procedures
01/2009 to 01/2013
Administration Departmental Leading Petty Officer USS Carl Vinson City, STATE,
  • Advice management issues and complaints to ensure resolution comply with administration procedures. Supervised the work administrative functions, work flow, and daily procedures to ensure that customer service, deadlines, and proper procedures, were provided while troubleshooting any errors or problems that may have occurred
  • Trained or instruct subordinates in daily job duties or company policies -Streamlined office procedure and personally screened processes and tracked more than 1,000 items of correspondence with 100% accuracy and accountability which reduced correspondence routing time by 2 ½ days
  • Coordinated and processed training requirements for 243 personnel 1,100 formal training hours, which effected a 33% improvement to the department’s training readiness
  • Identified subordinates through recommendations and award writing resulting in a Junior Sailor of the Quarter
  • Created a database tracker for scheduled training, uniform inspection and personnel qualification saving hundreds of man hours in administrative work
  • Led two Navy-wide HURREX drills for 17 departments, which resulted in 100% accountability for over 2,800 assigned Sailors and their departments
01/2005 to 01/2009
Library Technician Fleet Logistics Support Squadron FOUR ZERO City, STATE,
  • Perform materials circulation functions including checkout, checking, and renewal
  • Effectively respond to telephone and in-person inquiries
  • Acknowledge complaints and problems and resolve them within areas of authority
  • Provide instruction to patrons by explaining and demonstrating the proper use of equipment, library automation system and online resources
  • Operate and maintain a variety of library and office equipment
  • Create and maintain patron database files, exercising discretion and making decisions
  • Assign subject headings, call numbers and categories to all formats of library materials
  • Plan, organize, promote and implement programs, displays, and other activities at the Library and in the community
Expected in 06/1989
High School Diploma:
Brentwood High School - Brentwood, NY
Expected in
No Degree: Business Administration And Management
University of Phoenix - Tempe, AZ

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Resume Overview

School Attended
  • Brentwood High School
  • University of Phoenix
Job Titles Held:
  • Management Analyst
  • Logs and Record Tech
  • Administration Departmental Leading Petty Officer
  • Library Technician
  • High School Diploma
  • No Degree

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