LiveCareer-Resume

management resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
  • Energetic, reliable, and skilled in high-end merchandise environments
  • Personable and responsible manager with five combined years' experience in retail and customer service.
  • Hands-on go-getter who takes responsibility for tasks being accomplished
  • resourceful and reliable to exceed expectations.
  • Motivated team player with a strong work ethic and positive attitude.
  • Highly effective in fast-paced work environments.
  • Resourceful fast learner who can quickly incorporate new procedures to maximize efficiency and productivity.
Highlights
  • Results-oriented
  • Self-directed
  • Excellent communication skills
  • Strong organizational skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Proper phone etiquette
  • Independent worker
  • Types 55 words per minute with minimal spelling, grammar, and punctuation mistakes
  • Highly dependable with emphasis on integrity and respect for superiors
  • Adaptive team player
  • Visual merchandising proficiency
  • Accurate and detailed
  • Clean driving record
  • Understands grammar, syntax, and punctuation
Accomplishments
  • Promoted to Customer Service Manager from a cashier after two months of employment, increasing responsibilities ten fold.
  • Consistently generated additional revenue through skilled sales techniques.
  • Headed major sales events such as ''Black Friday" and movie and video game premiers.
  • Returned a woman her purse filled with cash, credit cards, cell phones without taking anything or expecting a reward.
  • Reported suspicious activity when guests' personal items were going missing due to fellow associates.
  • Reported additional suspicious activity when 40 top of the line Ipads went missing, ultimately leading in part to the arrest of the head of security at a 226,000 sq. ft. Walmart Supercenter.
Experience
Management, 2015 to Current
Panera Bread CoBlacksburg, VA,
  • Consistently generated additional revenue through skilled sales techniques.
  • Assisted customers over the phone regarding store operations, products, promotions and orders.
  • Detailed knowledge of opening and closing procedures, including store set up, cleaning procedures in regards of health safety, maintaining inventory
  • Ensured all employees were in proper uniform and well equipped for their tasks
  • Handled customer service and up-selling when plausible.
  • Courteous and kind to customers with concerns to ensure a positive experience.
Customer Service Manager, 05/2014 to 2015
Curbell IncDetroit, MI,
  • Started as a cashier at Quinton store, transferred to Varina store after two months, then promoted to CSM within two weeks.
  • Handled transactions in a timely and accurate fashion.
  • Well-versed in ABC alcohol and tobacco laws.
  • Handled large sums of money in money orders as well as lottery, in which a clear government-issued background check was required.
  • Secured tills to $200.00 each night and profits into password coded safe.
  • Assisted in cleaning and zoning store at all times, as well as delegated tasks when needed.
Sales Associate, 09/2011 to 04/2013
Scheels SportsThe Colony, TX,
  • Prevented store losses using awareness, keen attention to detail and personal integrity.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Conducted extensive online and phone research.
  • Voluntarily cross-trained in seven different unrelated departments and provided back-up for other customer service representatives when needed.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Resolved product/policy issues and shared benefits of new technology.
Education
Advanced Diploma: , Expected in 09
Denbigh High School - Newport News, VA
GPA: 27 various rewards for excellence. Became a member of the National Honor Society for junior and senior year as well as made the ''Who's Who of American High School Students" list GPA: 3.5

A member of Army JROTC for all 4 years, with emphasis on the Seven Army Values: Loyalty, Integrity, Selfless Service, Personal Courage, Duty, Honor, Respect. Accomplished being the most decorated female cadet with 27 various rewards for excellence. Became a member of the National Honor Society for junior and senior year as well as made the ''Who's Who of American High School Students" list. Achieved a GPA of 3.5, graduating with honors and NHS banners. Did morning/afternoon announcements over the loud speaker to improve public-speaking skills.

Skills
  • Strong attention to detail
  • Customer service oriented
  • Public-speaking
  • High integrity
  • Respect for superiors.
  • Fast learner

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Resume Overview

School Attended

  • Denbigh High School

Job Titles Held:

  • Management
  • Customer Service Manager
  • Sales Associate

Degrees

  • Advanced Diploma

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