Highly organized, analytical leader with a keen eye for details that is able to explain and stream line information effectively in order to improve processes and drive results with infectious enthusiasm.
Call center, Customer Service, Coaching, Team Building, Excel, Office, Power Point, Kronos, NICE, RTA, Avaya, Empower, Quality, Reporting, Call Observation, Behavioral Interviewing, Influencing with and without Authority
2014 MVP Award
2014 Q4 Annual Overall Points
2014 -Q3 Top Team and Top Overall Points
2014 Q2 Top Overall Team Points Texas Market
2014 Q1 Most Improved Team Austin Center
2012 -April - Monthly Top 10 for Highest PSU Yield
2009 Central Texas Top Performer
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