Dedicated customer service manager with 30+ years of experience in office equipment management settings. National Software Support Manager working with Remote Monitoring software to monitor customer printer/copier fleets Analyze metrics from Print Management software and BPC ERP software (OMD) Responsibilities include assess any new software and implement deployment for the division Ability to organize and prioritize work appropriately Work with I.T. Help Desk to provide support for peer's nationwide Main point of contact for various vendors and provide technical support for products Instill a shared commitment to customer service
Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.Set up equipment for employee use.Worked on large enterprise and business critical applications.
Computer & Information Science
Cost-Reduction, Customer Satisfaction, Customer Service, delivery, Help Desk, Office Equipment, Operations Management, Pre and Post-Sales Support, Equipment inventory
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