Managed Services Account Executive resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Business Development/Relationship Management/Project Management Multifaceted career providing comprehensive Pre- and Post-Sales Support, including: project needs assessments, product demonstrations, proof-of-concept designs, and implementation. Trusted advisor with outstanding listening, consultative sales, and account management skills. Proven ability to lead decision makers to analyze goals, define issues, and recommend business solutions. Solutions partner skilled in establishing and enhancing relationships with sales, vendors, internal teams, and customers to ensure the on-time delivery of innovative technical solutions with strong ROI for accounts. Core Knowledge/Attributes Negotiating Complex Contracts/Special Terms Manage Pre/Post-Sale Support Operations High-Impact Presentations and Negotiations Tactical Alliance/Partnership Development Vendor Liaison Consultative and Solutions Selling Goal Attainment/Revenue Growth Forecasting/Pipeline Management Project Management Executive and Cross-functional Collaboration
Skill Highlights
LAN/WAN Design, VoIP, TCP/IP, MPLS, SIP, Routing and Switching, DaaS, SaaS, IaaS, PaaS, Microsoft Office (Word, Excel, PowerPoint, Outlook), CRM ( NetSuite), Maximo, VPNs, and Webex
03/2014 to Current
Managed Services Account Executive Publicis Groupe Boston, MA,
  • Responsibilities include development and management of a new client account base and lead generation in assigned accounts.
  • Present Cloud based Managed Security Services face to face in the Southeast geographical area with a focus on the financial and medical verticals.
  • Successfully developed, implemented, and supported innovative marketing strategies to create in-house roundtable discussions and Webinars to promote company awareness and brand recognition.
  • Delivered face to face presentations to C-level and D- Level Executives.
  • Maintain revenue forecasting accuracy and territory management, using the CRM tool NetSuite.
  • Uncover technical qualification of prospects by developing a thorough understanding of business and IT requirements to provide appropriate solutions.
03/2012 to 07/2013
Senior Account Manager Department Of The Interior Arlington, VA,
  • establishing channel revenue growth and expanding presence previously lacking within assigned territory for ShoreTel Unified Communications solution through the AT&T channel.
  • Championed creative marketing and training initiatives, which include: webinars and joint venture opportunity product training and discovery with Channel Partners.
  • Increased channel opportunities and Shoretel Unified Communications product visibility in an underperforming market mid Atlantic market by 65%.
  • Successfully developed, implemented, and supported innovative strategies that drove the overall sales strategy, resulting in initiatives that created a close ratio of better than the expected rate of 60%.
  • Delivered presentations to C-level executives.
  • Maintained revenue forecasting accuracy and territory management, using the CRM tool
  • Created and managed an active and growing account database with a consistent funnel in excess of $2M monthly.
  • Ranked in the top 2% with a quota attainment of 105%, exceeding annual quota of $1.7M by $85,000.
  • Serving Enterprise and Mid-Market organizations.
  • Partnered and developed relationships with technology vendors, field installation engineers, and contract management to insure a smooth on-boarding process.
  • Performed technical qualification of prospects by developing a thorough understanding of business process and infrastructure requirements and develop creative solutions based on client's needs.
  • Negotiated contracts, navigated price and value issues that result an average of 20% margins per opportunity.
10/2010 to 01/2012
Broadband Product Specialist Finger Paint Marketing Saratoga Springs, NY,
  • Re-established and enhanced relationships with Wyndham as a leading provider of interactive media and Internet connectivity services to the Hospitality vertical (serving $1.5 M+ hotel rooms).
  • Provided strategic solutions with a heavy focus on IP solutions and professional services.
  • That consisted of High Speed Internet Access (HSIA) wireless and wired and back office support and network monitoring and management solutions.
  • Successfully increased opportunity visibility by 65% using The Miller Heiman consultative approach.
  • Forecasted current & future market conditions to identify sales opportunities within the Hospitality vertical.
  • Leveraged internal resources cross functional teams to insure successful customer engagements.
  • The customer advocate and liaison for product management and development.
