Maintenance/Landscaper/Construction Resume Example

• Management responsibilities included hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity

• Managed drivers and their unique needs in order to boost employee morale and thereby productivity

• Strengthened operations with superior communication skills in employee management and clientele interactions

• Reduced operating budget by continually implementing process improvement

• Collaborated with staff to maximize driver output by adding key supplemental resources

Planned, organized, staffed, directed and controlled specific day-to-day operations within the hub

• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
• Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
• Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
• Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
• Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Contributed to development and evaluation of service level agreements that complied with established operational parameters.
• Analyzed strategic, core and support processes and recommended improvements to streamline processes.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Reduced process lags and effectively trained team members on best practices and protocol.
• Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
• Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Led cross-functional communication initiatives to meet account order timelines.
• Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.

• Management and prepared driver itineraries to ensure safety and efficiency, minimize operational cost and maximize operational quality, including the movement, tracking and administration of trailers

• Effectively controlled the contractor-employer relationship by managing tight control over the franchise

• Planned and executed new methods and literature for faster, more productive practices

• Conducted analysis to address communication barriers between contracted drivers and FedEx customers

• Analyzed operational performance through direct observation, interpretation of reports and collaboration with others

• Led key projects in the hiring process which led to better candidate selection thereby streamlining the entire process

• Monitored all facets of a "Last Mile" delivery service, from employee needs and concerns to budgetary issues

• Owned and operated FedEx Ground contracted business

• Expanded operation to multi-route status within one calendar year while developing company employee relations strategies

• Accepted nomination for Contractor of the Year in 2007

• Developed pay-scale and hours worked management system allowing for improved pay/performance ratio

• Built valuable credit buying resources for trucking business and maintained strict operating budgets

• Learned impeccable work ethic being owner/operator while adhering to the companies highest standards