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Knowledgeable Mammography Technologist adept at completing scans with speed and accuracy to handle heavy daily workloads in fast-paced environments. Highly organized and detail-oriented professional bringing years of experience in the field. Focused on providing patients with high-quality and cost-effective care. History of working in both outpatient and inpatient facilities; receiving high marks for skill, and efficiency. Well-versed in compliance and documentation requirements.
- Biopsy experience
- Breast ultrasound expertise
- Quality control knowledge
- Diagnostics understanding
- Screening procedures
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- Patient education
- Patient shielding techniques
- Patient confidentiality
- Teamwork
- Flexible & Adaptable
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10/2012 to 05/2016 Mammography Supervisor Center For Diagnostic Imaging – Nashville, AR,
- Increased productivity 80% and Accreditation compliance 100%
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
- Measured team performance and reported metrics to leadership team members.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Positioned as primary liaison to streamline operations of multiple lines of business within organization.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Provided supportive link between external customers and internal operations.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Identified individual employee's unique work styles and adapted management methods.
- Interviewed, hired and trained new employees for mammography position.
05/2006 to 10/2012 Mammography Technologist Pacific Medical Centers – Kettle Falls, WA,
- Performed minimum of 30 patient examinations daily; reduced appointment backlogs 30%
- Performed diagnostic breast screenings, including mammograms and ultrasounds.
- Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Adhered closely to quality control standards in development and labeling of diagnostic imaging materials, updating patient profiles with relevant information.
- Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
- Processed, labeled and organized diagnostic images to match with patient records.
- Monitored and managed inventory and supply levels of sterile and non-sterile items, like contrast materials, catheters, films and chemicals to reorder and restock.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
- Assisted with breast biopsies.
- Checked patient details against records to maintain accuracy of procedures.
- Mentored radiologic technology students and taught proper procedures.
- Led projects and analyzed data to identify opportunities for improvement.
- Exceeded goals through effective task prioritization and great work ethic.
03/2002 to 05/2006 Lead Mammography Technologist Ascension Health – Avilla, IN,
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity 40%.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion; reducing billing errors 20%.
- Carried out day-day-day duties accurately and efficiently.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Checked all imaging equipment after every use to verify proper functioning.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Used radiation safety measures and protection devices to comply with government regulations and to maintain safety of patients and staff.
- Processed exposed radiographs using film processors or computer generated methods.
- Welcomed patients and tried to make procedures pleasant as possible through discretion and personal support.
- Helped patients into proper positions for procedures and provided instructions on remaining still for duration of each image and biopsy procedure.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism when responding appropriately to questions and concerns.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
06/1999 to 03/2002 Staff Mammographer Walter Reed Army Medical Center Contractor – City, STATE,
- Served as informational resource for patients and families, educating about imaging process and addressing questions and concerns.
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Adhered closely to quality control standards in development and labeling of diagnostic imaging materials, updating patient profiles with relevant information.
- Monitored and managed inventory and supply levels of sterile and non-sterile items, like contrast materials, catheters, films and chemicals to reorder and restock.
- Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
- Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
- Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
- Worked with disabled customers to understand needs and provide excellent service.
06/1996 to 06/1999 Multimodality Radiography Technologist Community Radiology Associates – City, STATE,
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
- Served as informational resource for patients and families, educating about imaging process and addressing questions and concerns.
- Educated patients on procedure details, provided instructions, answered questions to minimize anxiety, and improve cooperation.
- Processed, labeled and organized diagnostic images to match with patient records reducing demographic errors 90%.
- Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
- Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
- Monitored and managed inventory and supply levels of sterile and non-sterile items, like contrast materials, catheters, films and chemicals to reorder and restock.
- Adhered closely to quality control standards in development and labeling of diagnostic imaging materials, updating patient profiles with relevant information.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
- Used coordination and planning skills to achieve results according to schedule
- Resolved problems, improved operations and provided exceptional service
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Expected in 05/2010 Master of Science: Business Management
University of Maryland - University College - Hyattsville, MD
GPA:
Expected in 05/1998 Bachelor of Science: Health Administration
Washington Adventist University - Takoma Park, MD
GPA:
Expected in 05/1995 Associate of Science: Radiography
Prince George's Community College - Upper Marlboro, MD
GPA:
- Maryland Board of Physicians Allied Health License-1995
- Radiography Certification-1995
- Mammography Certification-1996
- Computed Tomography Certification-2003
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