  • Marketed and sold Cisco, Ruckus, Docomo, and Dell network products and services to existing, former, and prospective customers.
04/2007 to 09/2010
Facility Services Assistant Ceva Logistics U.S., Inc. Torrance, CA,
  • Successfully uncovered and created RFP for park projects - totaling $10M in park upgrades and repairs.
  • Created and maintained an Enterprise Asset Management process via IBM Tivoli Maximo.
  • Managed the service teams and vendors which increased proficiency surpassing performance goals.
  • Received, verified and coordinated facility projects and line item funding for projects.
  • Approval of all initial request for construction and maintenance/repair projects.
  • Coordinated all training programs associated with the use and maintenance of FMSS (Facility Maintenance Service System) and insured and validated information in the system.
  • Maintain equipment, fleet, and building inventory records in the IBM Maximo (Tivoli) maintenance system.
  • Assisted with developing and implementing the annual management plan Assisted management and staff with operational reporting, budgeting, financial systems and purchasing.
2005 to 2007
Senior Account Executive Outpost Sentinel City, STATE,
  • Identified key stakeholders to partner on large projects through successful sales and implementation of remote network monitoring solutions and professional services and demonstrated customer R.O.I.
  • Reduced client overhead by an average of 15%-35%, using a consultative sales approach to understand the client's business needs.
  • Achieved 110% of $10,000 monthly quota, which ranked in the top 2%.
  • Assigned to key client accounts to oversee programs/services, and participated in creating new solutions.
  • Provided strategic presales support for sales activities including needs analysis, data review, product demonstrations and sales support.
2002 to 2005
Reservation Sales Representative Delta Airlines City, STATE,
  • Answered calls within a sales environment, exceeding call handling, quality control, and revenue growth.
  • Used excellent problem solving skills to effectively negotiate and maintain a high customer satisfaction rating.
  • Recognized by management for a high rate of customer conversion and for dedication in client satisfaction.
1999 to 2002
Global Account Manager Telect, Inc City, STATE,
  • Provided leadership to increase market share by 10% identifying key players to uncover new and complex engineering projects while meeting company SLA's.
  • Worked with the Global VP Corporate Engineering & Product Development to drive a technology value proposition for the corporate direct market.
  • Negotiated and closed a complex $25 million contract agreement with Nortel CALA (Caribbean Latin America) market for design of cable management systems.
  • This resulted in a 65% increase in company revenue from the Nortel cable management and central office back-up power division.
  • Implemented an OEM Agreement with Nortel, which secured Telect on the Nortel preferred partner list.
  • Analyzed, evaluated, and provided recommendations for improved customer retention and cross selling.
  • Collaboratively lead cross-functional initiatives with Regional and International sales office to win Enterprise sales opportunities between International and National account.
  • That added an increase in revenue.
Expected in
B.S :
American Military University - ,
Expected in
IT/Project Management Presently Attending Training Project Management Asset Management Miller Heiman - Conceptual Sales :
- ,
approach, Asset Management, back-up, budgeting, business process, C, cable, Cisco, com, contract management, contracts, conversion, CRM, client, customer satisfaction, database, Dell, product management and development, Product Development, financial, focus, forecasting, functional, IBM, International sales, Internet connectivity, Internet Access, inventory, IP, LAN, Latin, leadership, marketing strategies, marketing, Market, Excel, Microsoft Office, office, Outlook, PowerPoint, win, Word, needs analysis, Enterprise, network, Nortel, presentations, problem solving skills, Project Management, purchasing, quality control, repairs, reporting, RFP, Routing, selling, Sales, sales support, SLA, strategy, strategic, TCP/IP, territory management, Tivoli, training programs, upgrades, VoIP, WAN Design,

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Resume Overview

School Attended

  • American Military University

Job Titles Held:

  • Managed Services Account Executive
  • Senior Account Manager
  • Broadband Product Specialist
  • Facility Services Assistant
  • Senior Account Executive
  • Reservation Sales Representative
  • Global Account Manager


  • B.S
  • IT/Project Management Presently Attending Training Project Management Asset Management Miller Heiman - Conceptual Sales

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