maintenance specialist resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Personal Statement: I designed and created the first totally independent, secure, and zero cost, digital video network in the Washington State Department of Corrections. I am a flexible hard worker who is ready to learn your processes and contribute to team success.
Skills
Business process improvement
Staff training and development
Project management
Requirements gathering
User acceptance testing
Product management
Customer-oriented
Interface design and implementation
Agile development methodologies
Application development
Requirements analysis and design phases
Self-starter
Project documentation
Scrum
Experience
06/2017 to CurrentMAINTENANCE SPECIALISTGuest Services, Inc. | Boulder City, NV,
Manage technical Communications systems for over 600 users.
Project Manager for over 150 successful facility and department level I.T. Projects.
Gathered business requirements and created technical design documents on multiple successful I.T., Security, and Telecommunications Projects.
Managed projects and served as primary liaison between client and both internal and external groups to clarify goals and meet standards and deadlines.
Conducted root cause analyses to formulate countermeasures to business missteps and improve operations.
Boosted company productivity and customer satisfaction by streamlining or eliminating inefficient processes.
Met with and collaborated with clients in discussion sessions to make parties aware of project specifications pertaining to applications, databases and systems.
Analyzed user needs and software requirements to determine design feasibility.
Wrote user manuals and other documentation for roll-out in customer training sessions.
05/2015 to 06/2017Technical AnalystGreat American Insurance Group | Pocatello, ID,
Create High Level Technical Designs for program additions, maintenance, and changes to the state Offender management network Perform Business and Technical reviews Participate in Program Unit testing Interact with Developers Assist software testers with designing scenarios Designed New Offender Recidivism Risk Management Tool.
Tackled unfamiliar challenges and remained unfazed due to wide knowledge of IT best practices and industry standards.
Developed relationships and rapport with various individuals, including internal personnel and software vendors.
Conducted project reviews based on organizational principles, policies and practices.
Developed and managed project plans while providing status updates to management.
Met with and collaborated with clients in discussion sessions to make parties aware of project specifications pertaining to applications, databases and systems.
Developed requirements for system modifications and new system installations.
Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
Reviewed project requirements to identify customer expectations and resources needed to meet goals.
02/2001 to 05/2015Information Technology SpecialistSouth Dakota Board Of Regents | Vermillion, SD,
Managed technical Communications systems for over 600 users.
Department Manager for over 150 successful facility and department level I.T. projects.
Created new accounts, reset passwords and configured access to servers and file management software for users.
Built and maintained successful relationships with service providers, vendors, dealers and consumers.
Mentored other technologists and support professionals to provide professional development and skill enhancement.
Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Provided onsite IT and AV technical support for 600 staff members.
Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
Analyzed user needs and software requirements to determine design feasibility.
Performed troubleshooting of post-release software faults to support live service and installed software patch design.
Wrote user manuals and other documentation for roll-out in customer training sessions.
Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
05/1994 to 02/2001Electronics Technician, Shop TechnicianCapitol Radio & TV | City, STATE,
Provided Master level repair of consumer electronics as an in-, In Home Service Specialist Performed duties as Corporate Secretary & Corporate Treasurer 5 years in a row.
Interpreted schematic blueprints, wiring diagrams, performance specifications and service manuals.
Rebuilt and repaired printed circuit boards.
Documented shop activities against checklists, including supporting documentation for work decisions.
Completed scheduled appointments on time to drive quality service.
Education and Training
Expected in 05/2016 to to Bachelor of Science | Computer ScienceRasmussen College, Minneapolis, MN, GPA:
Focus on Business Analysis, Project, and Risk Management
Cum laude graduate
3.54 GPA
Honor Roll 1st Semester 2013
Dean's List Honoree 2013, 2014, & 2015
Expected in 05/2015 to to Associate of Arts | Software Application DevelopmentRasmussen College, Minneapolis, MN, GPA:
GPA: 3.4, Deans List and National Honor Roll
Cum laude graduate
3.5 GPA
Expected in 05/1993 to to Associate of Arts | ElectronicsSouth Puget Sound Community COLLEGE, , GPA:
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