Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated customer service manager with 30+ years of experience in office equipment management settings. National Software Support Manager working with Remote Monitoring software to monitor customer printer/copier fleets Analyze metrics from Print Management software and BPC ERP software (OMD) Responsibilities include assess any new software and implement deployment for the division Ability to organize and prioritize work appropriately Work with I.T. Help Desk to provide support for peer's nationwide Main point of contact for various vendors and provide technical support for products Instill a shared commitment to customer service

Core Qualifications
  • Strong communication skills
  • Managing tight deadlines
  • Customer Relations
  • Leadership
  • Computer Networking
  • Working independently
  • Team Player
Management, 1985 to Current
Dairy QueenTonawanda, NY,

Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.Set up equipment for employee use.Worked on large enterprise and business critical applications.

Service Technician and Assistant Service Manager, 1985 to 2005
Irvine CompanyCosta Mesa, CA,
  • Montgomery Office Equipment purchased by Pitney Bowes in 1998.
  • Pitney Bowes spun off Office Systems Division (Imagistics International) in 2002.
  • Imagistics International purchased by Oce N.V.
  • in 2005.
Service Manager, 2005 to 2010
Kion GroupBasking Ridge, NJ,
  • Oce N.V.
  • purchased by Canon in 2012
  • Managed team of 15+ technicians
Software Support Manager, 2010 to Current
Canon Business SolutionsCity, STATE,
  • Provide nationwide support to customers and BPC offices for automatic meter reading programs such as FMAudit and imageWARE Remote.
  • Provide support for Corporate projects.
  • Assist with BPC Computer Help Desk.
  • Advanced to increasingly responsible positions, culminating in management role with oversight for a full-service department.
  • Directed 18 employees and managed service, dispatch, parts and supply inventory, equipment delivery teams, and assist sales and upper management in day-to-day operations.
Bachelor's degree: Computer & Information Science, Expected in 12/97
Troy State University - Montgomery, AL

Computer & Information Science

Master's degree: Business Management, Expected in 12/2002
Troy State University - Montgomery, AL

Business Management

Professional Affiliations

Cost-Reduction, Customer Satisfaction, Customer Service, delivery, Help Desk, Office Equipment, Operations Management, Pre and Post-Sales Support, Equipment inventory

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length

Resume Overview

School Attended

  • Troy State University
  • Troy State University

Job Titles Held:

  • Management
  • Service Technician and Assistant Service Manager
  • Service Manager
  • Software Support Manager


  • Bachelor's degree
  • Master's degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: