management advisor fractional chief operating officer resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
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Professional Summary

Highly motivated and positive individual with great organizational and communication skills. Effective strategic planner and collaborator who utilizes strong relationship building and communication skills to execute projects and exceed goals. Excels in identifying new business opportunities, strong business acumen and attention to details. Experienced traveler with advanced cultural intelligence and sensitivity; enthusiastic learner.

  • Strong Communication and Interpersonal Skills
  • Attention to Detail
  • Excellent Written and Verbal Communication
  • Engaging with Diverse Customers
  • Personnel development
  • Program oversight
  • Business Development
  • Change Management
Work History
Management Advisor – Fractional Chief Operating Officer, 08/2021 - Current
Firstservice Residential San Antonio, TX,
  • Increased leadership and strategic vision building infrastructure through design of systems and procedures standardizing firm’s operations, resulting in 30%-62% annual growth.
  • Refined organizational structure to consolidate, streamline and delineate necessary functions.
  • Deploy risk assessment, system trackers and gap analysis to assess firm’s operations and infrastructure.
  • Create effective measurement tools to leverage efficiency and effectiveness of internal and external procedures.
  • Oversee all aspects of staffing, including drafting job descriptions and KPIs for existing positions while assessing efficiency of current business functions.
  • Forge strategic and authentic partnerships with clients, and vendors.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Executive Administrator, 01/2017 - 01/2021
Providence Health & Services West Hills, CA,
  • Manage day-to-day, quarterly and annual activities of a 501(C)(3) organization.
  • Updated and maintained membership database on consistent basis.
  • Worked closely with organizational leadership and board of directors to strategically affect operational direction.
  • Facilitate monthly virtual support groups to address member and community social isolation related to COVID-19.
  • Automate processes resulting in cost savings and an increase of 24% in merchandise sales.
  • Plan organization’s annual international conferences, including first virtual symposium, comprising over 100 workshops and 250 attendees
  • Negotiated new annual contracts and service agreements with vendors to achieve prime pricing and reducing costs by 18%.
  • Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
  • Represented company at conferences and seminars to increase organizations outreach program.
Executive Director, 01/2014 - 01/2017
Andragogy Research Institute, ARI City, STATE,
  • Established community programs designed to foster individual leadership using the Oneness Model.
  • Guided consultations with parents of special needs learners regarding education and advocacy and access to resources and tools.
  • Facilitated Individualized Education Plan and mediation meetings between families and school administrators to ensure positive child-focused outcomes.
  • Spearheaded Parent Café’s annual symposium and other educational festivals and workshops to provide special education resources to families and educators.
  • Increased parental involvement by 15% through workshop initiatives connecting administrators, faculty and parents in Miami Dade County Public Schools.
  • Provided documentation of processes to comply with regulations and company policies.
Professional Legal Administrator, 01/2007 - 01/2014
Richards And Associates, P.A City, STATE,
  • Supervised daily operations of multi-million dollar law firm operation.
  • Optimized systems and operations expansion into U.S market by foreign investors.
  • Managed Human Resources department overseeing 62 local and global employees.
  • Recruited, hired and onboarded personnel, working to establish key internal functions and outline job descriptions with KPI's.
  • Oversaw global affiliates and vendor relations in Latin America, Asia and Europe.
  • Developed and implemented high-quality work environment resulting in 12% decrease in employee turnover.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Managed administrative logistics of events planning, event booking and event promotions.
Ph.D.: Psychology, Consciousness, Spirituality and Integrated Health, Expected in 08/2021
Saybrook University - Pasadena, CA,
Status -

Developed the O-Model a value framework based on the premise that authentic individuals define an ideal self that they strive to realize. This ideal includes an articulation of what matters in life and the values that the individual is committed to preserving and enhancing. The statement of what matters is both a personal statement of identity and an ethical statement of what is good or right.

MBA: Leadership, Expected in 12/2015
University of Miami - Miami, FL
Status -

Emphasis on Authentic Leadership Theory upon finding an anomaly in the research literature.

Bachelor of Arts: Criminal Justice and Sociology, Expected in 12/1994
University of Miami - Miami, FL
Status -
American Society of Group Psychotherapy and Psychodrama (ASGPP) Social Justice Committee Co-Chair Membership Committee Co-Chair Research Committee Member American Psychological Association
Spanish :
Native or Bilingual:
Negotiated :

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Resume Overview

School Attended

  • Saybrook University
  • University of Miami
  • University of Miami

Job Titles Held:

  • Management Advisor – Fractional Chief Operating Officer
  • Executive Administrator
  • Executive Director
  • Professional Legal Administrator


  • Ph.D.
  • MBA
  • Bachelor of Arts

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