Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes. Senior Program Analyst versed in on-going program evaluations in security planning operations. Eager for new professional challenges. Highly effective, reviewing and validating data, conducting complex reviews and assessing program operations in Safeguarding Security, Planning and Analysis. Experience in Facilities Management; Human Resources; Security concepts; Level III Contracting Officer Representative within the Federal Government. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of acquisition mangement; budgetary; support services; logistical business. Recognized for inspiring management team members to excel and encouraging creative work environments.

  • Security Planning Operations
  • Executive Officer
  • Program Review and Evaluations
  • Strategic Planning
  • Operational Improvement
  • Data Analysis
  • Contracting policies and regulations
  • Level III Contracting Officer Representative certification
  • Operations Division Supervisor/ Task Force
  • Risk Management
  • Training and Development
  • Schedule Management
  • Incident reporting
  • Attend High Level Senior Briefing
  • Security resource allocation budget
Work History
Management Analyst, 08/2010 to Current
Noblis, Inc., ,
  • Contributed to team results in fast-paced emergency management environments
  • Assist Field Security Division Director in all functional areas to ensure safeguarding of all security planning. Serve as Point of Contact (POC) to coordinate with each Branch Chief to include, Physical Security, Security Technology, Integration and Analytics Branch (STIAB); Disaster Security Branch and support National Response Coordination Center (NRCC). Serve as Security Manager at national level coordination center for FEMA's disaster response operations
  • Serve as Contracting Officer Representative (COR) Level III for over 1 million dollars of Level II Armed Security Guards for Presidentially declared disasters
  • Drove operational improvements which resulted in cost avoidance
  • Resolved disputes with Federal Protective Service (FPS) and reviewed and approved payments
  • Developed Statement of Work (SOW), Market Research, Independent Government Cost Estimates (IGCE); Initiated funding documents
  • Maintained relationships with suppliers for over 40 years. Submit complete Acquisition package for award of various security; service contracts
  • Tracked and analyzed reports to determine where improvements in business could be made. Lead in Program Evaluation Reviews to include financial data and to forecast future funding requirements for well being of enterprise wide security programs.
  • Contribute to team results in fast-paced contracts in emergency management environments
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security control measures. Issuance of badges, fingerprinting as it pertains with HSPD-12 policies and procedures
  • Assisted coworkers and staff members with special tasks on daily basis
  • Liaised between clients and vendors and maintained effective lines of communication
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation
  • Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to maintain human resources files
  • Review documentation between FEMA Headquarters, Regional Offices, Disaster Field Security to maintain visibility and knowledge of all activities, problems, issues/concerns/resolution and to corresponds with Security Managers, Security Trainees, to communicate and provide analytical results. Site Visits to meet with Federal Coordinating Officer, Chief of Staff (COS), Public Assistance (PA), Internal Assistance (IA), External Affairs (EA), Operations Chief, Security Managers.
Support Services Building Management Specialist, 08/2000 to 08/2010
Noblis, Inc., ,
  • Served as the Deputy to Support Services and Facilities Management Division Director
  • Lead building managers, IT personnel, project managers, help desk and conference call center personnel to engaged end-users and answered questions via email, phone live chat forums to ensure that all requirements were met prior to meeting/training/conference timeline
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
  • Instructed team members as necessary on oversight of systems to improve building energy and water efficiency to maintain indoor air quality with the building lessor
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Interacted with internal/external customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders
  • Logged Freedom of Information Act (FOIA) requests and verified eligibility of documents for release to requestors
  • Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity
  • Identified areas of weakness and recommended or implemented process improvements as it pertains to building structures, permanent interior/exterior, furniture, equipment to include maintenance, repair and cleaning of building
  • Provided guidance and oversight to the Logistic specialist on Integrated Logistics system for processes improvement operations and managing work orders
  • Supervisored and guided existing and newly on-boarded employees on procurement ordering for the agency and disposition of federal property; responded quickly to questions, which imporved understanding of jub responsibilities
  • Analyzed building control, HVAC, Water, Fire and smoke alarm equipment system performance with building lessor. Performed Preventative Maintenance on HVAC; Fire Alarm System; Uninterruptable Power Supply (UPS), water distribution and fire alarm/smoke detectors
  • Oversaw budgetary requirements, controlled expenses reported to Senior Level Management
  • Responded to building emergencies and managed repairs.
  • Fleet Vehicle Manager to all FEMA Regions, ensure oversight of spending on the fleet credit card. Produced detailed and relevant reports to Senior Mangers on any discrepancies
  • Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
  • Planned and scheduled general maintenance, major repairs, and remodeling projects.
  • Performed regular inspections of facility and documented all inspection information in reports, worked closely with the building lessor and various issues inspected grounds and facilities to identify necessary repairs.
  • Managed building automation system and computerized maintenance management systems to ensure that tracking and updated information to the specific building manager(s) and lessor (Donohoe) are addressed in a timely resolution
  • Prepared specifications, solicited bids and approved subcontracts for building services.or opim
Management Analyst, 10/1998 to 08/1999
Bcfs, ,
  • Oct 1998 - Mar 1999 - Detailed - Washington Headquarters Services Administrative Support Office Boards, commission and Task Forces - Pentagon, Washington DC
  • Evaulated current processes to develop imporvement plans
  • Researched, compiled and prepared statistics for periodic and or one time reports dealing with all asapects of WHS support to temporary Defense Boards, Commissions, and Task Force
  • Served as the coordinting officer and primary point of contact between numberous Office of the Secretary of Defense (OSD) activities and the Defense Finance and Accounting Service (DFAS/FSAPE) in Pensacola, Fl to facilitiate the conversion of over 3,0000 pay accounts from PC base Time and Attendance system to the new DCPS On-Line Input System
  • Identified and established primary point of contact at eact activity within the user community; developed timelines and suspense and tracking systems
  • Apr - Jun, 1999 - Special Assignment Workforce Development
  • Served as Senior Level Employee Developemnt specialist, implemented operational program policy and procedureal guidance
  • Provided vendor with payment for training utilizing Government IMPAC Card
  • Developed and monitored reporting system(s) affecting Executive Level SES program
  • Restructured procedures by to create and execute projects pertaining to contracts; facilities; human resources; logistics; property etc
Support Services Specialist, 07/1979 to 10/1998
DOD, Space And Naval Warfare Systems Command, ,
  • Served as the Senior Level Manager
  • Assisted various departments with change by communicating new improvement plans and expectations
  • Coordinated all aspects of employee onboarding for operational and support staff, including training and familiarization with safety protocols
  • Assessed building design and accessibility to inform others of updates to existing infrastructure while maintaining ADA compliance
  • Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation
  • Oversaw vehicle fleet maintenance and coordinated upkeep and service schedules with regularity and consistency
  • Participated in strategic planning through evaluation of needs and support of steps necessary for completion
  • Coordinated leasing, contracts with other companies and facility maintenance budgets to provide for seamless building operations
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
  • Integrated logistic systems into FEMA's processes to improve operations and manage work orders and price changes
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using FEMA's Integrated Financial management system software
Operations Division Supervisor DR-4652-NM, 11/2022 to 03/2023
Company NameCity, State,

