Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I have an uncanny ability to communicate with all people which has made me a superior manager of employees and a master of customer service. I am even-tempered, well-read, and intuitive.

I am a forward-thinking professional proficient in generating high-quality work. Talented at leveraging tenacious approach and strong attention to detail to drive success.

Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

My drive for perfection, hard-worker mentality, and highly effective communication skills make me the optimal employee.

I believe in punctuality, time management, professionalism, and preparedness at all times. I thrive working on my own or in a team environment alike.

I am also an accomplished writer and musician, having published both books and music. My writing abilities have served well during my career, allowing me to write essential documents for process advancement.

Skills
  • Basic welding skills
  • Hand tool operations
  • Supervision
  • Troubleshooting
  • Collaboration
  • Analytical
  • Irrigation system maintenance
  • Maintaining equipment
  • Basic stonework design
  • Laying outdoor flooring
  • Construction of stone walls and fire pits
  • Work site cleaning and organization
  • Weeding and edging
  • Landscape maintenance
  • Project management
  • Maintenance & Repair
  • Active listening
  • Working collaboratively
  • Communications leadership
  • Cactus and desert landscape design
  • Work ethic
  • Standard operating procedures understanding
  • Safety behaviors expertise
  • Materials handling
  • Basic math
  • Microsoft Office
  • Training & Development
  • PPE use
  • Leadership
  • Data management
  • Organization
  • Decision-making

• Strong communicator

• Deadline driven

• Decisiveness

• Natural leader

• Book publishing

• Effective interviewer

• Creative writing

• Concept development

• Clean driving record

Experience
Maintenance/Landscaper/Construction, 06/2020 - Current
Ensight Solutions Kansas City, MO,
  • Motivated and supported coworkers in completing work in a timely manner to increase work quality and efficiency.
  • Performed work safely and effectively in high and precarious places.
  • Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
  • Participated in various projects including landscaping creation, design, and maintenance.
  • Install and maintain irrigation systems, proficient, maintenance and repair work.
  • Applied fertilizers and pesticides to lawns and grounds to control weeds, insect infestation and maintain soil fertility.
  • Dug irrigation trenches for play-area enclosures, gazebos and other small construction projects.
  • Installed block and stone décor according to plans and specifications.
  • Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants.
  • Planned and cultivated designer landscape to enhance front and back yard appearance.
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Prepared soil and gardens to plant with mulch and sod.
  • Swapped out plant containers and flowerbeds each spring, summer and fall.
  • Removed and properly disposed of debris to maintain worksite safety.
  • Trimmed, pruned, or removed shrubbery, trees, cactus and other various desert plants.
  • Hauled and arranged gravel, rocks and boulders.
  • Reviewed design plans and instructions and completed work according to specifications.
  • Installed irrigation systems, rock gardens and ponds to simplify watering needs.
  • Operated and maintained basic landscaping equipment and vehicles.
Operations Manager, 02/2017 - 11/2019
Entegris, Inc. Round Rock, TX,

• Management responsibilities included hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity

• Managed drivers and their unique needs in order to boost employee morale and thereby productivity

• Strengthened operations with superior communication skills in employee management and clientele interactions

• Reduced operating budget by continually implementing process improvement

• Collaborated with staff to maximize driver output by adding key supplemental resources

Planned, organized, staffed, directed and controlled specific day-to-day operations within the hub

  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Contributed to development and evaluation of service level agreements that complied with established operational parameters.
  • Analyzed strategic, core and support processes and recommended improvements to streamline processes.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Led cross-functional communication initiatives to meet account order timelines.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Operations Manager, 04/2009 - 02/2017
Banfield Pet Hospital Pompano Beach, FL,

• Management and prepared driver itineraries to ensure safety and efficiency, minimize operational cost and maximize operational quality, including the movement, tracking and administration of trailers

• Effectively controlled the contractor-employer relationship by managing tight control over the franchise

• Planned and executed new methods and literature for faster, more productive practices

• Conducted analysis to address communication barriers between contracted drivers and FedEx customers

• Analyzed operational performance through direct observation, interpretation of reports and collaboration with others

• Led key projects in the hiring process which led to better candidate selection thereby streamlining the entire process

• Monitored all facets of a "Last Mile" delivery service, from employee needs and concerns to budgetary issues

Owner, 11/2006 - 02/2009
Corduroy Enterprises (FedEx Ground Contractor) City, STATE,

• Owned and operated FedEx Ground contracted business

• Expanded operation to multi-route status within one calendar year while developing company employee relations strategies

• Accepted nomination for Contractor of the Year in 2007

• Developed pay-scale and hours worked management system allowing for improved pay/performance ratio

• Built valuable credit buying resources for trucking business and maintained strict operating budgets

• Learned impeccable work ethic being owner/operator while adhering to the companies highest standards

Education and Training
Associate of Science: Master Tech Program, Expected in
-
Denver Automotive And Diesel College - Denver, CO,
GPA:

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Resume Overview

School Attended

  • Denver Automotive And Diesel College

Job Titles Held:

  • Maintenance/Landscaper/Construction
  • Operations Manager
  • Operations Manager
  • Owner

Degrees

  • Associate of Science

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