management resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Experienced Management Trainee successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management.. I am seeking position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude and the drive to learn, improve and succeed.
Skills
Friendly, positive attitude
People skills
Team management
Decision-making
Collaboration
Basic math
Organization
Troubleshooting
Leadership
Fluent in Spanish
Reliable and trustworthy
Work ethic
Maintenance & Repair
MS Office
Active listening
Project planning
Analytical
Conflict resolution
Computer skills
Relationship building
Experience
02/2018 to CurrentManagementAuto Plus Pep Boys | Germantown, MD,
Resolved customer issues efficiently to build loyalty.
Communicated status of assigned responsibilities to management.
Resolved client issues by delivering excellent customer service and maintaining positive attitude.
Assumed responsibilities of store manager during supervisor's absence.
Balanced cash drawer daily and performed all opening and closing duties.
Responded to advanced issues with professional and relationship-focused approach.
Assisted with administrative tasks to better understand industry processes.
Met with customers to discuss options for selection of products and services.
Aided compilation of employee performance reviews to identify areas for training, provide feedback and set goals for improvement.
Researched and responded to customer and vendor inquiries.
Shadowed managers to gain understanding of organizational expectations and management techniques.
Collaborated with management on marketing strategies to increase sales and gross profit.
Prepared and reviewed documents for potential and existing clients.
Assisted assessments of projected business demand to help maintain employee coverage.
Researched, identified and contacted potential business partners.
Assisted sales personnel with prospecting, acquiring or retaining business.
05/2019 to 07/2021Sewing Machine OperatorSurvitec Group | Cleveland, OH,
Threaded sewing machines and changed needles while maintaining optimal safety procedures to prevent accidents and delays.
Promoted maximum efficiency by keeping work spaces clean and well-organized.
Read and interpreted work order to uphold specific guidelines and produce high-quality pieces.
Customized standardized pieces to meet individual customer demands.
Measured pieces and completed accurate cuts to prevent materials waste.
Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
Attached accessory labels, tags and hardware to complete pieces.
Repaired or replaced pockets, zippers, snaps, buttons and lining with sewing machines and hand stitching.
Lubricated parts and performed minor maintenance to improve machine function.
Monitored machines during production runs to make adjustments and keep operations within desired tolerances.
Checked precision of completed products against work order specifications to identify and correct problems early in each run.
Monitored machines, diagnosed problems and performed basic corrections to keep equipment operational during all shifts.
Followed quality control guidelines and inspected garments to verify pristine condition before final delivery to customer.
Obtained appropriate tooling and fixtures to revise setups on calibrated test strands.
Used industrial machinery, tools and templates to complete high-quality sewing work.
Inspected and evaluated work as part of strong quality control and assurance procedures.
Assembled wide range of products each day and fully adapted machine configurations to match demands of each job.
10/2018 to 05/2019Breakfast CookAimbridge Hospitality | Columbia, SC,
Planned and prepared food product orders to maintain appropriate stock levels.
Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
Replenished food items from inventory and rotated ingredients.
Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
Monitored quality, presentation and quantities of plated food across line.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
04/2016 to 01/2019Cashier and MaintenancePilot Travel Centers | City, STATE,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Assisted with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Inspected items for damage and obtained replacements for customers.
Verified customer identification for alcohol or tobacco purchases.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved customer complaints and escalated worsening concerns for remediation.
Assisted customers with account updates, new service additions and promotional offers.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Processed over 75-80 transactions per day with exceptional accuracy.
Increased sales by suggesting specific complementary items to customers.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Education and Training
Expected in 11/2024 to to Bachelor of Business | University of Phoenix, Tempe, AZGPA:
Expected in 09/2013 to to Cosmetology | CosmetologyTN College of Applied Technology, Huntsville, TN, GPA:
Languages
Spanish:
Limited
Negotiated:
Accomplishments
Recognized as Student of the month while getting my Cosmetology Certification for outstanding performance and team contributions and keeping excellent grades.
Am recognized on the Deans List at my current College UOP
Am managing and building a T-Shirt and Craft business
Been named manager in a years time
Consistently maintained high customer satisfaction ratings.
Activities and Honors
Member, Alumni Association NSLS (National Society of Leadership)
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