Management Analyst Resume Example
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MANAGEMENT ANALYST
Professional Summary
Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes. Senior Management Analyst and outstanding performer in Facilities Building Management; Human Resources; Security and Level III Contracting Officer Representative within the Federal Government. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of acquisition mangement; budgetary; support services; logistical business. Recognized for inspiring management team members to excel and encouraging creative work environments.
Skills
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Work History
- Management Analyst
- Noblis, Inc.
- Annapolis , MD
- August 2010 to Current
- Contributed to team results in fast-paced emergency management environments
- Serve as the Contracting Officer Representative (COR) Level III for over 1 million dollars of Level II Armed Security Guards for Presidentially declared disasters
- Drove operational improvements which resulted in cost avoidance
- Resolved disputes with Federal Protective Service (FPS) and reviewed and approved payments
- Drafted favorable and timely contracts for services to include Data Facts Inc., Colonial Parking; Richo copier service; UPS Inc
- Maintained relationships with suppliers for over 40 years
- Tracked and analyzed reports to determine where improvements in business could be made
- Contributed to team results in fast-paced contracts in emergency management environments
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Assisted coworkers and staff members with special tasks on daily basis
- Liaised between clients and vendors and maintained effective lines of communication
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation
- Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Support Services Building Management Specialist
- Noblis, Inc.
- Atlantic City Int. Airport , NJ
- August 2000 to August 2010
- Served as the Deputy to Support Services and Facilities Management Division Director
- Lead building managers, IT personnel, project managers, help desk and conference call center personnel to engaged end-users and answered questions via email, phone live chat forums to ensure that all requirements were met prior to meeting/training/conference timeline
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
- Instructed team members as necessary on oversight of systems to improve building energy and water efficiency to maintain indoor air quality with the building lessor
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Interacted with internal/external customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders
- Logged Freedom of Information Act (FOIA) requests and verified eligibility of documents for release to requestors
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity
- Identified areas of weakness and recommended or implemented process improvements as it pertains to building structures, permanent interior/exterior, furniture, equipment to include maintenance, repair and cleaning of building
- Provided guidance and oversight to the Logistic specialist on Integrated Logistics system for processes improvement operations and managing work orders
- Supervisored and guided existing and newly on-boarded employees on procurement ordering for the agency and disposition of federal property; responded quickly to questions, which imporved understanding of jub responsibilities
- Analyzed building control, HVAC, Water, Fire and smoke alarm equipment system performance with building lessor. Performed Preventative Maintenance on HVAC; Fire Alarm System; Uninterruptable Power Supply (UPS), water distribution and fire alarm/smoke detectors
- Oversaw budgetary requirements, controlled expenses reported to Senior Level Management
- Responded to building emergencies and managed repairs.
- Fleet Vehicle Manager to all FEMA Regions, ensure oversight of spending on the fleet credit card. Produced detailed and relevant reports to Senior Mangers on any discrepancies
- Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
- Planned and scheduled general maintenance, major repairs, and remodeling projects.
- Performed regular inspections of facility and documented all inspection information in reports, worked closely with the building lessor and various issues inspected grounds and facilities to identify necessary repairs.
- Managed building automation system and computerized maintenance management systems to ensure that tracking and updated information to the specific building manager(s) and lessor (Donohoe) are addressed in a timely resolution
- Prepared specifications, solicited bids and approved subcontracts for building services.or opim
- Management Analyst
- Bcfs
- Phoenix , AZ
- October 1998 to August 1999
- Oct 1998 - Mar 1999 - Detailed - Washington Headquarters Services Administrative Support Office Boards, commission and Task Forces - Pentagon, Washington DC
- Evaulated current processes to develop imporvement plans
- Researched, compiled and prepared statistics for periodic and or one time reports dealing with all asapects of WHS support to temporary Defense Boards, Commissions, and Task Force
- Served as the coordinting officer and primary point of contact between numberous Office of the Secretary of Defense (OSD) activities and the Defense Finance and Accounting Service (DFAS/FSAPE) in Pensacola, Fl to facilitiate the conversion of over 3,0000 pay accounts from PC base Time and Attendance system to the new DCPS On-Line Input System
- Identified and established primary point of contact at eact activity within the user community; developed timelines and suspense and tracking systems
- Apr - Jun, 1999 - Special Assignment Workforce Development
- Served as Senior Level Employee Developemnt specialist, implemented operational program policy and procedureal guidance
- Provided vendor with payment for training utilizing Government IMPAC Card
- Developed and monitored reporting system(s) affecting Executive Level SES program
- Restructured procedures by to create and execute projects pertaining to contracts; facilities; human resources; logistics; property etc
- Support Services Specialist
- DOD, Space And Naval Warfare Systems Command
- City , STATE
- July 1979 to October 1998
- Served as the Senior Level Manager
- Assisted various departments with change by communicating new improvement plans and expectations
- Coordinated all aspects of employee onboarding for operational and support staff, including training and familiarization with safety protocols
- Assessed building design and accessibility to inform others of updates to existing infrastructure while maintaining ADA compliance
- Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation
- Oversaw vehicle fleet maintenance and coordinated upkeep and service schedules with regularity and consistency
- Participated in strategic planning through evaluation of needs and support of steps necessary for completion
- Coordinated leasing, contracts with other companies and facility maintenance budgets to provide for seamless building operations
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
- Integrated logistic systems into FEMA's processes to improve operations and manage work orders and price changes
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using FEMA's Integrated Financial management system software
Education
- High School Diploma
- Central Senor Hight School
- City
- June 1973
- Bachelor of Science - Acquistion Management Contracting
- Strayer University
- City
- December 2013
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Resume Overview
School Attended
- Central Senor Hight School
- Strayer University
Job Titles Held:
- Management Analyst
- Support Services Building Management Specialist
- Support Services Specialist
Degrees
- High School Diploma
Bachelor of Science - Acquistion Management Contracting
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