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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Knowledgeable Mammography Technologist adept at completing scans with speed and accuracy to handle heavy daily workloads in fast-paced environments. Highly organized and detail-oriented professional bringing years of experience in the field. Focused on providing patients with high-quality and cost-effective care. History of working in both outpatient and inpatient facilities; receiving high marks for skill, and efficiency. Well-versed in compliance and documentation requirements.

Skills
  • Biopsy experience
  • Breast ultrasound expertise
  • Quality control knowledge
  • Diagnostics understanding
  • Screening procedures
  • Patient education
  • Patient shielding techniques
  • Patient confidentiality
  • Teamwork
  • Flexible & Adaptable
Work History
10/2012 to 05/2016
Mammography Supervisor Center For Diagnostic Imaging Nashville, AR,
  • Increased productivity 80% and Accreditation compliance 100%
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
  • Measured team performance and reported metrics to leadership team members.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
  • Positioned as primary liaison to streamline operations of multiple lines of business within organization.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Maintained compliance with company policies, objectives and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Provided supportive link between external customers and internal operations.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Identified individual employee's unique work styles and adapted management methods.
  • Interviewed, hired and trained new employees for mammography position.
05/2006 to 10/2012
Mammography Technologist Pacific Medical Centers Kettle Falls, WA,
  • Performed minimum of 30 patient examinations daily; reduced appointment backlogs 30%
  • Performed diagnostic breast screenings, including mammograms and ultrasounds.
  • Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
  • Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
  • Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
  • Adhered closely to quality control standards in development and labeling of diagnostic imaging materials, updating patient profiles with relevant information.
  • Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
  • Processed, labeled and organized diagnostic images to match with patient records.
  • Monitored and managed inventory and supply levels of sterile and non-sterile items, like contrast materials, catheters, films and chemicals to reorder and restock.
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
  • Assisted with breast biopsies.
  • Checked patient details against records to maintain accuracy of procedures.
  • Mentored radiologic technology students and taught proper procedures.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Exceeded goals through effective task prioritization and great work ethic.
03/2002 to 05/2006
Lead Mammography Technologist Ascension Health Avilla, IN,
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity 40%.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion; reducing billing errors 20%.
  • Carried out day-day-day duties accurately and efficiently.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Checked all imaging equipment after every use to verify proper functioning.
  • Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
  • Used radiation safety measures and protection devices to comply with government regulations and to maintain safety of patients and staff.
  • Processed exposed radiographs using film processors or computer generated methods.
  • Welcomed patients and tried to make procedures pleasant as possible through discretion and personal support.
  • Helped patients into proper positions for procedures and provided instructions on remaining still for duration of each image and biopsy procedure.
  • Upheld high level of service to patients by assisting in different ways, displaying professionalism when responding appropriately to questions and concerns.
  • Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
06/1999 to 03/2002
Staff Mammographer Walter Reed Army Medical Center Contractor City, STATE,
  • Served as informational resource for patients and families, educating about imaging process and addressing questions and concerns.
  • Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
  • Adhered closely to quality control standards in development and labeling of diagnostic imaging materials, updating patient profiles with relevant information.
  • Monitored and managed inventory and supply levels of sterile and non-sterile items, like contrast materials, catheters, films and chemicals to reorder and restock.
  • Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
  • Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
  • Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
  • Worked with disabled customers to understand needs and provide excellent service.
06/1996 to 06/1999
Multimodality Radiography Technologist Community Radiology Associates City, STATE,
  • Exceeded goals through effective task prioritization and great work ethic.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
  • Served as informational resource for patients and families, educating about imaging process and addressing questions and concerns.
  • Educated patients on procedure details, provided instructions, answered questions to minimize anxiety, and improve cooperation.
  • Processed, labeled and organized diagnostic images to match with patient records reducing demographic errors 90%.
  • Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
  • Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
  • Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
  • Monitored and managed inventory and supply levels of sterile and non-sterile items, like contrast materials, catheters, films and chemicals to reorder and restock.
  • Adhered closely to quality control standards in development and labeling of diagnostic imaging materials, updating patient profiles with relevant information.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
  • Used coordination and planning skills to achieve results according to schedule
  • Resolved problems, improved operations and provided exceptional service
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Education
Expected in 05/2010
Master of Science: Business Management
University of Maryland - University College - Hyattsville, MD
GPA:
Expected in 05/1998
Bachelor of Science: Health Administration
Washington Adventist University - Takoma Park, MD
GPA:
Expected in 05/1995
Associate of Science: Radiography
Prince George's Community College - Upper Marlboro, MD
GPA:
Certifications
  • Maryland Board of Physicians Allied Health License-1995
  • Radiography Certification-1995
  • Mammography Certification-1996
  • Computed Tomography Certification-2003

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Resume Overview

School Attended

  • University of Maryland - University College
  • Washington Adventist University
  • Prince George's Community College

Job Titles Held:

  • Mammography Supervisor
  • Mammography Technologist
  • Lead Mammography Technologist
  • Staff Mammographer
  • Multimodality Radiography Technologist

Degrees

  • Master of Science
  • Bachelor of Science
  • Associate of Science

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