Knowledgeable Mammography Technologist adept at completing scans with speed and accuracy to handle heavy daily workloads in fast-paced environments. Highly organized and detail-oriented professional bringing years of experience in the field. Focused on providing patients with high-quality and cost-effective care. History of working in both outpatient and inpatient facilities; receiving high marks for skill, and efficiency. Well-versed in compliance and documentation requirements.
Skills
Biopsy experience
Breast ultrasound expertise
Quality control knowledge
Diagnostics understanding
Screening procedures
Patient education
Patient shielding techniques
Patient confidentiality
Teamwork
Flexible & Adaptable
Work History
10/2012 to 05/2016
Mammography SupervisorCenter For Diagnostic Imaging – Nashville, AR,
Increased productivity 80% and Accreditation compliance 100%
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
Measured team performance and reported metrics to leadership team members.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
Positioned as primary liaison to streamline operations of multiple lines of business within organization.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Maintained compliance with company policies, objectives and communication goals.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
Analyzed equipment breakdowns using various troubleshooting methods.
Provided supportive link between external customers and internal operations.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Identified individual employee's unique work styles and adapted management methods.
Interviewed, hired and trained new employees for mammography position.
05/2006 to 10/2012
Mammography TechnologistPacific Medical Centers – Kettle Falls, WA,
Performed minimum of 30 patient examinations daily; reduced appointment backlogs 30%
Performed diagnostic breast screenings, including mammograms and ultrasounds.
Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
Adhered closely to quality control standards in development and labeling of diagnostic imaging materials, updating patient profiles with relevant information.
Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
Processed, labeled and organized diagnostic images to match with patient records.
Monitored and managed inventory and supply levels of sterile and non-sterile items, like contrast materials, catheters, films and chemicals to reorder and restock.
Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
Assisted with breast biopsies.
Checked patient details against records to maintain accuracy of procedures.
Mentored radiologic technology students and taught proper procedures.
Led projects and analyzed data to identify opportunities for improvement.
Exceeded goals through effective task prioritization and great work ethic.
03/2002 to 05/2006
Lead Mammography TechnologistAscension Health – Avilla, IN,
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity 40%.
Served customers in a friendly, efficient manner following outlined steps of service.
Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion; reducing billing errors 20%.
Carried out day-day-day duties accurately and efficiently.
Monitored all company inventory to ensure stock levels and databases were updated.
Checked all imaging equipment after every use to verify proper functioning.
Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
Used radiation safety measures and protection devices to comply with government regulations and to maintain safety of patients and staff.
Processed exposed radiographs using film processors or computer generated methods.
Welcomed patients and tried to make procedures pleasant as possible through discretion and personal support.
Helped patients into proper positions for procedures and provided instructions on remaining still for duration of each image and biopsy procedure.
Upheld high level of service to patients by assisting in different ways, displaying professionalism when responding appropriately to questions and concerns.
Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
06/1999 to 03/2002
Staff MammographerWalter Reed Army Medical Center Contractor – City, STATE,
Served as informational resource for patients and families, educating about imaging process and addressing questions and concerns.
Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
Adhered closely to quality control standards in development and labeling of diagnostic imaging materials, updating patient profiles with relevant information.
Monitored and managed inventory and supply levels of sterile and non-sterile items, like contrast materials, catheters, films and chemicals to reorder and restock.
Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
Worked with disabled customers to understand needs and provide excellent service.
06/1996 to 06/1999
Multimodality Radiography TechnologistCommunity Radiology Associates – City, STATE,
Exceeded goals through effective task prioritization and great work ethic.
Used coordination and planning skills to achieve results according to schedule.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
Served as informational resource for patients and families, educating about imaging process and addressing questions and concerns.
Educated patients on procedure details, provided instructions, answered questions to minimize anxiety, and improve cooperation.
Processed, labeled and organized diagnostic images to match with patient records reducing demographic errors 90%.
Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
Monitored and managed inventory and supply levels of sterile and non-sterile items, like contrast materials, catheters, films and chemicals to reorder and restock.
Adhered closely to quality control standards in development and labeling of diagnostic imaging materials, updating patient profiles with relevant information.
Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
Used coordination and planning skills to achieve results according to schedule
Resolved problems, improved operations and provided exceptional service
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Education
Expected in 05/2010
Master of Science: Business Management University of Maryland - University College - Hyattsville, MD GPA:
Expected in 05/1998
Bachelor of Science: Health Administration Washington Adventist University - Takoma Park, MD GPA:
Expected in 05/1995
Associate of Science: Radiography Prince George's Community College - Upper Marlboro, MD GPA:
Certifications
Maryland Board of Physicians Allied Health License-1995
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