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Management Resume Example

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MANAGEMENT
Professional Summary

High‐performing, strategic‐thinking professional with more than five years' experience in face to face customer service. Dependable conflict-resolver who is organized and devotes much attention to detail. Looking to start a career with a company that provides job security and opportunities to advance.

Skills

    Customer Service Experience, Problem-Solving Skills, Typing Skills, Auditing, Cashier, Supervisor, Team Management, Machinery, Mail

  • Strong work ethic
  • Passion for customer satisfaction
  • Conflict resolution techniques
  • Results-oriented
Education
Bachelors Degree: Special Education, 1 2015
 Columbus State Community College -
Special Education
High School Diploma: 2010
 Gahanna Lincoln High School - Gahanna, OH
Work History
Management, 03/2012 to Current
 Mezze – 5326 N. Hamilton Rd. Columbus, Ohio
  • Carefully interviewed, selected, trained and supervised staff.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared for and executed new menu implementations.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Manager, 04/2014 to 09/2014
 Pho Fast – Columbus, OH
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Conducted timely performance evaluations for all front of house staff.
  • Skillfully interacted with external vendors to obtain the best quality in pricing and product.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Prepared for and executed new menu implementations.
  • Led and directed team members on effective methods, operations and procedures.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Interacted positively with customers while promoting hotel facilities and services.
Barista, 12/2013 to 04/2014
 Starbucks – Lewis Center, OH
  • Interacted positively with customers while promoting hotel facilities and services.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Prepared for and executed new menu implementations.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
Auditor of International Packages, 10/2011 to 03/2012
 UPS – Obetz, OH

     

  • Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks.
  • Communicated audit results to upper management through written reports and oral presentations.
  • Articulated audit findings, risks and detailed recommendations to upper management.
Supervisor, 02/2010 to 10/2011
 Smoothie King – Gahanna, OH
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared for and executed new menu implementations.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
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Resume Overview

Companies Worked For:

  • Mezze
  • Pho Fast
  • Starbucks
  • UPS
  • Smoothie King

School Attended

  • Columbus State Community College
  • Gahanna Lincoln High School

Job Titles Held:

  • Management
  • Manager
  • Barista
  • Auditor of International Packages
  • Supervisor

Degrees

  • Bachelors Degree : Special Education , 1 2015
    High School Diploma : 2010

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