Currently Deployed to DR-4652-NM, Presidentially Declared Disaster, as the Operations Division Supervisor/Task Force Lead (OPTFL).

Work within the environment out in the field as ensure program personnel to include individual Assistance (IA), Public Assistance (PA), Hazard-Mitigation (Haz-Mit), and Disaster Survivor Assistance Teams (DSAT). Coordinate with the Local/State/Tribal Emergency Manager. Direct initial movement of teams to the most damaged areas first in consultation and collaboration with the Local Emergency Manager, and the State Counterpart i.e., Commissioners, City Managers, State and Local officials.

Attend Command and General Staff Meeting, Volunteer Agency Liaisons, provide status updates of concerns/issues within the affected Counties. Work in consultation with Public Assistance Task force Leader to provide subject matter experts and answer questions. As Operations Division supervisor safe-guard against transmitting out dated information, or inaccurate information, [protect FOIA information related to public assistance program to local political entities. Coordinate with Security managers to ensure that security measures are in place at Disaster Relief Centers (DRC); Mobile Relief Centers (MDRC); Joint Field Office (JFO), coordinate with Regional Security Manager in all aspects of security and security related policies and procedures.

Plan and carry out full range of security administration and assignment, handle and coordinate with the Field Security Division Director any deviations from the established process, procedures and policies

Resolve problems that arise in accordance with FEMA Agency or local standard, ensure training, experience of established practices or security measures/controls are within Agency polices and procedures are followed

High School Diploma: , Expected in 06/1973
Central Senor Hight School - Seat Pleasant MD,
Bachelor of Science: Acquistion Management Contracting, Expected in 12/2013
Strayer University - Alexandria, VA,

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School Attended

  • Central Senor Hight School
  • Strayer University

Job Titles Held:

  • Management Analyst
  • Support Services Building Management Specialist
  • Management Analyst
  • Support Services Specialist
  • Operations Division Supervisor DR-4652-NM


  • High School Diploma
  • Bachelor of Science

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