- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Dedicated customer service manager with 30+ years of experience in office equipment management settings. National Software Support Manager working with Remote Monitoring software to monitor customer printer/copier fleets Analyze metrics from Print Management software and BPC ERP software (OMD) Responsibilities include assess any new software and implement deployment for the division Ability to organize and prioritize work appropriately Work with I.T. Help Desk to provide support for peer's nationwide Main point of contact for various vendors and provide technical support for products Instill a shared commitment to customer service
|
|
Dairy Queen – Tonawanda, NY,
Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.Set up equipment for employee use.Worked on large enterprise and business critical applications.
Irvine Company – Costa Mesa, CA,
- Montgomery Office Equipment purchased by Pitney Bowes in 1998.
- Pitney Bowes spun off Office Systems Division (Imagistics International) in 2002.
- Imagistics International purchased by Oce N.V.
- in 2005.
Kion Group – Basking Ridge, NJ,
- Oce N.V.
- purchased by Canon in 2012
- Managed team of 15+ technicians
Canon Business Solutions – City, STATE,
- Provide nationwide support to customers and BPC offices for automatic meter reading programs such as FMAudit and imageWARE Remote.
- Provide support for Corporate projects.
- Assist with BPC Computer Help Desk.
- Advanced to increasingly responsible positions, culminating in management role with oversight for a full-service department.
- Directed 18 employees and managed service, dispatch, parts and supply inventory, equipment delivery teams, and assist sales and upper management in day-to-day operations.
Troy State University - Montgomery, AL
Computer & Information Science
Troy State University - Montgomery, AL
Business Management
Cost-Reduction, Customer Satisfaction, Customer Service, delivery, Help Desk, Office Equipment, Operations Management, Pre and Post-Sales Support, Equipment inventory
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Length
Resume Overview
School Attended
- Troy State University
- Troy State University
Job Titles Held:
- Management
- Service Technician and Assistant Service Manager
- Service Manager
- Software Support Manager
Degrees
- Bachelor's degree
- Master's degree
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
