I am seeking to bring to your organization honesty, dedication, responsibility and good work ethics, combined with a desire to utilize my skills, obtained through working experience over the years to achieve the highest possible customer satisfaction.
Highly enthusiastic customer service professional with 17 years client interface experience.
Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.
Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.
Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
Personable and responsible Cashier with 17 years in retail and customer service. Solid team player with upbeat, positive attitude.
Results-driven Retail Manager with proven ability to establish rapport with clients.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Retail Manager with extensive knowledge of the fashion and cosmetic industries. Energetic, outgoing and driven to reach company goals.
Skills and Accomplishments
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Interacted with 35+ affiliate stations in the greater Accra and other regions , ensuring reliable and high-speed delivery to residential and small-business customers.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Consistently generated additional revenue through skilled sales techniques.
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Strong organizational skills
Active listening skill
Energetic work attitud
Adaptive team player
Relevant Professional Experience
Blossom Solutions, Inc.Ellicott City, MDManagement Analyst09/2017 to Current
Managed team of 8 of professionals.
Reduced and controlled expenses by cutting down cost.
Developed department's first incentive performance plan which motivated staff and resulted in a 23% increase in sales.
Surpassed revenue goals in four consecutive quarters. Served as mentor to junior team members.
Built financial model for new business unit
Defined strategy and business plan for [Africa].
Executed integrated advertising campaign across multiple media channels.
Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
PGM Agro ServicesKumasi, Ashanti Region/GhanaMarketing Manager Ghana01/2015 to 09/2016
developing, inspiring and motivating the retail team to provide quality
service. Consistently exceeded customer expectation and achieved the
local competitor offerings and trading patterns and make counter product
and service propositions to minimize their impact on sales and services.
competition and exploit weakness to grow business.
and brief team to ensure they are fully abreast with the company's
Weekly and monthly review meeting with cocoa business
managers and Agricultural officers.
the different customer segments and approaches that appeal to such customers
and coach the team to offer the appropriate product, service and preposition
Vodafone GhanaAccra, Greater Accra RegionRetail Store Manager/Achimota01/2010 to 03/2014
Processed an average of 120 transactions each day in a timely
Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Kept the showroom clean and maintained neat, orderly product displays.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Kept current on market and product trends to effectively answer customer questions
Communicated information to customers about product quality, value and style.
Offered direction and gave constructive feedback to motivate team members.
Ghana Telecom CompanyAccra, Greater Accra RegionPrincipal Finance Officer12/1997 to 12/2009
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Monthly reports on sales trend for management decision making.
Monitoring of sales figures on daily basis and maintaining standards.
Availability of stocks at all times.
Organized weekly sales reports for the sales department to track product success.
Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints.
Compiled weekly monetary reports and records for store managers. Maintained adequate cash supply in cash drawers in multiple checkout stations.
Replenished merchandise shelves with items from the stockroom.
Handled all bank transaction
Prepare monthly reports and reports directly to the regional Accountant
Education and Training
Bachelor of Science:Business Administration Marketing Option2008Pentecost University College, Accra, Accra, Ghana
Major[s] Marketing Course on Customer Satisfaction in the Communication industry Graduated with Second Class Honors[Lower Division]
*Customer Care, Ghana Telecom Training Center, November, 2004 *Customer Care, Partners in Management Development, Accra, July, 2001 *Customer Handling, Partners in Management Development, Accra, January, 2000