management resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
High‐performing, strategic‐thinking professional with more than five years' experience in face to face customer service. Dependable conflict-resolver who is organized and devotes much attention to detail. Looking to start a career with a company that provides job security and opportunities to advance.
Skills
Customer Service Experience, Problem-Solving Skills, Typing Skills, Auditing, Cashier, Supervisor, Team Management, Machinery, Mail
Strong work ethic
Passion for customer satisfaction
Conflict resolution techniques
Results-oriented
Education
Expected in 1 2015 to to Bachelors Degree | Special EducationColumbus State Community College, , GPA: Special Education
Expected in 2010 to to High School Diploma | Gahanna Lincoln High School, Gahanna, OHGPA:
Work History
02/2012 to CurrentManagementFirst Watch Restaurants | Oakville, MO,
Carefully interviewed, selected, trained and supervised staff.
Interacted positively with customers while promoting hotel facilities and services.
Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
03/2014 to 08/2014ManagerPariveda Solutions | Los Angeles, CA,
Carefully interviewed, selected, trained and supervised staff.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Conducted timely performance evaluations for all front of house staff.
Skillfully interacted with external vendors to obtain the best quality in pricing and product.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Prepared for and executed new menu implementations.
Led and directed team members on effective methods, operations and procedures.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Carefully interviewed, selected, trained and supervised staff.
Interacted positively with customers while promoting hotel facilities and services.
11/2013 to 03/2014BaristaStonebridge Companies | Norwood, MA,
Interacted positively with customers while promoting hotel facilities and services.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Prepared for and executed new menu implementations.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
09/2011 to 02/2012Auditor of International PackagesCoorstek | Grand Junction, CO,
Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks.
Communicated audit results to upper management through written reports and oral presentations.
Articulated audit findings, risks and detailed recommendations to upper management.
01/2010 to 09/2011SupervisorSmoothie King | City, STATE,
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
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